"**BEWARE! I do not recommend iHerb. They cancelled my order because I did not give them an authorization that was sent to my bank. When I contacted the bank they told me that they couldn't provide me with it, that it is classified information for the merchant, iHerb. In short, iHerb is supposed to gain the code from the bank and they are sloppy and lazy. I talked to iHerb customer support and they told me that other customers are forced to use Apple Pay or Paypal. BEWARE!"
"When you buy from iherb's web-site I experience that the amount that you are asked to pay can go up during the check-out process. It can either be that the price for an item is suddenly higher than on the web-site or the total amount augment without any reason.
If you fulfill your purchase thinking that iherb will issue a refund you will be disappointed.
The reply to my first e-mail was that eherb charges different prices depending on where you live.
The reply to my second e-mail was that I had received a Black Friday discount.
To my third e-mail there was no reply."
"I have been using the store for 3 years, I order it about once a month. I always take products that I use constantly and try something new. Products are always well packaged and healthy. I will use it further!"
" Iherb has a great selection of products at a reasonable price. They also ship out the order right away which is really nice."
"My recent experience with iherb was excellent. I have ordered from iherb many times
over the last few years and have never had a problem. I have been able to find every thing
that I need. The prices and discounts are well below any place that I can buy locally. Orders
are shipped in a very timely manner. I recommend iherb highly."
"Fast shipping, everything carefully packed. Quality products.
"
"Horrible wouldn't begin to describe the nightmare experience I've had with iHerb on my last order. My credit card company shows and has confirmed that iHerb charged me nearly $300 for an order they never shipped. I sent them multiple emails including a screen shot of the charge on my account and they still say I wasn't charged. I don't think they even checked. They blamed a "technical issue" for never shipping the order and cancelled the order rather than upgrade the shipping to get it to me sooner which still would have been a week late. This is continuing to take time almost every day to try and get this fraudulent charge they've been notified of and sent proof of removed from my credit card account. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Unbelievably bad business and one of the worst experiences with an online merchant ever. What makes this even worse is that this was a domestic order to Colorado and I'm a long term customer that consistently places expensive orders. I would give them negative stars if the review site allowed. Don't risk your time and money ordering from iHerb when there are so many other options available."
"iherb doesn't let you know when they don't have loyalty credit anymore. i bought a big order, and of course they don't honor the discount. they should tell us when they plan to do this, they have our emails and can inform us. this has happened a couple of times now. when i tried to write on the website about this problem it said it didn't recognize my web id...hmmm they seem to know me when i order. getting tired of this bait n switch with iherb. it's too bad because otherwise they do ok. sad, but i will be looking for a company i can trust.."
"My experience with the products they sell is perfect, BUT experience with HIW THEY DEAL WITH CLIENTS is THE WORST, I recently face!! After I made my first order and got a box, I realized that one of the items, I had ordered and paid is missing in a box, I contacted the company, I got stupid apologizing in a style "bla bla bla" no any explanation why that happened. They offered mi refund of money. I accepted. The mistake could happen, OK.
I ordered the same item again, and add other items, not to pay the shipping just for 1 thing. I got the box. All items were inside it, except the main one, the one that was the reason for all that order!! I contact the company again. Again the same stupid apologizing without explanation. I had a feeling that I'm typing with a robot! Last time when I had the item missing in my box, I have got the same answer, like that time! I didn't get any answer to my special questions! My anger grew after they send me the approval of a money refund where they count $32.00-$2.00=$28.80!!! What is that mathematics? Do they really think that all are nuts? For my question about that,I had no reply at all. I was trying to contact clients support several times, with no answer.
I don't consider that as a mistake anymore, but as insolent and inappropriate dealing with the client! That was my first experience with your company, and sure it is the last one!
"
"A WARNING from a person who ordered from iHerb. If you want to receive your order, shop somewhere else. If you don't want to loose money, stay away from iHerb. I read plenty of reviews prior to leaving my own, and I must say I was not surprised to see so many people with similar terrible experience. iHerb lies about the prices, doesn't ship out orders on time and indeed have the worst customer support services I've ever come across. My only advice to those who already placed an order is contact your bank and request a chargeback. Because iHerb won't handle your problem professionally."
"I had to pay 14 pounds import duty on top of the cost of my item. They are not transparent about this fact and I feel cheated. Don t buy from them if you are outside America"
"Promo code discount AFE8048 . Highly recommend, I order from iherb for a while and never have problem. Always I have paid in advance delivery duties+ taxes to Uk. Always cheaper.
By yodel takes about week , by Dhl about 2-3 days yo Uk. Dhl little bit cost more but faster...Highly recommend. "
"I ordered supplements unfortunately they shipped to a wrong address that I had on file and not the one provided by Paypal. Unfortunately they refused to reship my order. After speaking to maybe 5 or 6 customer care reps they said they don’t care about my business and to contact Paypal. Horrible "
"I have shipped an order to Canada and all went well, I even got the order earlier.I was afraid at somepoint cause of all the bad reviews.but for me it is 5 stars."
"I don’t usually write reviews but this time I decided to make an exception.
At the beginning I meant to cancel my order because I read all the negative reviews, but after reading the positive I decided to give them a chance.
And… man! Am glad I did!
Ordered 5 Teeccino bags of “coffee”.
Got exactly what I ordered, no mistakes, well packed and on top of it ordered those on the 10th and received them 1 day later!
Additionally, I had a question, just clicked on the “Chat” button and the reaction was quick, knowledgable, polite and professional!
I know it sounds like I work there, but I don’t :-)))))
I just like seeing justice being done. What’s fair is fair."