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4/5

2003-01-22

"I ordered a dvd burner from here, no nonsense, no problems, now worries. Great deal too. "

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4/5

2003-01-13

"Ordered a Ti4200 video card, came defective. Got an RMA number from the return dept. and sent the card back. When I went to check on it, funny the 800 number was disconnected. I tried e-mailing them but it came back as an invalid e-mail address. Tried going to there website but that was down. I read another review about this and thought it was just by chance, but this is ridiculous. I had planned on purchasing a plusview 1000amg case from them, but after getting screwed like this there is no chance. If something should change I will defenitely let you know. I WAS happy until this happened.

*update 1-24-2003*
Okay , here's the status. After their website finally reappeared I tried e-mailing them a couple of times. Finally called them and the guy I spoke to said the return order was being processed and should ship next week, arriving on friday. After the phone conversation I did get a response to one of my e-mail's. The e-mail stated that they were waiting for a replacement from their vendor and that was the cause of the delay. So I am actually feeling a little bit better, now I'll just have to keep my fingers crossed.

*Update 2-25-03*
Hey hey. It only took 2 months but I finally have a working G4 Ti 4200!! Juliet in the RMA dept. was very helpful, any troubles on RMA I suggest you talk with her. Only complaint was never received notice that the replacement had shipped. I CAN live with that though.
"

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Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2003-01-09

"This company has a very good choice of video cards. I purchased a geforce 4 4600 from them. It arrived on time and without any damages what-so-ever. I would go with avlogic again for gaming cards, hands down."

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Is easy to do business with
Is trustworthy
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Is committed to quality products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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Web site being easy to use

5/5

2003-01-08

"Great Prices, Immediate confirmation, Email updated with tracking number. Received DVD Recorder promptly on the date indicated on UPS's website. No complaints whatsoever. AVLogic has my business. They were even able to beat Neweggs price on a retail box Pioneer 4x DVD-R/RW recorder.
"

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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall web site
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5/5

2003-01-06

"I purchased the Pioneer DVD-R/RW. I got the same day with tracking number. I did a 3 day select and it arrived on time with ok packaging. Well the product works great. I would recommend."

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5/5

2003-01-05

"Purchased a MSI G4Ti4200-VTD64 video card. Shipped when promised, received when promised, correct in good condition. Shipping charge was a little high but the overall price was the best I could find. Good experience."

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5/5

2002-12-28

"AVLogic shipped my GF4 Ti4200 right away. The price was very good. The card works great and I'm very happy with my purchase."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
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Web site being easy to use

5/5

2002-12-22

"Purchased a MSI KT4 Ultra motherboard after having a bad experience with another company. The transaction with processed quickly and flawlessly, and I happily received my MB a few days later. They seem to be a very professional company and I will definitely include them in my list of price checks whenever I need to order a part from now on."

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5/5

2002-12-19

"This was my first order from avlogic.com and I am very satisfied. order was shipped within 24 hours with a confirmation email and tracking # info. MSI ti4200vtd, great prouduct, great price! And nice software bundle! It took 7 days for it to arrive but that is UPS ground during the Holidays. (Tracking showed it in IL for almost 2 days)If you can't wait...upgrade to air I guess."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-12

"First time buyer from Avlogic.com and I was very pleased. Ordered a MSI Geforce4 64MB card w/ VIVO breakout box on Monday Dec. 2. On the web page it said it would ship in 24hours, it shipped in 48 hours, not a big deal. I recieved a conformation eMail once my order had shipped. Since it was over the weekend it took my order 8 days to get here (got it on Dec. 10). Was packaged in white box with foam peanuts. Great price, actually beat newegg on the price so I am happy. I will use them again."

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5/5

2002-12-04

"ordered a ASUS Ti4200 videocard. at current time, this vendor had one of the best price. to my suprise, I received my videocard in less than 24hrs. Throughly impressed by the whole experience."

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5/5

2002-11-23

"I ordered an item they said they had in stock. They shipped the order they had in stock to me immediately. They were nice to me on the phone. They followed up with E-Mail confirmations. I received my order in good condition. It was packaged well. I got a very good price on my order. I will do business with this company again."

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1/5

2002-11-19

"I purchased a Geforce4 video card from AVLogic having seen it listed relatively inexpensively at Pricewatch.com. I checked reseller ratings, and some other sites, which seemed to indicate AVlogic was a decent firm. The video card arrived, albeit a bit slow and without any tracking information, without much hassle.
As it turns out the card stopped functioning, I called AVlogic for a return, and they gave me an RMA number and instructions to send it back for a replacement. I was told it would take 3-5 days to process the return.
A few days after UPS reported AVLogic received the package, I phoned them to to inquire about a tracking number. No answer. I checked their website. Nothing. I tried over a period of about 5 days -- nothing.
Finally, their website reappeared, and I noticed they had changed their phone number from a check just a few minutes prior, so I dialed it up and got through. Speaking with someone in the RMA department, I was told the RMA had cleared about a week prior, but they had yet to ship a replacement. I was told, though, it would be shipped the next day. So, a few days later, I call for a tracking number again: they still haven’t shipped it, but it will ship the next day. Every few days of calling them produced the same result: “We’re so sorry, it will be shipped tomorrow.” Eventually, I expressed my dissatisfaction with this whole ordeal, and a ‘supervisor’ offered that I could receive a refund credit in about two weeks. To add to my skepticism with the whole ordeal, I was told if the credit was not applied to call my bank and have them deal with it. Very professional (read: sarcasm.) I’ve since spoken with my bank, and received a replacement card from another vendor.
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-11-17

"I tried to order a Gainward GeForce4 PowerPack! Ultra/650XP Golden Sample G4TI4200 128MB VIVO DVI on November 11th. However, my credit card company declined several of the orders I made that day as suspicious. They did not let me know that the avlogic charge was declined and avlogic did nothing to get ahold of me. Avlogic required me to give them my email address and phone number but used neither to let me know that my order hadn't gone through. Even when I straightened things out with the creidt card later that day, avlogic never even bothered to run my card again. It's now a week later & I found the same item at newegg for nearly $20 less. Whenever their service person gets around to calling me back, I'll just have them cancel the order. Their loss."

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N/A

5/5

2002-10-29

"Purchased a GF-4 Video Card. Pretty good price and arrived on-time.
The card works great. Not too happy with the way they package stuff.
No packing foam at all. They just wrap a box slightly larger than the
Retail package. Good news is nothing is damaged.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
N/A
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site