"Discovered a hard-to-find lens on their site, ordered it, and very happy status turned to "Will ship" after 2 days. However, it was all downhill from their. Credit card was charged and status never changed to ship, because they never had the product (no longer manufactured, so either it's in stock or completely unavailable). Called once after a week and was told it would ship within 5 days.. no further detail. Called yet again a week later and was told it had shipped. Asked for tracking number, there wasn't one. I said this isn't possible they would ship an expensive item without tracking, they asked me to hold on line. After moderate wait they came back on line and said it had suffered damage in transit - oh noes!! I knew at that point they never had the lens and were just playing with my credit card money. I asked for refund to be processed "oh yes ma'am, it's being put through right now!". Now 2 days later still nothing on my credit card account. I have put the charge into contest, what a hassle!

For one they should not have charged my card AT ALL until mdse was shipped, and why did they string this out so much like this?

I always check resellerratings.com for reviews and this company seemed OK, but if you notice only 2 reviews so it's easy to give false impression.

WILL NEVER SHOP WITH THESE CHARACTERS AGAIN, AND ADVISE OTHERS THE SAME unless they don't mind playing games with their credit card issuer."

"Ordered a Pentax 50-200 lens for the cheapest price on the internet. There was some initial confusion about phone confirmation, and I was a little upset. I received a call from Steve who seemed very concerned that I was unhappy. Without my asking, he bumped up the shipping to a three day turnaround in order to make amends. I received the product as promised. "

"I was going to buy from this company, but it was not possible for the reasons described below.

For at least two weeks, two lenses that I was interested in (Pentax 77/1.8 and 85/1.4) were listed "in stock" with a possibility to purchase them via online interface.
I first called on the phone them to verify that that was true, as one of the lenses (Pentax 85/1.4) has been long discontinued. After long hold, the representative suggested to send an e-mail with the question. I sent an e-mail. I received no response after 3 days, so on the 4th, I called the store again. The representative told me that both lenses are out of stock for long time but they just don't have time to update the website. He also told me that they are working on getting the 85/1.4 in soon.
He told me that currently they have only two Pentax lenses in stock. They have 29 Pentax lenses listed "in stock" on their website.

"