"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"Easy to search, found what I needed and easy checkout"
"It was very easy to find the part I needed."
"Simple and precise ordering, very easy to do, Thanks"
"Easy to order on web site and was delivered correctly and fast. Thanks!"
"searched for a range door part and Genuine Appliance Parts had it in stock and at the best price "
"I received the part in very bad condition. The part was not packaged correctly. The very next day after the delivery, I send an email requesting a non-damaged replacement part. A replacement for the damaged part was suppose to have been sent, but it has been 11 days and nothing has been delivered. I have not even received a tracking notice."
"I ordered a new baking element from the company. When I received my package, my new part was bent from shipping. There was no “fragile” marker on box. No extra insulation in box. I emailed the company pictures right away with my concerns and have never been contacted back. "
"parts were delivered timely. The timer they sent keeps running and the dryer does not shut off, I contacted them 3 times and they never respond. I'll have to take it up with my credit card company."
"Easy to find the right part. Thank you."
"Good prices and it shipped the same day. However, I opted for and paid extra $20+ for FedEx fast shipping. The part arrived via UPS Ground! Vendor owes me a shipping refund but doesn't read or reply to emails, and no one ever answers the phone. Mildly RIPPED OFF, but I got my part. We"
"I ordered a replacement freezer door gasket for my Gladiator fridge and was sent the wrong part. I fiddled with the new part for about 3 hours and determined the ridges were incompatable with the design of the door panel. I applied silicone glue to bypass the ridge issue but this was not effective and let air into the freezer compartment causing the compressor to run continuously and ice to form.
I eventually ordered a new freezer door adding cost to what should have been a straight forward repair. After considerable time and frustration I returned the faulty gasket and asked for a credit. I never heard back from Genuine Applianve Parts and later read they do not issue credit for damaged returns (it had glue on the outer surface). I did not appreciate being ghosted and will never do business with them again. "
"Genuine GE product as advertised. For less money than GE wanted. Very satisfied with my purchase. Bought two stove top elements. Only needed one and keeping the other as a backup. seems to be working great. Was red hot after 30 seconds.
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"Customer service is not available and despite leaving information for a call back as directed by message, message is NEVER RETURNED. I've called numerous times and left messages with each to no avail "
"The part was just what we needed."
"Website is easy to navigate and parts have full and accurate descriptions. "
A rep from Genuine Appliance Parts, Genparts, has responded:
“FOLLOWUP: I found your order, and it appears it is for a wire rack? Whatever the issue is, I have refunded the payment IN FULL. I am so sorry!”