"Have used Honda Parts on several occasions. Easy to use site with genuine Honda parts at value for money prices. Speedy and efficient service."
"CRAZY RESTOCKING FEES AND EXTREMELY SHORT RETURN WINDOW THIS PLACE IS TERRIBLE. THE RESTOCKING FEE IS MAYBE UNDERSTANDABLE BUT THEY SHOULD HAVE AT LEAST 30 DAYS FOR RETURNS ANY REPUTABLE BUSINESS WOULD HONOR 30 DAYS MINIMUM "
"2 weeks to get parts that were supposed to be in stock. Multiple calls to customer service with no help"
“We are sorry to hear about the frustrating experience you had with our service. We apologize for the delays in shipping and the lack of assistance from our customer service team. Your feedback is valuable to us, and we will work to improve in these areas to ensure a better experience for our customers in the future. Thank you for bringing this to our attention.”
"Easy to order parts on line and came shipped secure and on time!"
"A more flexible and customer-friendly return policy would not only enhance customer satisfaction but also contribute to the overall positive reputation of your company. By mistake, I ordered the incorrect part. Because I opened the box, you will not accept my return. When I say box, I am referring to the outer box that it was shipped in. The part and the packaging that it was shipped in is completely fine. That is completely ridiculous. I will not use the company again. "
"My experience with y'all is/was very good!!! Looking for a rim for my son's car was very easy with y'all. I'll most likely be back again for more parts for his car."
"1st time and won't be last time ordering from you guys. Parts are down to the essence of what I need OEM.I LIKE the description details that show everything that goes wit a part,accessories etc thanks"
"Fitting love it specially head rest "
"Quick shipping, item was as described, had a good experience this time. "
"Even with my vin# and ordering off their schematic they sent the wrong part, so I went to my dealer. Now after three weeks, multiple emails and photographic proof they won’t issue a RMA. What a clip joint. Do not purchase anything from Honda Parts Now."
"As always reliable source of original, great price OEM parts.Excellent variety of available parts. Super fast shipping."
"This site is merely a middle man. A reputable dealer would not be sending parts packed up in a USPS box, with a return policy that is non-existent. "
"Order a part was told its will fits your car. Then they make you sign something so if the part doesn't work your out of your money, they will not take it back or exchange it for the right part. Costumer service say sell it on your own to get your money back even if you don't know what it fits. So please take your money some place else. Don't get Stuck like me."
“Thank you for the customer's feedback.Customer accepted the return policy when he/she placed the order on 03/04/2024. The merchandise was delivered by Fedex on 03/15/2024 . Customer submitted an RMA Request on 03/18/2024 claiming he received wrong part. A photo request was sent to customer on 03/19/2024 to provide photos of the items and package so we can further assist with RMA. According to the provided photos, customer received the correct merchandise that he ordered from our website. Before the package was shipped, we emailed customer on 03/05/2024 that the part on his order is controlled part and it was non-returnable. Please refer to our return policy for more details:https://www.hondapartsnow.com/service/honda-help_center-returns_refunds-return_policy.html.Customer accepted it on 03/09/2024 and then the order was approved successfully. Since the merchandise is correct and not eligible to return per our return policy, we denied the RMA request on 03/20/2024. At this time, the customer still has the merchandise.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"For OEM parts I wouldn’t order from any other website than hondapartsnow. Legit website and I thought it was a scam til I checked out the forums on s2ki. Great service to us Honda enthusiasts :)"
"My purchase (roof rack) came but missing one part. Hondapartsnow.com declined to send me the right part (I was outside of the 15day policy). Very unsatisfied. I would recommend finding another source for parts."
“Thank you for the customer's feedback.In the top right corner of our website, customers can contact us via 'Live Chat' or by phone. Additionally, clicking on the 'Help Center' link in the top right corner provides instructions on how to use our website, along with relevant FAQs and policies.You can click the link below for more details.https://www.hondapartsnow.com/service/nissan-help_center.html And after placing an order, customer will also receive an email notifying them of the RMA policy guidelines.Based on our backend record,customer's order was delivery on 02/07/2024. And customer contacted us on 03/18/2024 for missing items.As stated in our return policy, an RMA request for missing items must be submitted within 30 days from the delivery date of the customer's order. Unfortunately, it is beyond that timeframe and we cannot move forward with this RMA request.Please feel free to reach out to us at any time.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”
"Bought the wrong floor mats for my Honda. When they finally arrived, of course I opened package and tried to install in my car. They did not fit. Tried to return but was declined because package was opened!! How can I see if they fit without opening package? So now I am stuck with mats that don’t fit. Shop somewhere else. Terrible customer service and return policies "
A rep from HondaPartsNow.com, OrderSupport, has responded:
“Dear customer, we apologize for the inconvenience you have experienced. As stated in our return policy, an RMA request for No longer needs must be submitted within (15 days) of the delivery date of your order. Information pertaining to the Return Policy can be found at https://www.hondapartsnow.com/service/honda-parts-rma.html”