ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-03-28

"Excellent service and attention to detail! Personal touch by James providing confidence and a happy repeat customer"


Verified
5/5

2013-03-28

"Great experience. Things came quickly, package was trackable even in Canada. I've never had such a good experience from a US Retailer as a Canadian."


Verified
5/5

2013-03-28

"I have been using Eyeglasses.com for years. They are one of the most helpful companies I have ever had the plreasure of dealing with."


Verified
5/5

2013-03-26

"I got to eyeglasses.com looking for glasses at a reasonable price,I live abroad and what I need is expensive.I got an excellent service,sent the frames I bought here and received the glasses back in mail and they fit me well and at much lower cost than here.I will suggest it to others here.Reuven
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-23

"Very nice store, responsive customer service. Although I did not get what he wanted, but it's my fault."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-22

"Excellent service all over. The glasses are first rate, turnaround is quick and prices lower than at your local optometrist. Customer service is responsive and gave excellent recommendations. I have been using eyeglasses.com for 3 years now and ordered 4 prescription glasses, all were fine."


Verified
3/5

2013-03-16

"I ordered some sunglasses and after 6 months the lenses fogged up with the tint somehow decomposing on the lenses. They basically became unusable. Learned a expensive lesson about ordering online from this. At least they were not my primary pair.

Update: I was contacted by eyeglasses.com who asked if I contacted them about this(I did not, figured it would not do any good) and offered to work with me on these glasses so perhaps I was too harsh in my initial post.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-15

"This was not my first visit to your website but I have found it to be clear and easy to navigate. It was however my first time to contact your customer service. I was pleasantly surprised to find someone on the phone who was courteous, knowledgeable and helpful."


Verified
5/5

2013-03-13

"I am very happy with the frame. I had to wait almost for a month for it because they don´t have it in stock, but the product was shipped as fast as they could. Thanks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-08

"Hi. It was very easy navigating through your website and the glasses arrived in a timely manner. Unfortunately I returned them because I didn't like the way they looked on me. Thanks. "


Verified
5/5

2013-03-07

"good communication with sraffs."


Verified
5/5

2013-03-04

"excellent product and service...a tad expensive for internet sales but about what you'd pay locally and the product selection was better"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-03-04

"Even if at the end I didn't keep the glasses because they did not fit me I must say that the person with whom I dealt was very quick with her responses, the shipment was prompt and safe, as the facilities for return. Indeed I am buying a new pair of frames from Eyeglasses.com, as the quality of the product is great. Thanks,
Pedro Fernandez
"


Verified
5/5

2013-03-03

"I was very satisfied with the service I received from eyeglasses.com so much so that I purchased a second frame that I could use as sunglasses. "


Verified
5/5

2013-02-28

"Very, very, very good!
I am very happy!
"