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Return/Replacement policy:
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5/5

2005-11-09

"I have bought several items from 1coolpc, even when they had a different name, and I have always been very satisfied with the products they sell. I have never had a failure of one of the fans I have purchased so when they say it has a lifetime guarantee it means that you don't have to even remember that it has a warranty because it will go forever. I would buy from this store again and again and again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
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Verified
5/5

2005-11-01

"This is the second time that I have ordered fans from 1CoolPC.com. The items that I ordered were shipped in a very timely manner. Best of all, however, has been the great customer service. They have returned all of my email queries and answered all of my questions professionally and politely."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

5/5

2005-11-01

"A very good store get good service all the time and i like there products. Thank 1CoolPC"

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Overall quality of the company
Pricing of products and services
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5/5

2005-10-31

"ordered cpu cooling fan a hard to get item plus adapter power connectors. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Delivering products damage free
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5/5

2005-10-31

"I have placed several orders with 1CoolPC. I am very pleased with every aspect of this business, from the information and quality of products, to the prices and the fast service. I do not know why I would buy from any one, else."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Delivering products damage free
Overall technical support
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Being easy to reach
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-10-28

"Great cooling products, great prices, and super fast shipping. Accepts PayPal for easy payment. Very helpful if you have questions. I will definately be ordering more stuff in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
N/A
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service resolving problems
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
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Overall web site
Web site being easy to use
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5/5

2005-10-25

"This store had an excellent selection of items I was looking for. Easy format and great prices. Will definately shop here again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-10-23

"Good Website with additional information about the products including installation "How-To". Purchase was fast and easy... will recommend to co-workers!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
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5/5

2005-10-23

"You give a good explantion of your products. This makes it easy and helps in chosing the product that I need.
Your replacement part work rewell
"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2005-10-20

"1coolpc offers to give you the best deal they can and try to beat it by 5%. Well they do!! I asked for a deal on a heatsink & fan and I got one. Minutes after I e-mailed them I received a reply with a deal for the items I wanted. Went to web site and placed my order and received a e-mail invoice within minutes. All this at 6pm central time. Now thats service!! not a automated reply but a reply from the owner.Ordering was fast & simple.
Thanks 1CoolPC
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ease of checking delivery status
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Overall technical support
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Being easy to reach
Overall customer service
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Verified
5/5

2005-10-19

"Everything was handled as timely as possible, and then some. I got exactly what I ordered in a shorter amount of time than expected.
What else could anyone want from a reseller?
FREE STUFF!!! (but that's why I'm filling out this review)

Seriously, they are great people. I needed a low-profile CPU cooler that still does a decent job of cooling, and theirs was the best-rated 1u CPU cooler I could find.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Being easy to reach
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Resolving problems
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Verified
1/5

2005-10-17

"Imagine I ordered this power supply that was showed on the website...I was sent the wrong one...Then I sent it back..Bart told me the one showed on the website is out of stock. He then asked me if I pay $15 more I can get the power supply that I wanted. Thats what I did...Then again he sent me a power supply that started emitting bad smell after 2 days. I sent that one back to asking for a refund but never got it...they said they never recieved my power supply back..how's that possible...I've shipped out more than 100 packages in my life and this is the first time someone didnt get it? WORST EXPERIENCE I HAD BUYING ONLINE EVER!!! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-10-14

"Nice site layout. I also liked the fact they go into alot of detail to describe the product you're buying. No one sentence description here! They also had a fan in stock I couldn't find ANYWHERE, so that was a huge plus. Would definately buy again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy

5/5

2005-10-13

"These people repeatedly sell quality merchandise, and get it to you on time, as promised. No regrets!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-10-12

"1coolpc has earned my respect. I actually dealt with the owner when I placed my order. The cooler that I asked for was out of stock so he made me a smoking deal on another cooler. Not only did I get a better cooler and fan, I saved a ton of cash in the process.

1coolpc and earned a lifetime customer. I will definately be recommending them to all my computer buddies!

Thanks Bart!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use