"First, I was quoted an outrageous $474+ for glasses. Over the following week, Becky (who is one of many Becky's) finally gave me a more reasonable, yet still high, price. I ordered them on 11/2 - they still have yet to arrive. Never once in 4 weeks have I received an update. When I complained a week ago, the next day I received notice that they shipped. I checked tracking the following day. USPS had not received the label yet. One month after ordering, and one week after supposedly being shipped, they have yet to arrive. Additional info -- got my glasses after I finally complained enough about their over-month delivery. They were made wrong. With the ensuing emails, they admitted their mistake but I would have to pay $90 to have them fixed. Totally disgusting!!"
"My order was placed on 11/17. I called on 11/26 to ask where my glasses were, the lady answered the phone was impatient, told me it was Thanksgiving holiday and things were slower. I was upset and wanted to cancel, she told me I would be charged of 20% re-stocking fee. Why should I be charged a fee when it wasn't even shipped? On 12/1, I called again, a man answered this time who was more rude and told me it was not an important purchase for them when I complained that it took so long, and said that if I wanted it sooner, I'd have chosen to pay overnight shipping. He said because i chose free shipping, it wasn't important to them and that they'd get to it when they'd get to it. I made a sarcastic comment what great customer service they were providing, he said he was just being honest about the level of service I purchased. "
"Pre-paid for two repairs. First I never received a quote. Had to track down my glasses despite confirmation of delivery (I insured them.) After a week I finally got the quote and paid for two repairs. I received the glasses in two more weeks but without second repair handled. Since it was the minor of the two needs I simply sent a photo proving repair was neglected and requested refund. Becky at Customer Service was rude, difficult and refused a refund! She stuck to her script and clearly had no authority to actually provide customer service. I love that I have my glasses back, got the repair done at a local Optician for FREE but they still will not refund the insane amount they charged for the replacement nose pad they forgot to attach. BEWARE!!!"
"Can't beat not having to physically go into some repair place. Took a few weeks, glasses didn't come back with the cloth I wrapped them in, and the black finish smudged off on my nose the first day. But other than that, they did a great job and I'll be sending in my next pair of glasses soon."
"Becky was extremely helpful in my first time experience!
Thank you!"
"My beautiful Tiffany sunglasses were ruined - I thought. (The hinge on the temple was broken.)
Opticsfast did an absolutely beautiful, remarkable job of repairing them - they look even better than new!"
"WOW...Incredible. Very professional and reasonably priced. Website easy to use and they communicate with you via email updating you every step of the way."
"Eyeglasses broke at hinge, OpticsFast offered prepaid shipping label so that frame could be sent in and assessed for repair. Received repair proposal with very reasonable pricing. Repair is now complete and I can't wait for return of eyeglass frame ready to wear again. Thanks much for saving a favorite eyeglass frame, thought it was unsalvageable until we found OpticsFast!"
"My husbands Oakley lens snapped out of the frames and I spent almost an hour with the phone system and then the website just trying to find the address to send them into for repair and I finally gave up and saw this website for repairs on glasses and sunglasses. I just want them repaired ! Opticsfast website was so easy to follow and I received an email back in seconds then text messaging saying they sent me a fee prepaid mailing form for the sunglasses to be sent to them. I am very pleased with them. And their personal messages from their staff."
"In 66 years of life, absolutely the worst of any company I ever dealt with."
"Just received my glasses with the replacement lenses and it looks great! The online experience was very convenient for me as well. I contacted customer service once and they were very helpful."
"I ordered a pair of glasses and they sent me a wrong pair. Rather than admit fault, they offered me a discount on merchandise I DID NOT WANT. After much haggling they offered to give me a refund minus a 20% RESTOCKING FEE. For a mistake THEY MADE. They don't price match like they advertise. There are MANY OTHER VENDORS worth shopping with that are MUCH CHEAPER. AllBrandsGlasses.com and Amazon are EXCELLENT resources. Mind you, I NEVER write reviews...... NEVER. But for me to go out and write a review is a testament to a total lack of customer service and professionalism on their part. ABSOLUTELY DO NOT BUY FROM THEM. Do your research and find better elsewhere. And then they had the audacity to me to send me a link offering $5 off per 2 reviews I give on their behalf..... This is my first of two reviews.... I'll let you know in the future if they actually gave me the $10 for the reviews they promised.... "
"Beware of getting approached to give gratuities to some of the folks involved in your transaction. It is an outrage."
"The left temple on my rimless glass broke off. I found OpticsFast.com online and prepared a repair order online through their website. I immediately received an email with a prepaid shipping label and sent my glasses to them in the mail. After they were received, my glasses were inspected and I was sent an invoice which I paid online. My glasses were sent to the lab for repair. I received another email when they were completed and shipping (with tracking information). I am VERY happy with the repair work that was done. I would definitely use the again."
"Untrustworthy. Was promised $10 credit with no avail!!!!"