"filed RMA for 2 weeks, no single reply.
sent 2 emails to customer service for 1 week, no single reply

Ridiculous customer service"

"GIGABYTE MOTHER BOARDS!!

INSTALLED A GIGABYTE MOTHER BOARD 880GA-UD3H ,AMD 880G STATA ON JANUARY 12, 2011. THE BOARD WAS ALITTLE CONFUSED TOOK FOREVER TO TRY TO INSTALL O/S SYSTEM, THEN IT COULDN'T FIND THE HARD DRIVE. NOW IT SAID ON THE BOX WINDOWS 7 SUPPORT? REALLY! AFTER READING THE MANUAL IT MENTIONED IT WAS INTENDED FOR WINDOWS XP AND VISTA. NEED TO LOAD DRIVERS EXTRA DRIVERS TO LOAD " WINDOWS 7". IF YOUR GOING TO PUSH A NON WINDOWS 7 BOARD AND PRINT WINDOWS 7 SUPPORT ON THE BOX, ATLEAST YOU COULD DO IS SUPPLY AN EXTRA CD WITH DRIVERS, HERE'S AN IDEA FLASH THE BIOS BEFORE YOU PUSH IT ON THE PUBLIC. THIS COMES PRETTY CLOSE TO FALSE ADVERTISEMENT!!! BUT WHAT THE HECK. WHAT DOES THE AMERICAN PUBLIC KNOW THEY SEE WINDOWS 7 SUPPORT AND GUESS WHAT WE ASSUME IT'S A W 7 BOARD. THOSE STUPIID AMERICANS THEY BUY ANYTHING. THOSE THOUGHTS WERE NOT RUNNING THROUGH YOUR MINDS NOW WERE THEY !! ANY WAY SENT IT BACK TO VENDOR AND REPLACE IT. PURCHASED THE GA890GX STATA AMD MOTHER BOARD NEXT. THE INSTALL WENT GOOD. FOUND MY HARD DRIVE, AND LOADED WINDOWS 7 PRETTY IMPRESSIVE. DID I MENTION IT HAD A SHORT TO GROUND!! AND TOOK OUT 2 HARD DRIVES, ONE CPU, ALL CASE FANS, VIDEO CARD GPU, 4 OPTICAL DRIVES MEMORY COOLING FANS NICE GOING GIGABYTE. CALLED YOUR SUPPORT AND WAS TOLD TO PUT THE BOARD BACK IN AND DON'T CONNECT ANYTHING. OK SO I DID THAT AND STILL GOT A SEVERE BURNING SMELL WHICH ACTUALLY CLEARED MY SINUSES. I WOUNDER WHAT BURNING CHEMICAL ODER DOES TO ONES LUNGS!!!!

"

"Bought a gigabyte ex38-ds4 motherboard from newegg.com. First off the motherboard went bad within 2 months and had to shut my business down for 2 weeks for gigabyte to RMA this product, Next 2 months later it happens again. Now im on my 3rd one and its acting up and gigabyte refuses to do anything but have me shut my business down and send this motherboard to them to check, JASON at Gigabyte RMA service said they have no replacement board in stock and they have to get the motherboard and check it out before they can do anything. This is tooo excessive of motherboards being bad for them not to make it right. Ill never buy gigabyte again and if your smart you wont either. Their Support it horrable.

Carl
"

"Complaint Description: Purchased GV-NX76T256D-RH video card from NewEgg.com on 2-25-2007. Submitted rebate documentation 03-02-2007. Contacted Gigabyte Technologies via email about status of rebate on 6-21-2007. ****@**** replied that check # 2227 had been mailed to me.

As of this date, I have not received that check. I contacted her by phone, ***-***-**** Ext. 108, and told her this. She said I would have to wait a few months. I contacted her on 9-4-07 and she said they couldn't be responsible for the mail. I protested and she asked to send a copy of my documentation, which I did via email. I've yet to receive a reply to that.

Issue was turned over to Los Angeles BBB on 9-20-2007, and nothing has been accomplished by them. Recieved following reply on October 31, 2007, from ****@****:

We are sorry to inform that Gigabyte do not responsible for any mail lost and do not accept resubmission which we stated very clearly on the terms and conditions of rebate."

"WORST SERVICE EVER

***UPDATE*** As of today (2/1/2005) I have not received a replacement board YET. I purchased A NEW MOTHERBOARD - MSI nForce4 Ultra (which ROCKS, by the way). Don't waste your money on any product hawked by these idiots. In my opinion, they are no better than criminals -- they take your money and leave you with NOTHING.

