"First off, I've been paintballing and buying/selling/trading paintball related goods for well over a decade now and used to order a lot of parts from actionvillage before they started getting shotty with their customer service. Sadly, This account is no different...
I recently began the hunt for a new soft face bolt for my PRE-G7 Angel, as those are not made or kept in large quantities anymore, they're generally hard to find in new condition. However when I saw them for sale on actionvillage's site, i jumped for joy to say the least...
After seeing the picture next to the description of the bolt "Angel Paintball Sports Angel Soft Face Pack Bolt"
***NOTICE THAT DESCRIPTION DOES NOT MENTION ANGEL 1 OR POST G7 MARKERS***
So once being satisfied i was ordering the part i required, i sat back and waited for my package to arrive... For reference, THE LINK BELOW, is the item i ordered...
http://www.actionvillage.com/is-bin/INTERSHOP.enfinity/WFS/AVI-Store-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=***-***-****@AVI-Store&JumpTo=OfferList
Once it arrived, i open the package, and to my disgust, they sent me a regular a1 bolt... NOT THE BOLT I'M LOOKING FOR AND IS NOT COMPATIBLE W/ PRE-G7 ANGEL MARKERS!!!
So after contacting actionvillage customer service department that day, i went through the returns process with reletive ease after a quick description of the problem to the rep. They comp'd my shipping via ups ground and sent me a label via email and i shipped it out a few days later when i had time off from work. It gets there on the 7th and signed for by an unloading dock employee of actionvillage.
6 days later i've not recieved a refund to my account or an email stating they've processed or even recieved my return. So i contact actionvillage customer support via their online chat feature and for some reason had to discuss with the rep what was wrong with my order before i could continue... now, i'm not dumb by any means, and it doesn't take a rocket scientiest to look at all the information they have about my order, then look what i sent back to them and deduce that my order was not the correct one, yet I had to deal with an incompitent and smartass customer service rep almost a WEEK after receipt of the return merchandise...
This to me is unacceptable and a true testament to why i don't shop at actionvillage anymore, and definitely why you should think of doing the same..."
"Great site and easy to find what I am looking for. I always check Action Village for prices and reviews before I buy anything for paintball. I like that you have deals on shipping for people who order over a certain amount. It would be nice if return customers got a more of a heads up on upcoming sales. "
"The item I received was open box with 2 important pieces missing. When I called customer service, the person on the phone would only argue with me that they didn't sell open box items and it must have been damaged in shipping. The item was misrepresented on their website as new, if I had known it was missing parts, probably wouldn't have ordered."
"Bad experience. I ordered an AVI hpa cylinder from them. The bottle didn't match the picture which was not really a big deal but it also had a huge gash down the side. I called customer service and he told that it was no big deal and that was how most of them came! I am not buying a hpa bottle for $150 and accepting a damaged one. I will be getting my money back and buying one somewhere else."
"Great site. I shop often for the gear in need because they have great deals. shipping is accurate and fast."
"This seller has great prices for quality merchandise. Their shipping is quick, and communication always prompt. I will be doing quite a bit of business with them."
"Better pricing than other sites. They have a large selection of items, but popular items are always our of stock. "
"Great online shopping! payment was easy and my item shipped promptly. The sales people were helpful and informative. The selection is great and the website is easy to navigate. I will shop online here again for my extreme sports needs. "
"Good selection of merchandise. Fast shipping! Would order from the again."
"Great website. Would use again and again"
"Action Village has outstanding customer service. The product I received was defective so I emailed them, the reply I received (a week later, Christmas season?) told me to call CS and obtain a Return Authorization number. The whole process took less than ten minutes and they even emailed me a pre-paid return shipping label. However I am still waiting for my card to be credited back."
"Ive been a customer of Action Village of quite some time now. Ive bought things from a new marker, to small squeegees. The items also haven't had a problem with them sence their date of purchase. No matter what the price, Action Village has always sent the items faster that i can imagine mostly. When your still in school, and the closets pro shop is half a day away, Action Village makes paintballing possible. "
"I RECENTLY PURCHASED THE AVI Starter A Paintball Gun Package, AND I HAD AN OVERALL GREAT SHOPPING EXPERIANCE. COULD NOT HAVE ASKED FOR BETTER QUALITY ALONG WITH THE PRICE. THE PRICE I FOUND HERE AT ACTION VILLAGE WAS THE LOWEST I COULD FIND. AND FOR THE PRODUCTS I RECEIVED IT WAS A GREAT DEAL TO GO ALONG WITH MY SPYDER PAINTBALL MARKER. GREAT SERVICE AND QUICK SHIPPING. THANKS ACTION VILLAGE. GREAT STUFF"
"If your in the market for paintball gear, Action Village is one of the best, large selection, very quick shipping, and great prices all make for a great online experience."
"The products were as expected and cheaper in price than other stores. Fast shipping and great communication!"