"We purchased a Cantek CTPR-TV808-2TB which was our 6th DVR Surveillance system from 123SecurityProducts.com. We have had trouble logging in so we needed to reset password but could not get into the system. They told us they don't Support that Cantek anymore even though it's only two years old. So they said we had to call the manufacturer Avycon which we did. Avycon said they did not make that model but to call HikVision which we did. HikVision said that they did not make that model and we should call back 123SecurityProducts.com and find out the manufacture. I have left several messages on the manager's (Karen) voicemail (who never picks up the phone) with all the detailed info but no return calls. Now I believe they are screening my Caller ID and now I never get anyone to pick up phone. Their website clearly states they give 24/7 lifetime support on all products. Apparently not. All I wanted was a number to call so we can reset the unit to factory defaults. But they won't even do that. Stay away from this company. I've been ordering from them for 10 years several DVR surveillance systems, cameras, cable, connectors, tools and I never once complained about anything. The one time I need help they refuse. We have a unit only 2 years old that is basically junk now unless we can get someone to help us reset unit.
"
"8 days after my order should have I called in and found the products I order had not been in stock and they never told that to me. I asked if they'd immediately overnight the products at their expense for the delay and lack of communication: Nope. Fine, I'll pay for express shipping. Charge for a 1# package? $90 FX Std Overnight. Ok, put it on my FX account, gave them the number and waited patiently for confirmation of the shipment. Never came. When I inquired, they basically said, "yeah, it didn't ship. Nothing we can do about it now". "
"Amy took my order but then I gave her the wrong address to ship to.
She went out of her way to correct the address by calling UPS herself for me and got
my package clear across the country without extra charge. People just do not do this anymore.
I appreciate it and will be back. Thanks Amy!"
"Got a hard to find part and got it super fast. Thanks. I do not typically leave reviews but Amy was awesome!"
"on time- good prices- liked the item alot."
"Same experience as the other review. Ordered my item paid through PayPal and it took a month to find out they didn't have it and get my money back. They wouldn't answer any phone calls or emails and there were many. RUN!!!!!"
"WISH I WOULD CHECKED THIS PAGE BEFORE, LIERS
THEY TOOK 15 DAYS TO RETURN MY MONEY
EXCUSES EXCUSES AND EXCUSES
AFTER 20 DAYS THEY WERE SURPRISED THAT THEY DO NOT HAVE THE PRODUCT! FOR RIPLEY, THEY DO NOT TOOK THE CALLS, EMAILS, I HAVE TO SEND MORE THAN 50 MAILS AT LEAST TO RECEIVE A REPLY.
STAY AWAY FROM THEM, THERE ARE MORE EFFICIENT AND SERIOUS COMPANIES
THERE ARE ZERO STARS THEY WON IT
LIERS!"
"WORSE EXPERIENCE EVER . WISH I WOULD HAVE CHECKED THE REVIEWS FIRST. PURCHASED A SECURITY SYSTEM IN jANUARY 2018. INSTALLED IN FEBRUARY 2018. TODAY 7/11/2018, I COME IN AND MY DVR IS WHISTLING AND MY CAMERAS ARE DOWN. I CALLED 123 AND WAS ADVISED TO SHIP BACK UNDER WARRANTY. THE PROBLEM IS I WILL BE WITHOUT CAMERAS FOR 3 WEEKS. I ASKED DO THEY HAVE A LOANER THEY SAID NO BUY A NEW ONE. I ASKED COULD I SEND IT BACK ONCE MINE IS REPAIRED , LAUREN SAID YES. I THOUGHT, ABOUT IT THEN SAID WHY BUY AND RETURN.. THERE SHOULD BE SOME TYPE OF LOANER PROGRAM ETC... INCREDIBLE. I ASKED FOR A SUPERVISOR( KAREN) THE RUDE REPRESENTATIVE (LAUREN) NEVER SAID HOLD ON JUST TRANSFERRED ME. LEFT KAREN A MESSAGE.. NO RESPONSE
CALLED BACK GOT A DIFFERENT REPRESENTATIVE, SHE TOLD ME TO SEND BACK WAS NOTHING THEY CAN DO HOWEVER ADVISED ME TO BUY ANOTHER ONE. I WISH I WOULD SPEND MY MONEY WITH THESE CROOKS AGAIN. I ASKED COULD I SEND IT BACK.. THIS TIME I WAS TOLD NO BUT IT WOULD ONLY COST $229.. ASKED TO TRANSFERED TO SUPERVISOR.
