"I ordered a T shirt from Fruugo and never received it, its been months... There's no real way to contact them as you only receive automated responses. Asked for a refund with no reply. I am afraid i have been scammed and they don't actually exist. R300 down the drain."
"Did not deliver item as promised. It was a gift for father’s day and I’m still waiting for them to “process” my order even though they’ve already taken my money. They are unresponsive and difficult to contact. I will not use this company ever again. "
"Ordered soccer boots off this site and was very pleased with the service and how quick the products came. Even though the first boots we ordered turned out to be not in stock the money was refunded promptly. The next boots were ordered on Thursday morning and we received them the next Monday, so 4 days. And we are very pleased with the products."
"i ordered in may 2019 and my item was suppose to arrive on june 5th, however it is yet to be received.
their contact centre number is not rechable, they do not reply to emails and facebook messenger, i feel they stole my money and hence i do not recommend anyone to buy from Fruugo.
my order ID is: 10867516"
"Don’t even think about ordering from this website , they steal people’s money , i ordered a t-shirt for my kid 3 months ago and i haven’t received my order till now, i sent them an email but i didn’t get a reply . Thank god i didn’t order a lot of stuff "
"at place order .watch I was trying to cancel my order they dont let me i never got my watch or my money back is **** scams "
"Arrived 3.5 weeks after ordered. Making out like they are a NZ company when they are not. Disgusting@ Broken and unusable. I would never use this site again and will find as many places as possible to let people know how CRAP THEY ARE!"
"I PURCHASED AN ITEM. ARRIVED A MONTH AFTER PURCHASED. I WANTED TO RETURN. THEY SAID TIME HAD PASSED. I FINALLY GOT THEM TO AGREE FOR ME TO SEND BACK AT MY COST. COST 278$. THE ITEM WAS 1000$. SENT IT BACK. REJECTED AT CUSTOMS AND RETURNED TO ME. I EMAILED THEM AGAIN AND THEY SAID SORRY TOO MUCH TIME HAD LAPSED. I HAVE EVIDENCE OF 10 DIFF EMAILS OF COMMUNICATIONS WITH FRUUGO. THEY WERE THE WORST. I WANT TO SAVE OTHERS FROM THIS DISASTER"
"Absolute joke ordered a quad it was broke have had murders returning it this company wouldn’t take responsibility gave me the manafactures number they didn’t have a clue I even brought it but had to sort out fruggos mess still waiting for a refund these people have no idea"
"**** communication, wrong pruduct, no refund or exchange and eventually clipped my messages"
"Terrible company to deal with. I ordered a pair of running shoes which were too small. Sent them back for next size up. That was 2 months ago. Now I am trying to find what is happening. They do not respond to messages in the account, and now they will not even respond to emails. I now have to wait for 6 months and will be putting in a small claims through the legal courts to get money back and compensation. No happy. I would stay away. Greg. UK."
"Not had the best of luck with my parcels, have had two items sent out but not received any. One time saying it was left outside and second saying I received item with tracking and signature, but impossible as I was working and know one in. Asked for the signature and nothing came back, asked for money back and nothing. Been waiting since November and now had to escalate through PayPal to try get my money back. Never trust something you have never heard of through Facebook. "
"Ordered an electric dental water jet, site said 3-5 days delivery. 3 weeks later it arrived with a European plug.
You would expect that when you order in NZ you would get a device with a NZ plug. Useless. Not happy at all."
"Weeks of delays, finally delivered in the country but to the post office where I had to go collect and pay extra for the package. this is NOT how e-commerce works. Just not fast enough or competitive enough to survive in this market. I'm done with them."
"I received the wrong product cant even get hold of them. phone goes to answering machine Emails go unanswered. useless company"