"Order shipped same-day and arrived fast. Excellent site."

"Placed an order online yesterday and it shipped out today. 2CoolTek always has very competitive pricing and excellent customer service. I have placed many orders with them in the past and will continue to use them for all my cooling needs. You just can't go wrong by ordering from this site... I am always impressed."

"I ordered my [H]ardOCP logo'd Ratpadz from 2CoolTek, and got it 2 days later. 2CoolTek has been around since the beginning of online retailers, and they've been one of the best ever since. You can't go wrong ordering from 2CoolTek and I will definitely purchase from them again."

"received product in reasonable time. GREAT price (1/2 to 1/3 price as found elsewhere)!!!!!
will buy from again!"

"Excellent service. Placed an order, forgot to add an item, emailed them about it. No problem adding it to my order, at no additional cost. Received everything 2 days later. Highly recommend."

"Placed a $111-order for some parts on Mar 22, for a USPS global priority and 4-7 business day delivery. It's been 15 weeks to this day and no sign of my order! I've contacted Ian Felts several times via his message board for "order related issues" (which I got banned from -- for negative publicity, I suppose) and via private email. On May 28, Ian responded that he's working with USPS on tracking the order but he has not since then provided any updates.

I'm still waiting to get refunded ($111) for an order I never received. I have no idea how long Ian intends to "search" for the package before he finally gives up. He's responded to one other customer regarding a similar issue that he will NOT refund orders unless the order is returned to him. I wonder if it's never returned (forever lost?)...

It's worse enough that your money's tied-up in something you do not have. Having the seller ignore you further adds insult to injury.

http://pub65.ezboard.com/fthezoneofcoolfrm2.showMessage?topicID=87.topic

http://pub65.ezboard.com/fthezoneofcoolfrm2.showMessage?topicID=88.topic"

"I have ordered stuff from 2CoolTek three times. All three times my order was shipped out quickly, and arrived within three days. I never had any problems with the orders at all.

Prices are excellent, shipping is very reasonable, and Ian is a nice guy to do business with. He answered my emails quickly and courteously.

2CoolTek is one of my favorite sites to order parts from because the exemplary customer service and prices. I would not hesitate to recommend 2CoolTek to anyone."

"Ordered an Alpha heatsink kit. Order was well packed, delivered on time, and works great! Will definitelt order from them again."

"No problems with order except I was missing the required nylon standoffs for my particular motherboard on the Alpha PAL kit. Several emails to 2cooltek went unanswered so I eventually turned to Alpha themselves who quickly sent me the missing parts."

"Great site! Best price when shipping was included. Shipped fast, everything worked. I have no complaints."

"This is about my third order with 2CoolTek. All orders have been fast. Fast service, fast shipping, and they're honest with their shipping fees. (No hidden or over-priced shipping&handling fees.) Everything was packed well. Really I can't find the first fault with these guys! Will absolutely buy from again!"

"We crossed wires on my current order and a previous order. Ian went the extra mile to get my order corrected. This is the 4th time I have ordered from 2cooltek and as always I'm very pleased with the product and the service. I've done business with alot of other companies and nobody ships it as fast, has the wide selection of products at unbeatable prices or the personalized service as 2cooltek. Other companies wont answer emails and tell you you have to wait until their resident expert comes in (they always seem to be on an extended vacation when it comes to your order and their errors) and only he is smart enough to help you. Not so with 2cooltek. Ian returns emails quickly (within minutes in my case), packs the box nicely, and gets it to my doorstep quickly. I love this company and wish there were more like it. I'll definitely do business with again."

"I've bought countless things from this company and they were shipped extreamly fast and in great condition. In the past when I did have to return something because it wouldnt fit, I was given a full refund. I can say confidently 2cooltek will be the first choice I look for cooling."

"Ordered several items, everything arrived quickly with no problems. One of the items, a Digital Doc 5, worked fine at first... then the display began to fade out on one side. Emailed 2CoolTek, explained the situation to Ian. Despite the rather high cost of the item, he had no problem exchanging it. I shipped it back, and received a working replacement within days. Two thumbs up here, definitely will come back when I need more cool gear."

"I judge vendors on how quickly they resolve a problem, not how fast orders without problems or without errors are delivered by FedEx.

I recommend avoiding this vendor as it was way too difficult and time consuming to get him to correct his mistake.

Although 2cooltek claims he priority mailed the parts he left out of my original order on 04/11/02 I still have not received them as of 04/18/02. I suspect he more than likely did not mail them. So far he has my money, but I did not get all of the parts I paid for.

Good luck on getting him to email you the tracking number or email you a response AFTER the sale. If you read the other negative comments here, you will note that others have complained about 2cooltek not responding to emails. Comments about 2cooltek not responding to emails date back to 08/99. I emailed him asking for the tracking number (and got no response at all. I emailed him about the missing parts twice and got no response. I finally found and posted in his message board and he replied, but did not even say that he was sorry about the mistake. He ignored my posts for asking for a tracking number for the replacement parts until I posted several times and then finally he said he sent them Priority Mail.

I cannot comprehend all the praise this vendor has gotten until I take into consideration that the orders he has not made a mistake on must go smoothly.

My 2cooltek experience has been an complete disappointment to me especially after reading all the praise others have left for "Ian". I have received far better service from several other online computer cooling part vendors. I expect, and have received, better service than this from average resellerratings rated at 6.43 and below. High rating numbers do not necessarily guarantee a smooth transaction, I reccomend reading the comments and see exactly what vendor problems are mentioned again and again. Fast delivery generally only means the shipper deserves credit.


Response to seller:

You state in your Reseller Reply on 4/23/02 at 7:27 AM:

"The $3 worth of claimed missing parts were not shipped out quickly enough, my fault there."

I say:
By your bringing up the dollar value of the item that you did not send with my original order, you seem to be implying, IMO, that you provide better service for those who submit a large dollar value order. Mistakes should be taken care of promptly and you should never "claim" that you mailed items they paid for when you have not. I expect good customer service for all items I buy, regardless of the dollar value of any item in the order. If a vendor cannot handle a small dollar value order promptly and correctly, how could anyone consider trusting him to handle a large dollar value order?

The biggest problem is poor communications on your end. I do not think very highly of vendors who take my money and repeatedly fail to email me back when there is a problem with the order. I have bought from many online vendors and my experience with getting a reply from you has definitely been the worst yet. You are not doing people a favor by selling to them, people are doing you a favor by buying from you. There plenty of other online vendors that sell the same products as you do. I prefer vendors that say sorry and take care of problems in a prompt and professional manner when they screw up. Why did you say you mailed the replacement parts on 4/11/2002 when the package was not postmarked until 4/15/2002?

04/18/2002:

No explanation or apology has been received. His greatest downfall still seems to be poor communication.

Very difficult transaction. It took way too long for him to complete his end of the transaction. I certainly would not feel comfortable in recommending him to others nor would I buy from him again. I honestly doubt that I ever would have received the parts if I had not made such a fuss here. Since I needed the parts I reordered from another vendor, so I would have preferred a refund but he did not give me any options.

I recommend avoiding this vendor at all costs. This transaction has been worse than the most difficult transaction that I have ever experienced of buying and selling on eBay since July of 1998!

Thanks resellerratings.com for helping me to get this vendor to finally send me what I paid him for! "