"The service here is a wow. They know the products and helped me on a chat with questions I had before i could order. Thank goodness as I almost bought the completely wrong items. Delivered Fast and smooth too! I will be backa nd tell people about you guys. Thanks for the help. My install was good. I didn;t need to call back lol"
"bought 2 times from these guys. Once was fine no issues, no drama and great price. It was a NVR and camera's. The second time we had a DOA POE Camera. That's when the issues happened. Service was gone. We had our techs check the camera and verify it was DOA. We opened an RMA and needed a replacement. From the rep: We need you to send it in then we will test it and let you know if the mftg wants to repair it and send it back to you. For real?? Who does that in this day and age. It was a $600 Hikvision camera and 99% of places just replace it especially since it was DOA. We won't buy from them ever again. We wasted so much money on our techs and dealing with 123. I get it you're not CDW ... I'm not expecting amazing service, you get what you pay for. But a DOA should be replaced. After 30 days then I'm more than happy to do a warranty claim etc. "
"The website shows cards in stock and that they will ship right away. After a month of hearing nothing and after receiving no shipping notification, I emailed them for a tracking number and was told that card is no longer available. I asked when I was going to be notified by the company that the product was no longer available??? I am waiting for a response. "
"These guys know what they sell. They are technical and you can call in and get real help with selections.
I just finished out house with a system and it was not easy but I would have been lost without their help.
"
"Thanks for sending me the guide .
i got an email asking me to review the site and of course. I am a happy customer. "
"Good selection although I was not finding the brand Insought I found a better one. Product arrived on time and they sent me very little spam! "
"Tookncare of me and my three year old product. Had an issue with my dvr after theee years and they got it taken care of. Stand up service A+"
"Ordered a camera on 11-05-2020 and they charged my credit card immediately. The camera was never available and therefor never shipped. After several calls trying to get my money back I had to dispute today (12-15-2020) with my credit card. 123 Security Products staff was not helpful at all . I recommend, DO NOT DO BUSINESS with this company."
"Found this place to be priced very well. Got my order fast. I liked that I called ahead and they knew their stuff and helped me a bunch before I ordered the wrong item. New to this stuff it helped a lot. Thanks Allison!"
"Bout a product from them, which appeared to be defective. The representative outright refused to take it back claiming that it was not in a new condition as I took it out of the box !"
"Nothing like listing items on your site with a tag, ships in 24 hours, and then 9 days later being told its not available. And that's after a few emails and phone calls checking on the orders status. And when I asked why it took them so long to let me know, I was told its not available is all. A quick check of the website and its still listed for sale with stock. I asked for a 2nd option, and never got a response. I'll never use them or recommend them no matter what good review they get. And I strongly suggest everyone look elsewhere."
"They kept me waiting for 7 weeks and, after I inquired about the status of the order for the second time, canceled it without even consulting me. To their credit, they refunded my money as quickly as they took it."
"I ordered a doorbell camera from 123securityproducts.com. I did not hear anything from them after ordering for two weeks, so I started reaching out and was told that the product was backordered. After being given several different dates of potential shipment, I realized that the shipment would continue to be pushed back. I contacted the manufacturer of the doorbell camera that I had ordered to ask if there was in fact a backorder, and they said that they had plenty of stock in hand for over a month. When I brought up 123securityproducts.com as the vendor I had purchased through, the manufacturer told me that 123securityproducts.com is NOT AN AUTHORIZED VENDOR, and thus should not have this product listed on their site. At this point, 123securityproducts.com still had my money, and it had been almost a month since I placed my order, so I asked them about the shipment one more time. They claimed that they would "dropship" the item to me and I would have it the next day. I was worried about 123securityproducts.com not being an authorized seller, but I was glad that I would finally have the product I ordered. Unfortunately, the product was not delivered to me the next day as promised and it actually took several days to even get a tracking number and shipment confirmation. The reason I ordered through 123securityproducts.com was because their price on the item was the best I had seen at the time. Unfortunately, after they "dropshipped" the item to me, they charged my credit card a second time for the difference in price, adding another $26 to the $175 order WITHOUT ASKING MY PERMISSION and WITHOUT MY CONSENT. This has never happened to me before, and I'm so glad that I monitored my credit account, as I was able to catch this transaction while it was still pending and have them cancel it. I had a horrible time dealing with several of the customer service agents, namely Amy, Jesse, and ESPECIALLY Karen, who seems to be the VP and owner of the company. When I asked about the dropshipping process, she responded to me by email starting with "duh!" which was also a first for me, as it seemed extremely unprofessional. This company's practices are extremely shady, and if you're ordering from them because of the price or the BBB rating, I implore you to consider the issues I faced. If you'd like good customer service, timely delivery, and general communication, DO NOT BUY FROM 123securityproducts.com."
"We ordered an August smart doorbell on 12/2/19. It is now the 19th and have called three times now and have emailed. We kept getting promised all different dates for our product to ship to us, including today. I waited until about 3:30 PM today (over two weeks after ordering the product) to ask if it was fulfilled like they emailed me and told me it would be. Instead I was told that they screwed up and have to tell me and other customers our orders need to be cancelled because they don’t have the product. Our product’s part number was being mixed up for a different one in their system or something. Then, Gabrielle wanted to get me with her manager, because she felt I had complaints to file. Based on the reviews on here, I asked if the manager was named Karen, and she said yes. When I confronted her and stated the reviews on here state Karen doesn’t answer phone calls and doesn’t return emails, she told me Karen was right beside her and asked me to wait a second. She transferred my call after a minute or so, it rang and rang, but ultimately went to voicemail. Thanks for nothing, Karen. Oh, and not even one “we apologize for this mistake”. I let the representative, Gabrielle, know it was disappointing as it was my first time ordering with them and that I probably would never buy from them again. Gabrielle just stated “that’s fine” and went on about how she now has to call other customers and I’m not the only one like it made it any better. STAY AWAY from this horrible and pathetic excuse of a business! It is probably 5 people sitting in a small room. "
"Needed a full system put together for a client last month, it was a larger job my company usually takes on so I needed some guidance. Jesse built me a 64 camera system from top to bottom, explained exactly what components I would need and even drew up a camera placement diagram from a google maps image of the location. I called 3 other companies for quotes on this before I got in touch with 123 and none of them took the time to actually suggest anything or help me through the process, everyone else just wanted exact model numbers and quantities to quote. I'm not sure we would have been able to satisfy this customer if it hadn't been for Jesse walking us through the system and getting exactly what we needed. "