"I sent this 3080 card that bought from newegg in for repair because it died after a month (no video).
They sent the same one back to me. It appeared to be unopened with no explanation. I don't exist anymore
They cant be reached by phone or email"
"They sent me 4 monitors with insects inside, possible nests.
Not to mention these monitors also had stains inside of the monitor, overheating, OSD menu opening itself rapidly, monitor OSD menu button breaking off, monitor making my whole computer screen freeze, flashing I mean the list goes on...
I called their support line for 2 hours, nobody picked up. The automated message told me to leave a voice message and I'll stay in my que. I left 3 voice messages and it has been 3 months, they never called back.
You are saying for 3 months I've been in que and I'm still not first in the line yet? "Sure"
Then I create a support ticket, they completely ignore all my complaints, say that the monitors are not even from them, lying although later saying it's actually theirs.
They just ignored my complaints, delayed response time and just randomly closed the ticket.
They take 0 responsibility for in which conditions they send out their products, their customer support is 0/10 both over phone and support tickets.
The company claims they are the best yet they are the worst at "Everything".
What they are doing should be against the Law but hey, as long as a company nets in a lot of money, rep for other countries, they wont do a single thing. Money is money.
Oh btw, they are also refusing to send me the warranty papers. This is totally legal alright! SO LEGAL.
Go Taiwan, go US. Thank you for monitoring these companies, thank you for ignoring all my complaints I've sent to you about this."
"Horrible Customer Service
I sent out my graphic card to fix the defect port. The track number shows it was received on the third tries because there wasn't anyone on the receiving end. After two weeks when I didn't see any activities in RMA account, I contacted them regarding my status. A couple of days later, the replied, "Product received and repairing". 10 days later, they updated the RMA that "no issues were found". I expected them to return my card afterword. Another week went by without any updates, so I contacted them to return my card. A couple of days later they replied, "We will ship it next week and will notify you via email with tracking number". Next week went by and I contacted them again. A couple of days later, they replied, we are short of manpower, but will ship it soon. Two days later, they updated the RMA that "Product was shipped". I did not receive any email or tracking number. Five days went by and I expected to get my card by now. Instead, I received any email with tracking number, stating we just shipped the product, thanks for your patience". They use the Pandemic as an excuse, but most of the horrible reviews are pre-pandemic. This is the MOST RIDICULOUS customer service I've ever encountered in my life. I will never purchase anything from Gigabyte, again."
"I bought a new motherboard from canada computers on 11/04/2020 and the night of 1/25/2021 the pc just stopped working, i checked everything and found out its the motherboard. I have created a RMA, ticket and the status is still the same, i been on hold since 4pm and right now its 7:12pm and nothing still, i just can not get in hold of anyone for the warranty.
DO NOT BUY GIGABYTE BECAUSE THERE IS NO WARRANTY . I never had this much of a problem with asus when i had to send in my video card years ago."
"Worst support and product I have come across. Their support team completely deny resolving the issues. Their higher management email is not easy to find to report about the support team's behavior. If you post anything on social media Gigabyte does not care. In simple language, they don't care about you once they have your money. They took 2 months to respond and they are arrogant. Nothing is completely fixed and now they are denying helping with arrogance. Buy anything other than Gigabyte my recommendation."
"Bought a brand new 2080TI Xtreme, The RGB was broken out of the box, I called gigabyte, they said i could return to the store but the box store i bought from didn't have a replacement. So not knowing how bad their RMA process is at the time, and since the card was BRAND NEW. I opted to do the RMA, they voided it by saying the card was "bent". Which i have no doubt of, but bent out of the box. They knew that. Horrible company. triple F rating from the BBB for a reason. "
"I ordered an AORUS 15-X9-RT4AD notebook from the gigabyte online story and paid extra for overnight shipping. I was in a bit of a time crunch to get a new project started and needed to get moving on it. With my daughter starting online classes due to COVID-19, the plan was to give her my current laptop and I would be able to continue working on the new one.
Fast forward 4 days and and I receive an email that the item is out of stock and I will be refunded. Even though the item still shows in stock on the site. I even reached back out to see which ones they do have in stock and have not received any concrete info back. I called and sent out messages through their messaging system.
