"Tried to order some rugs. It does say in the description, "No Express Delivery". Which in my mind, means you can't have them shipped overnight or next day delivery. Appareny, however, when it says "No Express Delivery" it means that the rugs are coming from the manufacturer NOT the warehouse and will take 3-4 weeks to deliver. Furthermore, they do not provide you with a tracking number for their delivery (because they are coming from manufacturer) and you cannot cancel the order, once placed. You cannot call one of their customer service lines, as it disconnects the call as soon as you press #2. When you finally get through to customer service (40 minute wait yesterday), they are polite but ineffectual. They refuse to let you talk to someone higher up and do nothing to resolve the issue. I was told I could return the rugs once I got them, but would have to eat the $50 shipping costs that I paid, and pay MORE to return them. They have some neat stuff, but not worth the hassle. "
"ok, so they sent the wrong item. First they want me to pay for return shipping and they will reimburse me... NOT, I insisted they send a return label if they want their product back. Then for them to send the correct item I ordered they actually charged my CC for a second purchase!! FRAUD, I didn't give them authorization to run my CC a second time! Cindy "the supervisor" is trying to convince me this is how it is done. I disagree! They ship the wrong item, they need to replace it with the correct one and my CC should never be touched! This is a shaky fraudulent company I am going to contact my CC company to have "In The Company of Dogs blocked! Shame on them!! Do yourself a favor, find your products somewhere else!!!!!"
"As a first time customer I had the worst experience when trying to order 2 products. The representative was reading off of a script with an accent that made it difficult to follow her. She also gave me incorrect info on the shipping. I spoke to a supervisor who was not willing to work with me on the shipping that I was told would be free if over 45 dollars. My total was 117.00 and this company lost my purchase because of 12.99 shipping. What kind of company does that ???? I found that same products elsewhere for less and free shipping. I don’t trust this company if this is the kind of people they hire on. The reason for my review is because she managed to get ALL my credit card info and address then tells me a lie about the shipping and does not honor her mistake. POOR BUSINESS ETHICS"
"I had to return an item that was too small which cost me $16.05 Apparently, I will only be refunded the purchase price and not the shipping to get the item here or the return of it. I called and complained about it and they could have cared less. WARNING: THEY ARE THE WORSE COMPANY I HAVE EVER DEALT WITH. GET YOU PET SUPPLIES FROM PETCO AND NOT THESE JERKS. "
"TONS of spam email, with terrible offers. The product was not good either. Now I am stuck paying shipping to and from them. "
"On November 27th 2017 I ordered a collar for my dog. It is Jan 6, 2018 and no response. I have called twice and e mailed 4 times with no (as in NO) help.
I need the collar to match previous leash (and collar) purchased there and to put on therapy dog tag and rabies tag. Will never shop In The Company of Dogs Again.
Since I can't give them no stars I will state that their catalogs are cute, but worthless!"
"When you buy a dog bed & you need to return it for any reason, it is up to YOU to pay the shipping. The size of the box & weight factor into the cost & runs $65 - $108 in my case. Absolutely insane!!!! Customer service, you might as well talk to the wall. Asked to speak to a supervisor, not possible! Stay away from this company!"
"First, I paid $25 for 2 day shipping to get me an item quickly for an elderly dog who was unwell and needed it, and 'In Company Of Dogs' didn't ship it to me for FIVE weeks despite endless emails and calls saying they would. After many hours chasing them, they finally provided a refund 2 months later.
In addition, they signed me up without my knowledge and approval for their ‘VIP club’ and charged me $14.95 monthly until I came back from traveling and discovered it! When I called for a refund and to cancel it, I could not believe the rudeness of the customer service agent at their “VIP club customer care”. And in addition to being incredibly rude, she then hung up from me.
I’ve never come across such an awful company with such bad customer service and fraudulent business practices: STAY AWAY!"
"No where do they say that returns are on your dime. Unless defective you have to pay shipping on your returns. If it's a large item, you have to schlepp the item to your post office.
Last time I use this company."
"I just placed an order online, realized there was an email with a discount for 15% after I placed the order. I called customer service to ask them to adjust my bill and they told me they couldn't do it. REALLY, will never order from them again. "
"
You wrote a review for In The Company of Dogs One minute ago
1.0 star rating 11/26/2017
I ordered an item and it's been a month. No word on when it will arrive. Incredibly rude and not responsive customer service. They bounce me around from person to person and disconnect me every time I ask to speak to a supervisor. The company is a terrible sham and I am so sad that I didn't check their reviews before ordering. Save yourself the headache, DO NOT ORDER FROM THIS COMPANY."
"I placed an order via phone. Assured item was in stock. Called next day as no email confirm recieved, told item was out of stock by Philippians Customer service. Lied about my order avail and employing Non US workers "
"I will never order anything from this company. I order a dog collar Monday morning. an paid extra to have it by Wednesday as we would be traveling Thursday. they told me it would be shipped Monday . it did not arrive Wednesday. call customer support today. the lady said it was shipped today. how disappointed "
"Ordered a customized memorial headstone for a family members' dog online. Once I placed the order there was no way to customize it. It did say I would receive an email instructing me how to submit a photo to them for the stone. I decided to wait for that email so I could give them all the information for the stone. I waited a few days and no email except for one telling me my product had been shipped. WHAT?! I'm paying $140 for a blank piece of granite? I called and was told that since I didn't customize it, that they shipped as is. I explained there was no way to customize it. She said I should have called and ordered it by phone to get it customized. Of course, the FedEx tracking number provided by them only stated that the label was created. No tracking info whatsoever. So I sent an email requesting the order be cancelled immediately.
I then receive a response telling me there was a miscommunication. She said they had mailed me personalization instructions, not the stone. I responded that I wanted to cancel the order and a refund issued because I had ordered a stone from another company.
They responded that they would need the personalized instruction package returned before they would issue a refund. Again, WHAT? You haven't shipped what I ordered. Cancel the order. Issue a refund. You've got me telling you to do so numerous times in emails. I asked where they sent the personalization package. Needless to say, they didn't ship it to me, but rather to my grieving family members who live two hours away. Now I have to ask them to return the package to this company.
UNBELIEVABLE! BUYER BEWARE!
Oh, and I've already received the stone I ordered from www.4everinmyheart.com. Incredibly fast service with free shipping. Cost less and larger stone. Ordered, customized and received in less than a week.
"
"Sent a used product after waiting weeks for it, then I have called over and over for a shipping tag, they are in some sort of run for worst customer service! "