"This website has HORRIBLE service and customer service. I ordered some earring 3 weeks ago and they have not shipped yet. I get the earrings as a gift but it seems they will not come on time. I also payed for the express shipping but it is a total scam. When you order an item, they will take weeks to ship it out no matter what shipping you choose. Their website says hat it takes 2 business days to ship a package after ordering but that is a lie. I am on week 3 with my package not being shipped. When talking to the customer service rep, they give very vague answers and take a very long time to respond. Every time I asked them where my package was located they kept saying it will be shipped within the week but it never shipped week after week. With them taking forever to ship items, they are extremely quick to take your money. Beware when ordering from this website, they are very untrustworthy, quick to take your money, unresponsive, and very slow."

"I appreciated how Cris stayed in touch, keeping me advised from the time they received my order and my payment to the time it was shipped. I received my order much quicker than anticipated. The quality of the coat I ordered was way beyond what I'd expected. The sewing and the fabric are high quality, I was afraid it would possibly be like the ones I'd seen at an Anime store in our mall but thankfully it wasn't. I'd recommend ordering from this shop, they were awesome"

"on August 7th we purchased a fma watch for our daughter your company emailed the confirmation purchase of $25.85 to account ****@****. we still have not received this item, i have received my credit card bill confirming that you received your money and i tracked the item (tracking #RB686118990CN) and the reply is post is preparing shipment this is rediculous, could somebody please tell me where my daughters watch is. my email is ****@**** i would really appreciate it thanks"

"Great shop, fast shipping!well done, I'm so happy with my Items I've received. Made my day though!Great job and I'll will recommend you to all my friends of course!Thanks again for making me happy with your great job!"

"It took a while to ship, since it was in the warehouse, but the wait was worth it. My product was undamaged and in perfect condition - even the box was untampered."

"Though there were some problems with the delivery, when I emailed the 3.99 Anime Shop customer service for help, they offered me great customer support and the problem was fixed.
I now have my item and I am very happy with it and with the customer support."

"I am completely disappointed in the customer service from this site. It's been six weeks since I ordered from their site and I still have not received my merchandise. They didn't even bother to ship the package until a month after I ordered and my package has been sitting somewhere in China for the last two weeks with no update at all to the tracking information beyond "preparing to ship." While their customer service department does respond to emails, it's always with some kind of vague and unhelpful nonsense like, "the package might be in transit."

I ordered my daughter's birthday present 6 weeks before her birthday but she won't be getting it on time this year due to 399 Anime Shop's inability to live up to what they promise. Of course, they didn't hesitate to take my money -- that was removed from my account immediately. They've now delayed my order so long that it won't arrive until it's too late for me to file a dispute with Paypal if the merchandise isn't as promised. Deliberate on their part? I'm guessing yes.

Stay away from this site."

"This company rocks! I wish all companies were as efficient as they are. Someone stole my order in the mail and 3.99 Anime Shop replaced it-no questions asked! I am more than satisfied!"

"good customer service, cheap price,product shipping process = fast and in good condition. looking forward to buy some new items from 3.99 Anime Shop. thanks 3.99 Anime Shop."

"I randomly fell on that site and saw an interesting item so I decided to buy it.

I could use paypal to pay, that's already a good start.

There was the option to ship with 'normal shipping'
it may be long, but I'm assured to have 0 custom fees, so I love that when I don't mind waiting for a product.

The seller was kind enough to send me periodical notification to keep me up to date on the order's status.

The item is nice and the pricing is worth.

I'll give it my personal 10/10 :)"

"issue is being resolved at this time."

"I had questions they answered, they gave me a target time, and it delivered. Nothing much else to say. Good customer service, support, and on time. "

"I WAS VERY HAPPY WITH THE SERVICE, AN PATIENCE OF CUSTOMER SERVICE, I WILL, WITHOUT A DOUBT, SHOP WITH THEM AGAIN. I'VE ALREADY RECCOMENDED THEIR WEBSITE TO FRIENDS AND FAMILY. I WAS VERY PLEASED WITH THE WHOLE SALE."

"They were really helpful and courteous, I had originally ordered the wrong product but this was promptly rectified by the staff via email. The product came quickly and in perfect condition. I was very pleased with the service and would definitely recommend to others. "

"Item was as advertised, came quicker than I thought, and arrived in perfect condition. The company was very good about communication as well :)"