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Product & services pricing
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Chance of future purchase:
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Customer service:
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Return/Replacement policy:
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4/5

2006-05-18

"This is my first order from 1COOLPC, I always feel nervouse when ordering online especially computer products. But 1COOlPC makes me feel at ease. Hope to get the delivery soon!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services
Is trustworthy

4/5

2006-03-24

"Have a good price on TT 92mm fan w/80mm reducer delivered for $10.65.!!! Ordering is simple. I'll follow-up in the future to let you know about how long it took to get it and the quality of the product."

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Verified
5/5

2006-02-15

"Excellent service, 3 day turnaround! Easy web site to navigate. Seller was very responsive with the status of the order.

Received my order before i was able to track it!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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2/5

2006-01-23

"I have made numerous purchases from this seller and I have never before been dissapointed. The products are of high quality and exactly as advertised. All E-mail is answered immediately. Although this order was a little late, I will recommend this vendor for his excellent products and customer service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being easy to reach
Being trustworthy
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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5/5

2006-01-14

"Superb Help in selecting my fan controller. Way Beyond any other online store provides. I been buying fans from him for several years. Why? best customer service anywhere. You can ask him anything and he responses in minutes. Find that somewhere else!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2005-12-27

"Nice Store, Not A lot of shipping options avaliable. Good store to find hard to come by items."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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5/5

2005-11-24

"Speedy service. They were out of a particular item, so they sent me a free upgrade. (unfortunately the upgrade didn't have everything I needed to set it up). Still great to deal with."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy

5/5

2005-11-24

"The ordering was very easy and very user-friendly, as it allowed for us to go back and comparison shop before we made our final decision."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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5/5

2005-11-23

"I've been buying all my fans from this guy for a long time now and he has never let me down... Bart's the best ^^ He answers e-mails typically within the hour, offers only the best fans, and honest shipping. A+"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with

5/5

2005-11-22

"Simple to use site. Order process very easy. Ability to find product not so easy, but once I figured out the site, I was very impressed with the breadth of content."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Ease of checking order status
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Delivering products damage free
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Delivering products on-time
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4/5

2005-11-22

"I found an excellent deal on this piece. Couldnt find a better deal anywhere else. I needed this and ebay charged more for it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Verified
5/5

2005-11-16

"I have made several purchases from 1coolpc. All have been promptly shipped and usually received a day or two before I expected.

I have asked questions at times, and received very prompt answers.

I rate this company at the top of the list in service and customer care. Their prices are very competitive, though when I find a good company, I don't shop around for a cheaper price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
N/A
Being easy to reach
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-11-13

"I've used 1COOLPC for years and always find their service top notch and their products second to none. I'll always go back to 1COOLPC for all of my PC cooling needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
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Customer service making decisions on their own
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Web site being easy to use
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5/5

2005-11-11

"Great Service, safe online ordering, website has everything very visible."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2005-11-11

"This is the 4th time I bought from 1coolpc. They carry a lot of cooling solutions along with many rare items at a very reasonable price. I found that even with S/H, the cost to buy from 1coolpc is often times 10-15% cheaper than I buy at some local stores. The best part is 1coolpc offers a 30days money back guarantte (I never really returned anything to them yet, I am very satisfied with all my previous purchases). I would highly recommend this store and will definitely go back again should I need any cooling solution at a later time. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use