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Product & services pricing
3.50/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.81/5
Customer service:
4.38/5
Return/Replacement policy:
5.00/5

Verified
5/5

2023-02-07

Quality you can trust.

"Repeat Customer. Bright Light just like I like it!"

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Verified
5/5

2023-02-06

great website - easy to order

"I finally found what I was looking for - I wanted a metal, solar, post cap light that would fit a 5.5 x 5.5 wooden post - hopefully it will be great when it arrives. The website is easy to use and has all of the information I needed about the light fixtures, no need to call them to find out what size of post they will fit."

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Verified
5/5

2023-01-28

Beautiful lamp with nightlight!

"Easy to order, good price"

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Verified
3/5

2023-01-23

Unable to claim class action voucher

"I could never access a way to use the class action voucher I received in the mail which has no expiration date. In fact, finding the promotion space was difficult as it was hidden in a line of small clickable links below the regular order form. If Honey hadn't found a coupon for me which was nearly the value of my voucher, I would not have ordered from Lamps Plus."


Rep reply posted 2023-03-08
A rep from Lamps Plus Inc., rslampsplus, has responded:

“We apologize for the confusion regarding the class action voucher. The voucher is only redeemable in-store. If you have any questions, call 1-877-804-6510 or send an email to info@CalLampsSettlement.com.”


Verified
5/5

2023-01-21

Best choice for lamps!

"I always come here for lamps. They have the best selection and variety. Orders always come in a timely fashion, are well packaged and easy to assemble. I have never found a physical store that matches Lamps Plus when I want to love the outcome!"

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Verified
5/5

2023-01-20

My go to site for lamps.

"This is my go to site for lamps. I can always find the style and the type of lamp I'm looking for and the prices beat the retail prices in the area where I live. Free shipping is a definite plus. Very timely delivery. Great variety and prices, great products, terrific delivery time what more can you ask for!"

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Verified
5/5

2023-01-19

Lovely selections. Easily navigated site. Clear and descriptive photos and information.

"I moved from NYC recently. Many items damaged or difficult to repair. Lighting and furnishing my new
"home" eases the experience. So this need to purchase a new lamp was made very easy. I can't wait to
open the box, plug in, put in the recommended light bulbs, and light my room! Thank you. B. Minardi
"

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Verified
2/5

2023-01-14

poor IT system

"Could not check out. System just kept returning to check out screen. Finally, found a line that said discount code had been applied. Decided to delete that and check out worked!! Systems like this have been around for 50 years. It is so simple to flag a problem like this discount code and alert the user rather than just keep returning to the same screen with no explanation. I went ahead and ordered this because my wife wanted it. Won't be doing business with you in the future because if you can't handle something this simple don't know what else you can't handle."

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Verified
3/5

2023-01-13

Very difficult to find light bulbs

"I was looking for a specific bulb size, wattage, base profile and the website was impossible to filter by these metrics. Wasted more than 30 minutes going to other sites for the info so I could finally find the right bulb here. I understand bulbs aren't this site's main product to sell, but if it's this hard to find bulbs, imagine how hard it is to find a certain style of lamp. On the up side, I did finally find the bulb I need... I hope."

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Rep reply posted 2023-01-17
A rep from Lamps Plus Inc., rslampsplus, has responded:

“We're very sorry to hear you experienced trouble navigating through our site. Our lighting specialists have vast knowledge in this area. They can assist you in greater detail and help you find the perfect item that fits your needs. Please get in touch with us at 800-782-1967.”


Verified
5/5

2023-01-12

Enlightened

"Friendly and easy return. Great selection, Quick delivery."

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Verified
2/5

2023-01-07

40.00 for shipping and handling.

"I feel had. Snuck in $40 processing fee."

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Rep reply posted 2023-01-10
A rep from Lamps Plus Inc., rslampsplus, has responded:

“Thank you for your feedback. We apologize for the confusion regarding the shipping cost. We offer "free shipping" or "free shipping and free returns" on many of our products. To better assist with your order charges, please get in touch with us directly at 877-704-2425 select option two, or e-mail CustomerService@LampsPlus.com with your complete order number so we may further review. ”


Verified
5/5

2023-01-04

Excellent selection

"Lamps Plus always has whatever I'm looking for (and then some) at the best prices. Wide selection, excellent products."

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Verified
5/5

2022-12-30

well organized searching

"easy to narrow choices with search options"


Verified
4/5

2022-12-26

Good price, slow estimated shipping time

"I was excited to find this pillow by Liora Manne, the same designer and series as a rug I already own. The price was good--cheaper than at Rugs Direct where I had purchased the rug a few months ago, but with a long shipping/processing time of 3-4 weeks. So no problems with Lamps Plus so far, just hard to wait. "

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Verified
5/5

2022-12-06

easy to sort and find a ceiling fan i need

"easiest site to use to find the fan I need - thank you!
"

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