"VERY SLOW TO RECEIVE ORDER... Ordered placed on Jan 3rd, 2010. Today is Jan 11th and still have not received product."

"Great price with free shipping, item arrived in 4 days via Fedex. Will definitely buy from them again."

"Their email return service sucks big time.

I ordered this package, that was for my printer. When the ink come inand it was time to change the cartridges out, on the color we were fine, but the black was NOT.

Sent them several (5) emails asking them to get back to me to rectify the problems and to date they have yet to anser any of my emails.

Then have the nerve to send me more advertisements for their products. That will not happen here if they can not even satisfy their customers with their previous orders and make them right.

DO NOT ORDER FROM ABC INK, they DO NOT answer emails or satisfy their customers."

"Very slow to ship. Not much on customer service, I sent emails and got nothing that looked like a live body on the other end.

I'm glad the ink works OK, I'd hate to have to need an RMA or worse.

The ink is 'repackaged or refilled' ,,, that's my opinion..
You can clearly see a band of scotch-tape that covers what looks like a glob of glue. Indicative of a canister that was refilled.

I will not use this service in the future unless there is a better way to ship at a price I can live with,,, but it's not very likely!


JRG
Central New York"

"Quick fast and easy. The price was so much lower than all the other companies out there I just don't get it! I had to email to ask why the part number was different than the original manufacturer and got a response late in the evening on that same night. Very pleased with my purchase and equally happy with the price and speed of the delivery!"

"Terrible experience. Company blamed me for their poor product. Refused to refund me when the cartridge I got lasted under 200 pages (rated for 3000), saying it was empty. Guess it was almost empty when I got it. Do not buy cartridges here - they are scam artists with defective products."

"I placed an order for 200 DVD+R's from them on Sept 23rd and had them in my hands by the 27th. I chose cheapest shipping method. They send emails immediately with pertinant information about the sale and it's progress. They immediately respond to emails regarding your order. The items come well packaged, are obviously brand new in original packaging. Meritline continues to pay close attention to detail and I continue to do business with them because of their price structure and good business practices.
Thanks Meritline!"

"Had ordered from ABCink before. Never a problem. This time (order no. A198231) we pre-ordered compatible cartridges. Sometime later, when we needed them, they were not recognized by our printer. Emailing ABCink.com, we were given a RMA. Once the merchandise was returned, ABC ink immediately gave us credit to be used at Meritline.com. See our excellent store rating for Meritline. Customer Service at ABCink.com was excellent!

"

"Very good prices, fast free shipping (I received my order in 2 days, probably because I'm not far from their shipping site). Since I ordered "pre-need", I haven't used the ink yet, but since it's a known brand, I'm sure it'll be fine."

"Unsatisfied indeed! I received the cartrdiges in about a week, and have still yet to be able to use them. My printer won't recognized them as being compatible.... A lot of money for nothing apparently. I try to contact them with the contact info given but I can't get through on their phone lines and e-mails keep coming back to me... It look like I have been had..."

"There are many remanufactured ink cartridge mongers out there. I have tried several over the past five years. So far, ABCINK has been satisfying in selection, price and service.
It still riles me that I paid $22.50 for an HP printer and nearly as much for each cartridge!!!"

"The complain is resolved, merchant is making restitution"

"Not impressed at all; ordered replacement HP Color inkjet cartridges, and they simply don't work -- the colors they deliver don't hold up, and the cartridges are leaky. Sure, they're cheaper than the real thing, but they're not worth the savings at all. "

"Fast, free shipping, received exactly what I ordered."

"I read the reviews here before my order, but I decided to take a chance with ABCink. They have great sales on ink and I bought 7-pack of Ridisc ink packs. I read the reviews and Ridisc ink is highly rated replacement. I took the free shipping options, expected a two-weeks shipment, but I was pleasantly surprised, I got the package after only 4 days!
The package included my order, plus free photo paper (which was not clear from the site whether I should get these or not) and a cleaning kit bonus.
So overall I am very satisfied. The only bad thing I can say about ABCink is that the expiration date on the packages is pretty close, meaning, these units are sitting in storage for a while (maybe this is why they are on sale...) but if you are going to use them in the next 6 months or so you should be ok. I will report how they print when I try them, but right now I am pretty happy with the price, product and shipping.
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Commented: Jan-23-07:
Turns out I ordered the wrong ink. I contacted customer support for replacement. I had to pay the shipping and restocking fee (15%) but considering this was my mistake, I am not unhappy. ABCink were responsive via emails (thanks Carol!) and they always respond within 24hrs. The new ink were sent promptly again arrived at my door 4 days after my order! so this quick shipment was not a one-time thing. The new ink works perfectly and only the labels are not printed as nicely as the original Epson ink :) I recommend this store to anybody who don't expect a red-carpet type of service, but can do with reasonable prices and service."