"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"Well, it was easy and fast. Thanks"
"Part came very quickly and was well packaged."
"PART WAS EASY TO FIND AND TO ORDER
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"Ther title tells it all. I'm still waiting."
"Replacement part for our stove , fit like a glove and works !"
"Great prices and fast shipping. They had the exact parts I needed."
"Need to work on mobile phone website."
"Parts were shipped promptly and correctly. Great Experince"
"I googled the part number and it took me to the page of the one I ordered. Picture looked like a match. I probably didn't double check the part number. Sure enough, too big, doesn't fit. I went back to web page to return the part/look for correct one. Submitted info and haven't heard anything back for 3 days now"
"Needed these knobs; they do seem to break quite often. Ordered 4 for future convenience "
"Website user friendly. Sent a part to be refurbished, and it was returned with a notice that the part was not repairable. I sent an email to Customer Service informing them that I had not received an email about the part being sent back, and that I had not been reimbursed. The issue was resolved within 70 minutes, as my account was credited and I received an email apologizing for the error. I would definitely use this trusted site, if needed, in the future."
"the part was easy to find, cross referenced to a part upgrade so hopefully it lasts longer than the OEM"
"Right the first time and arrived earlier than expected. "
"I had a broken shelf in my Kenmore refrigerator that needed to be replaced, I was able to find a part on this site that would fit. I ordered it and received it promptly. Thanks for the quick service!"
"I order two replacement knobs for my Maytag / Whirlpool gas stove. Parts arrived promptly and fit my stove as expected."
A rep from Genuine Appliance Parts, Genparts, has responded:
“Hi John! Fact is, you correctly included your range model number when you placed your order via PAYPAL, and we correctly determined that the knobs you ordered will not fit. (The website listing also clearly does NOT show your model as even being close to fitting, and the ones that do are obsolete.
We then reversed the payment back to your Paypal account, and also sent you a notice of order cancelation including the reason. It appears that you may be having issues with your email blocking or spam blocking, because you clearly didn't get our emails, nor the email that Paypal sent you. Please check your spam, and also your Paypal balance, and it should show that the refund posted on June 15th. Hope you will see the email from Reseller Ratings that contains this reply. Thanks and have a great 4th!”