At this point I just want to get my refund, but I was unable to get even a time frame on that. I am ready to take my business elsewhere. Gigabyte may have a decent product the service and this experience have turned me off the company moving forward. "
"Their customer service is horrible. A $1200 Video card should last more than 52 days. I call customer service to get it replaced. Then I have to pay to send their faulty card back to them? They sell you a lemon and then you have to pay for it. After waiting over a week with no video card. Please avoid this company and save yourself the headache. After 52 days the card got the "Space invaders" pixelation and crashed and failed. You pay a lot of money for a brick.... Go to home depot and get a brick there. Don't buy $1200 Bricks from gigabyte. Worst experience in 18 years of my time with building and using PC. Never buy gigabyte again. "
"Purchase a Gigabyte Aero 15x laptop and within a couple of months use, some of the keys in the keyboard started to come lose and in fact broke off. Contacted Gigabyte closest to my location which was Peru and they actually went out of their way to resolve this problem. They contacted RMA in Argentina and ordered a replacement keyboard for me. I travelled to Argentina and they had the new keyboard installed and tested within 2hrs. I was able to catch a boat back to Uruguay that same day. Needless to say that there was good communication as I told them my time of arrival and they were waiting for me with a clean workstation to work on my laptop right away. I was scared that my new machine would suffer some scratches but absolutely nothing. Both RMA PERU & ARGENTINA were amazing and true professionals. My keyboard is 100% working perfectly."
"Not only their products do not last (fried 2 video cards in 4 years), but their customer support is rude AF. I am not recommending them anymore and not buying their products again."
"They lost my laptop and refuse to pay for it.
I purchased an x7v7 close to when it first came out. I was only able to use it for a couple months before it broke and I had to get in contact with the vendor I purchased it from because it wouldn't POST. After a while, they recommended sending it to Gigabyte since it was under warranty.
I received 3 different RMA numbers for the issue and at various points in the process have been told that they are wrong. Gigabyte ended up notifying me that it was the wifi card that was the issue and wanted 50$ to fix it. A little odd that you pay for something under warranty.
The best part however is I never received a notice or a tracking number when they shipped it back. Instead of shipping it back to my house, they shipped it to the other side of the country and they said they were unable to get it back. They refused to pay for it and instead are dragging their feet to find a replacement.
I sent the laptop in at the beginning of September. I found out they lost the laptop beginning of November. It's not half way through December and I still don't have an answer from them.
Their customer service is the worse I've ever seen. I will never buy a product from them ever again."
"I purchased a RTX 2070 GPU from Gigabyte around Christmas time 2018. Around 4-5 months later the GPU starts completely freezing my PC and causing me to force shutdown. After many restarts of my computer I started experiencing artifacting, and made using my computer downright impossible, even when I wasn't using GPU heavy processes. After I got my PC to the store we bought the GPU from they said it was malfunctioning and that I'd have to take it back to Gigabyte. Now their website is horrid, they hide options for returning products, they have no email or way to call someone. I finally was able to get the card packaged and sent to where-ever they are stationed at. That was in May, four months later and I'm still waiting for my money back, or a new graphics card. Don't waste your money at this pathetic, money hungry company. They couldn't care less about their customers. "
"BUYER BEWARE!!!Gigabyte repair service and customer service is horrible!!
Will never buy a product from them again! Had my laptop for under 90 days when the left hinge broke. I called and explained and was told that it was still covered under warranty. However once I paid to have it shipped to them they said they will not cover the repairs - "We’re sorry, but physical damage is not covered under warranty.
The hinge and cover are physically damage and needs to be replace." I had to pay $165 for a hinge to be replaced the computer had no damage other then the broken hinge.DO NOT BUY A AORUS (GIGABYTE) COMPUTER !"
"I feel bad for the people that have given reviews before me and even worse that they seem to have gone through the same thing I have. I should have known something was up when it took five extra days for UPS ground shipping to reach their company. Upon getting the RMA approved, I packaged it up the next day and, in spite of having to pay $14, sent it on its merry way. Seeing as this is my main computer, I of course was going to track its progress. I put the thing together; I wanted to make sure it would be up and running in a reasonable amount of time.
Right around there was where things started to go askew. As I mentioned, I was confused as to why it was taking so long to reach them as ground shipping takes 2-4 business days unless there's some weird act of God preventing them from doing so. I tracked the package via UPS, becoming even more confused when someone signed for it, but it was still saying the motherboard wasn't there. I figured it was going to take a little since it's a computer part. It takes time to diagnose it, fix it, etc.
On the 20th, nearly two weeks after receiving the motherboard, I guess the company decided to actually do something. It took them about three days, and I figured, once again, it's a computer part. These things take time. Then somehow, it took three more days to get the thing to the point where it was even shipped, and this after speaking to the customer service (Andy Smith. Seriously?) who told me that it would be sent out the day that it had been fixed.
I noticed on the ticket that it said conflicting actions had been taken. One said minor repair, and the other, no issue found. When I asked which one it was, customer service did the equivalent of a mental shrug and started repeating, "Oh, there were no issues." I asked why there was conflicting information in the first place and he mumbled something about the system being weird or things not being entered correctly etc.; basically, everything but an actual answer.
