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5/5

2005-10-11

"Been looking for small heat sinks in different sizes..This store has it all..Will be ordering a lot more from them in the future..Great site! shipping was great...Received the items in great shape and record time!"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
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Is easy to do business with
Is committed to quality products and services

5/5

2005-10-09

"First time to web site and was very pleased to find just what I needed!I'm building a gaming computer and was having problem just finding a THERMALTAKE product (heatsink) for a Socket T LGA775 .Plus FREE SHIPPING!!! Great site,highly recommended!"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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5/5

2005-10-07

"Referred by the Seagate site. One of the most efficient & easy seller sites I have used. Ship within 24 hrs (Free @ $35.00+!) & beats competitors advertized prices by 5%. What more could you ask for? No flim-flam there. Nice atmosphere. A++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
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4/5

2005-10-02

"Product line is varied and complete. I was able to find an ultra-thin case fan that I could find no where else. My only complaint is that the check-out process could be a little more intuitive. They need

1 - A shopping cart icon to get to the cart and the check out screen more easily...this is important if you wish to buy more than one thing. As it stands now, you have to order someting else with a "zero" quantitiy to get back to it.

2 - They ask for the credit card's security code PRIOR to the screen where you enter the method of payment and the actual card info. This is a little confusing and scary. just move it to the screen where Name, number and exp. date are to be entered
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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5/5

2005-09-30

"I have done business with 1CoolPc since before they were 1CoolPc. They have the best products available at reasonable prices and most of them have lifetime warranties. Their shipping is fast are priced fair (free if you order over $30). They are an established company that has been around for several years now. I use them for all of my cooling needs and would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2005-09-28

"I have been very pleased with the products and services of 1COOLPC. When I have made inquiries they answer almost immediately. I am most satisfied with their expertise in the area of cooling, and trust their ideas for cooling solutions.

They ship right away and even though I have paid more for "so called" fast shipping at other stores, the 1COOLPC products arive faster at standard shipping costs.

I plan on doing business with them as long as I am working on computers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Delivering products damage free
Being updated on the exact date the delivery was sent
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Delivering products on-time
Ease of checking delivery status
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Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
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Customer service being easy to reach
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Verified
5/5

2005-09-27

"1COOLPC has some unique products. Their hard drive cooler is great. My shopping experience was excellent. The web site is informative and easy to navigate. They promptly shipped my goods in sturdy packaging. Not even a hint of a problem. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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5/5

2005-09-25

"1coolpc offers great pc fans at a reasonable price. I've never had any problems with any of their products and the customer service is very friendly and helpfull. If you need to purchase a pc fan this is the place to do so."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
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Being knowledgeable
Being trustworthy
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Customer service resolving problems
Customer service making decisions on their own
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Customer service being knowledgeable
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Verified
4/5

2005-09-21

"Prompt response and good facts about their fans.
I would purchase from them again.
"

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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

5/5

2005-09-20

"A phone call is all that it takes to get the best deal around and the web site is clear and informative. will buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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5/5

2005-09-19

"Excellent products, wide range of cooling products, very good prices, good information on products, good shopping basket, flexible payment options."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
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Is committed to quality products and services
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Verified
5/5

2005-09-16

"I had a few questions, and the owner answered them quickly and completely. My order for a custom cooler was handled without a problem. I was very impressed with the low shipping prices."

Detailed Review Benchmark + -
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5/5

2005-09-14

"Easy to use web site with lots of pictures and instructions. Prices seem to be on par or better than other sellers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2005-09-13

"Great service! Package shipped same day as order, and arrived earlier than expected. Received fast email support when I had a little problem (Which was no fault of 1COOLPC, I was just being stupid), and helped me fix the problem. Highly recommend and will be back to purchase more!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
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fca
Verified
5/5

2005-09-06

"Dealing with 1COOLPC has been a pleasant experience. The web site is informative and has lengthy descriptions of components, some with recommendations. Pricing is competitive and while only via email, the staff seems friendly and wanting to be of service. A nice change in todays sales environment. Shipping was ontime and free since I was over the minimum required ($30) I will shop 1COOLPC again and have no reservation in recommending 1COOLPC to anyone in need of their product lines."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
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