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Verified
5/5

2015-07-30

"Very fast international delivery and good quality product.
"


Verified
5/5

2015-07-25

"Great looking hairpiece, perfect hard to find color and wonderful customer service, the best!"


Verified
5/5

2015-07-24

"Excellent customer service, very fast shipping, beautiful product. I would buy from wig secret again any day."


Verified
5/5

2015-07-24

"Beautiful wig. Very satisfied."


Verified
5/5

2015-07-06

"Great service. Fast delivery."


Verified
5/5

2015-07-02

"Speedy delivery... beautiful wig"


Verified
5/5

2015-06-04

"This is my second order from wigsecret.com and I'm very happy with the two wigs I purchased this time.

La Donna and Deirdre are both well made wigs possessing neither too much nor too little fibre. The fibres are realistic - not too shiny - and the colours I chose (27 and 262T) are also very natural looking.

The wigs look like the pictures on the website and the fact that wigsecret.com shows the actual wigs, (as opposed to a photo of a human model wearing a similar looking hairstyle) is a huge 'plus' in my opinion. I like to see the actual wig I'm thinking of buying, not a celebrity or model whose hairstyle the wig is attempting to imitate.

The wigs arrived very quickly from the U.S to Australia via USPS First Class mail. The package took two weeks to get here. Considering it can take three weeks for a parcel to get from one side of Australia to another, via ordinary parcel post, I consider two weeks to go half-way around the world, to be very quick indeed.

Thanks again, Paula, for your great service and quality wigs at a reasonable price!
"

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Verified
5/5

2015-03-24

"This is my first wig ever. Bought the human hair wig Jackie in auburn. I have worn it with a wig cap for over a week now. I washed and styled it again without it being too difficult. Not much shedding. Used a couple of bobby pins to help secure it, and it stayed put during a 16 hour work shift. I wish a similar style could be done with a side part also."


Verified
5/5

2015-03-03

"Superior customer service and fast delivery!"


Verified
5/5

2015-02-27

"Fabulous. Will be ordering again. Thank you. Nikki Reed. Canada"


Verified
5/5

2015-02-26

"Unfortunately the first wig I had to send back because it was too big for my face too much hair.... plus this was my first wig experience ever..... however I exchanged it for another wig which I should have received by now however the snow could be a big factor in the delay.... overall I give WIG SECRET 5 *****
GREAT communication and GREAT wigs @ a GREAT price! Can't wait to get my next wig hopefully this one will be the perfect fit!
Thanks Paula for all your help!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-02-18

"Always very quick shipment"


Verified
5/5

2015-02-16

"Great feel and thickness!"


Verified
4/5

2015-02-16

"Item arrived exactly as described and in good condition. It was a day or two late from the date confirmed at checkout but that may be a shipper issue."


Verified
5/5

2015-02-06

"Very pleased with customer service "