I have always read the reviews (Tom's HW, AnandTech) and they have always been pretty positive.

I recently purchased a GA-K8NF-9 nForce4 Socket 939 mobo as a Christmas present for myself. What an unstable, nightmarish piece o' crap this turned out to be. First, the on-line vendor REFUSED to give me a replacement/refund - read the fine print, kids. :(

If I'd have seen this disclaimer, the bells would have gone off and I would have run away, screaming.

Now, for the last 3 weeks of my life, I have been in some pseudo-limbo e-mail-like discussion with what I will laughingly refer to as "technical support".

I troubleshoot: I swap out my Crucial RAM with Patriot RAM (which, according to the website is compatible with Gigabyte mobos), trying 1, 2 and 4 sticks. I swap the ATI X800 XT vid card for an nVidia 6600. I swap PSUs. It still locks up when running 3D apps,

I e-mail Gigabyte and explain to them the symptoms. I explain to them what I have done in my troubleshooting steps. I explain to them the step-by-step methodology to recreate the failure.

Several days later, I get a response - in broken English - that I should try swapping out the RAM to a different brand and try it with 1 stick.

Ooooookaaaaay . . . =/

I can see where this is going. They insist I buy a different set of RAM. I refuse, because I've already checked that and I don't want to spend another $250, thankyouverymuch.

Finally - just last week - they relent and give me the super-secret RMA e-mail address. I send in a query to them about my mobo and they send me 2 forms I must fill out - 90% if the info required is THE SAME ON BOTH FORMS!!!!

But these are just forms to REQUEST an RMA. Yeaaaayyy! I have been granted special dispensation to REQUEST an RMA!!!.

This was last week (1/3/05).

I have received nothing yet. Par for the course, so far."

"Bundled board software (Easy Tune) worthless and doesn't even work with this board according to Gigabyte tech support. Frequent crashes despite default settings. Documentation does not fully explain all BIOS options. Very poor support. I bought this overly priced board on claims of superior performance et al but NOT there. Works but that is about all I can say."

"I have used Gigabyte motherboards for some time and have enjoyed the ease of installation. I haven't had a complaint until I tried to have Gigabyte honor a warranty on a defective motherboard. Then the nightmare began. It began in late September when I had to deal directly with Gigabyte and their warehouse in City of Industry, CA. I sent an email requesting an RMA which came back several days later. I sent the motherboard to them UPS 2nd day @ a cost of $15 as they were on the West Coast and I was on the East Coast and needed the board kind of ASAP. Two weeks went by with no response. Finally I called and spoke with David Liu (Lo whatever...selection #4 RMA)sp? and was told my motherboard had come in on a day he wasn't there and had been overlooked and that he would get one out the next day to me. I called him the next day to get a tracking number from him and he said the board had gone out and gave me the tracking number. He also said that his "engineers" had tested the board for 24 hours and found nothing wrong with it but that he had sent me a new board anyway. Friday UPS brought my "new" board. I opened the box and found the exact same board I had sent them with another serial number affixed to it. (SN are simple stick on labels that peel off very easily). I knew it was the same board as the failure that had occurred was a chip that cracked and the solder under it had partially melted. There was no doubt it was the exact same board. I called and spoke with Tony Chen (who is supposed to be over this warehouse) he hemmed and hawed and asked me the board numbers and I explained fully what had happened and that I felt deceived. He checked the SN of the board I had and said it wasn't even in his system. He said he would check into it and get back with me Monday. This is the following Friday. I heard nothing from Gigabyte about their lying and deceptive employee or from Tony Chen who assured me he would straighten it out. I called again and spoke with Charles at ext.102 who had assured ne earlier in the week when I tried to call (and spent 45 minutes explaining the whole thing again) that he would pass the matter on to the appropriate channels. Today I called again and Tony Chen tells me that if I give him my credit card number he would send me another motherboard and credit me when he received the one I was holding. OR he would have the board picked up and send UPS Ground back to CA and then when he received the board and processed the RMA he would ship it back (UPS Ground). This would mean another two weeks before I got a working motherboard (seven weeks total). What a crock, this company is irresponsible, dishonest, and a group of crooks. Their employees (even upper management) will lie to you and cheat you and then act like you are the one who can't be trusted. Buyer Beware if you should ever have to have Gigabyte honor their warranty. You will get screwed!! They are not honorable people."