"absolutely the worse experience I have in any store, travel four countries and I can still tell you the same: factory direct have the worse costumer service, once you are done paying, don't even think about returning it, well, if there is nothing wrong with the product , sure they will take it , but when they sell you some defective stuff and you return the next day wanting your refund, they will look at you like you are stupid and you wouldn't believe this is the same person that sells you the stuff yesterday .
they are angel before you pay, they are worse then demon when you want your money back.
I'm a real person, any one want to talk to me about it , can."

"I ordered a dvd/vcr player. The dvd did not work. I requested a return. After no response by email, I phoned and was told they were just processing my request. I got the email, filled in the warranty form and emailed the invoice. I was to receive a number to use to return the device in two days. After more than a week I emailed again. After a further four days I have emailed again.

Don't deal with these guys. They do not stand behind their products. "

"Went to factory direct yesterday with Christine Case on Exeter Rd, the male clerk @ the desk was rude and curt, when we reported it to his manager , she made excuses because it was busy, although the prices are affordable the customer service leaves a lot to be desired. I went in to xchange an a/c unit I just purchased to trade up for 12000btu a/c, I had my receipt so there was no problem with that I do believe they should give you more than 10 days to test a product as they have a no refund policy."

"Check the product before you buy specially electronics. its gambling for sure. Also they should give money back instead of store credit as most of the items on the shelf one is forced to buy without much choice.
I had a bad experience and will never go back to this store again"

"Factory Direct has amazing deals, but every time you buy from them you are taking a serious gamble with your time and maybe your money
.
Of the last 10 purchases or so I have made, 4 have had problems and two were to the point of no resolution. One time I missed my chance to get my money back because the line to the cash register was over 40 minutes long. (downtown Toronto location) I just had to leave.

On the last web order, it took 1 month for the merchandise to arrive, after repeated messages and calls to their utterly completely unresponsive “customer service” department. On the 5th call I got somebody to talk to by avoiding the customer service department. You would not believe the shouting you hear from frustrated customers services at the downtown location.

Although the deals are great, the consistently bad experience and time waste will probably have me shop somewhere else. Good price, but try to test the goods right at the store. When you have any problems with the merchandise, you are in for a bad experience, and the chances of that are real enough.

This note is about www.FactoryDirect.ca
"

"I lost money and was embarassed when I tried to use my credits for the items I returned because the conditions were not good.They give one year within which to use the credits for returned items. Instead of recognizing the credits I am entitled to based on the receipt they had issued where the credits are stated, they reverse the situation and made a false story that I owed them $30.00. They don't know me and I don't have a credit line with this store. How could they let me get a product from their store without paying it in full? It's obvious that they fabricated a story to cheat by avoiding return of credits due me.On the otherhand, my receipt is very clear that I still have credits that I should get from them.Buyers be careful in transacting with this cheater."

"first time ordering online with this company, did not recieve the product nor shipment information over a week. Tried to call them and left message without reply, and this company starts charging on my credit card with a mess. Very bad experience received. "

"Not recommended. I placed an order online for two items the Factory Direct site indicated were in-stock on a Saturday and promptly received an email invoice indicating delivery would be following Thursday (though the message indicated that date was estimated and that delivery could vary by 3-5 days). When the order did not arrive on Thursday I checked by credit card statement online and saw that Factory Direct had not charged me yet, so I emailed their sales department and said that while I understood that the delivery date was estimated and that it in fact could be 3-5 days after Thursday I wondered what the status was as I could see that I had not been charged yet. A sales rep then replied that I had not been charged yet because the 2 items I ordered (a WiFi card and a hard drive enclosure) were still being collected for shipment. Five more days passed with no indication -either by email or by checking my credit card statement online- that the order had been processed let alone shipped, so I emailed requesting that the order be canceled. Three days later I received I reply simply stating that it had been canceled.

While their prices might be low, so -in my experience at least- is their level of service, at least as it pertains to fulfilling online orders (I can not rate the brick-and-mortar stores, as I have no experience with such)."

"Tried to exchange a defective 4-day old 128 mb compact flash card and was unbelievably hassled. They would not exchange the card without having it inspected by their technician, unfortunately the technician gets off work at 5pm. I offered to bring my camera in and prove that the card was defective but they claimed a technician was needed to give them some code so they could do the refund. This is not true though, because after many minutes of arguing the manager agreed to test the card in one of their demo computers. None of the compact flash readers in their demo computers worked, he even tried using a different card he had, the memory card readers themselves were defective (which says something about the quality of the store but I digress). While doing this testing the manager was also continuing his normal work and trying to sell PCs to other people, I had to chase him down in the store to get him back on track. All of this for $20 memory card.

He finally gave up testing and was now willing to give me an exchange. But of course they didn't have any more of the 128mb model in stock so they offered me store credit. I didnt care at this point, I took the store credit and payed the difference on a 256mb model. The manager then asked me if I had the plastic case for it, otherwise I would have to pay a restocking fee. I had already handed him the case and the card when he offered to test it. HE LOST THE CASE and was now going to charge me a restocking fee?? The cashier claimed I did not bring the case, like this was some sort of big scam I was running, stockpiling compact flash cases to sell for nickels on the black market. Instead he took the case from the card I was buying, I told him I didnt care about the case but made him write it down on the receipt that it was missing the case to prevent furthur incidents (hopefully).

I was planning on buying something else from them while I was there, I didn't. I never will again."