KAREN PICKS UP. SOUNDS VERY NICE HOWEVER NOT HELPFUL. CONFIRMED EVERYTHING I WAS TOLD EARLY AND SORRY NOTHING THEY CAN DO TO HELP ME IN THE INTERIM BUT SELL ME ANOTHER DVR.. NO DVR NO CAMERAS...
MY CAMERAS ARE 5 MONTHS OLD.. MONTHS NOT YEARS!!! I WISH I COULD GIVE NO STAR THEY ARENT WORTH THE 1 STAR GIVEN"
"In short, I spent $19,000.00 on a complete IP camera system. Jesse Spergel helped put the order together. I explained that I'm new to the IP camera installation process. The products took months to receive(December will be 1 year since all this started and I still have no working camera system). I called and emailed many times. Jesse and Karen Freed(supervisor) rarely respond to phone calls or emails. It was irritating at the least. They just don't care about their customers. By the time I had all the products I installed everything along with the switches Jesse sent. The switches wouldn't work with the system. I spent hours on the phone with 123/Samsung trying to figure out what was causing the issues and wasted hours setting up the system. A friend(Camera tech) figured out the issue in a minute. The switches were the wrong type. I called 123. They refused to reimburse me the $160.00 for the switches because it was past the 30 day return policy even know it was 100% Jesse's fault. I didn't bother to argue over it. The NVR ran for a few weeks and never worked again. I sent it to 123. They sent it to Samsung. I got it back weeks later completely destroyed. For some reason 123 made Samsung ship the NVR back to them instead of letting Samsung ship it directly to me. "Mysteriously" I receive an NVR that looks like it was thrown down the stairs. In my opinion, it's spite work by 123. I contacted 123 numerous times. The issue is still ongoing. It's not Samsung's fault because 123 shipped the NVR to me. 123 is refusing to cooperate with UPS. I will NEVER use 123 again. I have a $4500 piece of scrap metal at the moment."
"I ordered material for my customer from 123 Security because they were the only ones who had this material "stock." For the record, according to this company, "new stock" on the website only means they can get it from the manufacturer, not that they actually HAVE stock. 21 days after my original order, I called to get a status update. I was told the material was on back-order for another 2 weeks and I could get a refund. There was no offer to help me get the material sooner or to find out what they could do to help. When I spoke with my customer about this, they indicated they would like the material in 3 weeks but no later. When I called 123 Security again, I was patched through to a manager by a sales representative who didn't even finish listening to my request. The manager then told me very smugly that it could be 2 weeks or it could be 2 months - they had no idea when we would get the material. I requested my order be cancelled because of the lack of information they could provide and I was hung up on.
NEVER use this company if you need material quickly or want good customer service. "
"More of the same as most folks. Placed order over a month ago. Received two incorrect items and was told after returning them they would ship the correct item. Found out today that they are unable to ship what I bought. Called in to talk with a supervisor Karen and was hung up on. Worst company to deal with. Stay far away. Hopefully I'll actually get my money back. "
"Hello,
Besides of the good prices, don't bother to deal with them - they don't care about any problems, no matter how you do ask and they won't fix any issues. But sadly they lie a lot over the phone....
I ordered parts on Febr. 14th, items came in incomplete. No reply for emails and you have to chase the sales rep (Jesse) for days to get a hold on him on the phone. If he has a bad day, he simply yells at you and hangs up the phone. If you complain to Karen (manager), she promises everything and she never calls back. She never did actually and she never fixed any problems.
I also received duplicate item, instead of the part i really needed to complete the order.
Finally i cancelled the order for the missing parts and instead of replying to my email, they simply sent the missing items out....
Today is 3/6/2017 and i still missing items, one they simply left out of the original order (but i paid for it), the other just "didn't yet ship form the supplier"
No comment, the most ridiculous company i've ever seen.
Stay far away, i have all the proves i just said above.
Zolie"
"I ordered some remotes from them for a property I own well over a month ago. Never received them. Only positive is after the second request for them to cancel and refund my order they did it. Will never use again"
"Absolutely horrible customer service and complete rip off one product. Buyer be ware not to order from them as they are a complete sham. "
"Placed an order on EBay on 10/8/14 and on 10/10/14 received an EMail that the order had shipped, but no tracking #. Waited until 10/17 and called 123 Security and informed them that i hadn't received the order and was told that they would send me the tracking # by the end of the day, but they didn't. Called again on 10/20 and they gave me the same story that i would. have the tracking # by the end of the day,which i didn't get. Today 10/21 called again and was sent to a voice mail and told to leave my phone number, but they didn't return my call. Called PayPal and put in a claim to get my money back. I will never order anything else from them"