I proceed to ask if there wasn't an issue, then why did it take so long to send back? Why did it take so long to be taken care of if there was nothing wrong with it? Again I received a vague, mumbling answer and, frustrated, I bid "Andy" good day and hung up. Skip forward a couple of days. I notice the item STILL hasn't been sent out in spite of the fact that I had been told it would be sent out on the day I had called to get an ETA.
At this point, I didn't want to deal with the customer service via phone and wrote them an email. And, surprise surprise, guess who it was that answered? Yes, our friend "Andy". He asked for the Reference number, which I immediately wrote back along with the RMA number. I never received an answer. On anything, really. I checked my progress and it had (finally) been sent out, but still no reply from "customer service" with an ETA.
I was resigned to the fact that it would (hopefully) take 2-4 days as it was going via (once again) UPS ground shipping. Except, imagine my (lack of) surprise when I didn't receive a tracking number.
If there was anything I learned from this, it's simpler to just replace the darned thing as opposed to going through a seemingly inept "customer service". "
"Where to start. Let me start by rephrasing the review I am going to post below in a short, but polite manner.
This is the worst company I ever did business with! They don't reply to support tickets (over 9 days of waiting) and when they finally do answer back, they just send you some standard message which is totally useless and the least bit helpful. Gigabyte only responds when you start posting negative reviews on website like Newegg and such.
Anyways, that was the short version, below is my full review on Gigabyte.
I ordered 2x Gigabyte GTX 970 G1 Gaming cards a few months back. One of the two cards arrived DOA, something which I never experienced this before, however it can happen ofcourse. Got this replaced quickly luckily.
As of late I noticed stuttering and other problems when running several AAA-rated games at 2560x1440 with texture packs. By now everyone has read the problems with the GTX 970 line, which Nvidia advertised falsely under fake specifications.
For example;
1) the GTX 970 is not a real 4 GB VRAM card. It has 3.5 GB VRAM and 0.5 GB differently accessed (= slower) VRAM. To be more detailed 3.5 GB VRAM @ 196 GB/s (or a bit higher), the remaining 0.5 GB VRAM @ 28 GB/s!
2) the GTX 970 was advertised to have 64 ROPs (also Gigabyte advertised this), but in real-life it only has 56 ROPs.
3) also the card was advertised with having 2 MB of L2 Cache, however (again) this was a fake specifcation. It only has 1.75 MB L2 Cache.
After reading many, many negative stories on the internet and on various forums, including Nvidia's forum, I decided to create a support ticket at Gigabyte by using their "esupport" site. To see what they had to say about it and if they could offer a workable solution or that I should/could return the cards in general. I don't want to own cards which are using faked specifications. Nobody should!
After waiting for over a week and hearing ABSOLUTELY nothing, I decided to create multiple support tickets. However these are also completely ignored. It's like they don't have anyone monitoring it at all. Shameless.
After getting tired by the lack of support I decided to collect all emailaddresses I could find for Gigabyte and start emailing them ALL.
And guess what; they don't like that, so they finally respond. Now they want me to fill in a RMA form, so they can repair the cards? Seriously...?!
How are you going to repair a videocard which doesn't have the original advertised and therefor purchased ROPs, L2 Cache and VRAM? Are Gigabyte just gonna solder them on?!
I already had a bad experience in the past with Gigabyte motherboard and swore back then never to buy Gigabyte products again, BUT since this was several years ago and videocards are something completely different, I decided to give them a new try....
...right now, I wished I never had. It's seems a bad company who don't offer any support at all to their paying customers. They rather keep your money and let you solve your own problems instead of actually helping.
You only get "support" when you start email them on all their emailadresses. Nice. Very modern way of communicating to your customers, I must say.... NOT!
Well unlike other people, or in this case; customers. I am not going to let this pass. As you can read in this review. I am fed up with companies, like Gigabyte in this case, to take customers for a bunch of fools (no offence meant people).
Other thoughts: I would advice anyone to stay clear from Gigabyte completely, unlike you like terrible support and being treated like a fool.
I have dealt in the passed with other companies, both bigger and smaller, but Gigabyte is by far the worsed of them all with which I concluded business.
I really don't understand why people consider Gigabyte to be a good company at all. And after doing more research, for example looking around on Glass Door, I now understand why their support and customer relations are really lacking. They don't get offered promotions, employees are underpaid and have to work inhuman hours. So, no wonder... Who would actually do something for their customers at all?
So, my advice is; stay away from Gigabyte. It doesn't matter what you are looking for, just make sure it doesn't carry the Gigabyte logo on it. There are far better and more reliable companies out there, who actually do value their customers, unlike Gigabyte.
I am pretty sure that you will thank me for this valuable advice, sooner or later...
Godspeed..."