Compare West Elm vs Article

"I bought this light a little over a year ago and a part broke and Article replaced even though it was a week out of warranty. That is great customer care."

"I ordered a side table on November 18, which the website indicated was offered at the Black Friday price. I would have waited until actual Black Friday but for the website labeling, which indicated that the sale price already was being offered. At checkout, the estimated delivery date was between November 24-28. I selected that option as I was going to be out of town through Thanksgiving. Lo and behold, the item was delivered on November 21, no signature required. I had to make arrangements to get somebody to come bring it into my garage so that it would not grow legs and walk off (as packages sometimes do in the city). To make matters worse, when I checked my account page to see why the item was delivered so early, I saw that the price was dropped another 20% as a "Black Friday bonus deal!" Needless to say, the West Elm website was totally deceptive in the language it used on November 18 to advertise the price it was offering then. When I called customer service to ask for a refund of the difference (i.e., to get back the additional 20% from the "Black Friday bonus deal" that the November 18 website language lied about), I was told by the agent that "the unit does not do refunds" but I could pay a large shipping cost to return the item and then buy the same side table at the lowered price. Simply put, West Elm was determined to throw up as many obstacles and out-of-pocket expenses that it could to make me drop the issue and just pay the higher price notwithstanding the misleading language on the website. The customer service agent was very nice, but did not even try to defend the website labeling or the customer-unfriendly policy of refusing to provide a refund in these situations. Long story short -- avoid West Elm at all costs. I certainly will not be back."