"iTrimming always has the best deals out there. I always compare prices and iTrimming has the best prices and products out there.

Thanks again,
Massimo"

"Got this phone cover for my girlfriend and she loved it, granted the shipping took a bit longer than 15 days, closer to 25 but Itrimming has always done right by me. A year or so ago I got an extra battery for my phone and it didn't want to take a charge so they sent me another one out right away. I was impressed how fast they took care of my problem.

I am about to order more items from them in about 5 minutes and I am not worried at all about the quality of what I am going to get.

Seems like Itrimming has gotten a bad rep because of a few bad experiences, something I try to remember is that they sell thousands upon thousands of things everyday, and ya just gotta expect that not everything going out is going to be right. "

"At first I was suspicious about the deal: for the first 500 customer you get get a stereo headset for only 25 cents (after a coupon code) and FREE Shipping. After reading some of the reviews on Resellerratings.com, I said to myself, what do I got to lose for only $0.25? I guess Itrimming is trying to get people onto their site with these types of promotions.

To my surprise, I received the product in a reasonable time. The product itself is better than what I expected. The sound quality on the headset is very good.

For the other reviewers complainting about not getting a shipping confirmation, I received one from Itrimming 2 days later after I placed my order. So, I guess the company is improving on that aspect.

In summary, I would definitely buy from Itrimming again.
"

"I placed my order on a Sunday and received it on the following Thursday. This is excellent service since everything went right. I can't speak to their customer service regarding dissatisfaction; but, I can say that my order status was never updated on-line...and still isn't updated even though I've received my order. I'm accustomed to getting an email when the item is shipped. I hate to admit that I rarely do these ratings unless I'm dissatisfied, and that isn't fair. I will shop itrimming again, and I may have problems, but I haven't yet...and I'm a gambler, when it comes to such a good price and free shipping."

"I've emailed their customer sedervice 3 times to resolve a problem with 2 Dell reman ink cartridges I bought that went empty in 3 days!!! Obviously they were never refilled properly and iTrimming has never responded and obviously does not care that they ripped me off for over $40.00 bucks, iTrimming I will never buy anything from you ever again."

"I wasn't much suprised to see the ratings for this seller. I had dealings with them, too. What I am suprised to see was that other people received written communication. My first order included a little set of speakers. The speakers were broken on arrival. I immediately wrote asking for assistance. After that, I wrote two or three more times, threatening bad feedback if no reply was received. A couple of days after I sent my negative feedback (which I hate having to do), I tripped over an unexpected package on my front porch. A new set of speakers, working. They are just great and I love them. iTrimming never asked for the brokens ones back and, in fact, I threw them out.

I don't doubt you exactly when you say they have poor customer service when they reply. I just have a hard time getting my mind around the fact that they have spoken to anyone at all. I'm jealous, in fact. What did you do to make them reply?

I have bought from them since then and I did attempt to retract the feedback I left. Despite the No Communication they earned, they did make the deal right for me.

Oh, and the user talking about PayPal requiring a police report??? Where did that come from? I've had no such request from PayPal on either of the two transactions I've had to dispute."

"Purchased item, and it finally arrived after over a week, then I find out they sent the wrong item. They tell me that I'm responsible for the return shipping and I have to wait another week to receive the correct item... their "customer service" department does not respond to actual inquiries, they just send canned responses."

"Avoid this seller.

First off, it took 2 1/2 weeks for them to ship it to me.

They shorted me one $3.00 wii power supply. They never answered their phone at customer service, they never replied to my numerous eBay messages about the missing item. They never replied to the PayPal dispute.

Don't put much faith in the PayPal protection, either.

First, they require you to submit a police report within 7 to 10 days. I found that the Sheriff's office can take 7 to 10 days to get that done.

Second, now that I got my police report to them in time, they want the entire order sent back to itrimming.com. Can't do that, since some of the items which actually arrived were given as Christmas gifts.

Chris Shaker
"

"I recently made a purchase for eBay Item: 160202655478 CLEAR CASE CHARGER BUNDLE FOR SPRINT LG MUZIQ LX570 570. The package came in and the chargers were fine, but the clear case was for the LG8550 (Chocolate) and not for my LX570 (MUZIQ). I've tried to email, with no response. Dispite the fact it was only $2 (+$8.95 shipping) I'm still not satisfied. If this is how you treat your customers then this will be the last time I purchase anything from you. I really do hope that you get your customer service problems straight, otherwise I doubt that you'll be in business for long."

"Nightmare, stay away. Clearly volume seller, but customer service worse than non-existent; only form letters; never reads\responds to requests\content. 2 weeks after purchase, no battery. Web Tracking says shipped DHL, (and 10 days ago, and sitting 1 hour away from me- no updates for past week), email responses from rep says, no shipped USPS, give it 3 weeks; phone contacts withheld, only email response: "Sorry! Contact us after 3 weeks, maybe *then* we'll communicate." Save your nerves and dollars. Not worth the hassles.

Their response, frankly insulting, given the amount of time\energy invested. Notice the "Expected Delivery Dates" getting longer and longer (now 15 day! Yikes). "

"ebay item # 160175814814 // i have already sent 2 emails through ebay and one personal email to them. i recieved the wrong product and all i want is the right one. after my several attempts and almost a month a half i have given up because the seller has chosen to not care about my purchace. i have left negative feedback and started a dispute. i read many forums on the seller and they say the same thing. "hope you get the right product becaue if you dont then you will never be able to get ahold of them" unfortunatly i found out about this after i baught the item. They left this bogus comment under mine to try to save face but the truth is i have tied to contact them directly and they will not respond. i have escalated the clam with ebay and paypal. apparently they care about there raiting here but not on ebay. this is the absolute worst company that i have ever dealt with on ebay. i had to re buy the item with another dealer. its very apparent that all they care about is the money and thats all."

"i've recently purchased canon battery through ebay (Order # 149685939). and it is not working for my canon S3. and emailed you regarding return, but no answer. and could not find phone # on their website. i would like to get a full refund including shipping. thanks "

"I purchased three items from Itrimming.com. Two of the items fit the Treo 650, yet their description included the Treo 755P which I own. I spent my money to send the two incorrect items back to them and they sent me the same items back after I did everything they asked. The third item (Belt holder for the Treo 755P) was okay but the clip broke after a weeks use. I have not bothered to send it back.

They do not have a phone number and only correspond via e-mail and are now wanting me to send back the wrong items again at MY COST.

Stay away from this company."

"Itrimming is a very very un professional business to deal with. they get your money and take there time to sent you your products. Here is something I ran into.. Says it was shipped DHL GLOBAL MAIL... Well Dhl Nor the USPS know anything about my package.. Itrimmin gives me a tracking number.. whats it tracking?? not my package.. says invalid tracking number. this is wat i see http://track.dhl-usa.com/TrackByNbr.asp?nav=Tracknbr The following Tracking Number(s) are not valid:
# 0320000566187183809 I dont think i will ever do business with them agian. this is my third time using them and never agian. i emailed them for the last 2 days in a row.. no replies. i call them just get recordings. WHOA SURPRISE.. Another way of poor customer service not very happy "

"Package arrived empty and iTrimming due to envelope not being sealed correctly. Company refused to help out with either a replacement order (only $12...c'mon, guys!) or even letting me know who they use for shipping so I migth be able to follow up with the local deliveryperson. I'd avoid this company."