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Product & services pricing
4.20/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.17/5
Customer service:
4.18/5
Return/Replacement policy:
4.02/5

Verified
5/5

2024-05-23

Fast good product

"Excellent fast product as was showned will buy from them agt"

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Verified
5/5

2024-05-23

2014 HIghlander receiver hitch and wiring harness.

"The online search tools were quick and accurate and the video links were extremely helpful in selecting the right product for our vehicle and ultimately, installing it. I would definitely recommend etrailer.com for towing needs."

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Verified
5/5

2024-05-23

Top notch company!

"Everyone we worked with on our trailer was very experienced, curtious and delivered an awesome product on time!"

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Verified
5/5

2024-05-23

White glove customer service

"The 3rd party delivery service delivered my order damaged--etrailer immediately replaced the damaged part and "made it right" even though it wasn't their fault. Great company!"

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Verified
3/5

2024-05-23

Returns are not great

"Order and shipping are good shipping options are a little over the top. What really **** is returns, 3-4 weeks and then waiting for the money! You get my money right away, need to speed this up"

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Verified
2/5

2024-05-23

No cables and too privey

"I bought a replacement monitor for my RV backup camera. It came without cables. When I reached out about it, the representative showed me where it said monitor only, but as this is a replacement piece for an entire system, I assumed that the cables to power the monitor would be included. I assumed incorrectly. They also directed me to a listing where they sell the cables, but they wanted over 40 dollars for a cable after taxes and shipping. I bought a replacement cord on eBay for under 7 dollars. The company then will annoy you with emails asking for a review. I finally had enough and decided to give them the review they deserve.

Tldr, items are sold without cables, probably significantly cheaper to look elsewhere.
"

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Verified
5/5

2024-05-23

None

"Great awesome spectacular "


Verified
5/5

2024-05-23

My go to place

"I build trailers and beds for trucks as a hobby. I get all my lights and trailer components from etrailer.
Prompt service and notices of how my order is proceeding.
Very Happy !!!
Dallas Henry
Henry Sales LLC
"

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Verified
5/5

2024-05-23

"Parts came in a timely manner and everything fit and works great"

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Verified
5/5

2024-05-23

50mm ball with 1” shank

"Hard to find but the 1” shank fit into my U-Haul trailer hitch perfectly "

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Verified
5/5

2024-05-23

Did their job

"Got exactly what I ordered when they said I would. Price was great. No reasons to complain, nice job! Thank you"

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Verified
5/5

2024-05-23

"The video explaining the installation was great! "

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Verified
2/5

2024-05-22

Bolts too large

"After I took my rear end apart and tried to install the hitch, I found out the bolts were too big for the holes. I called customer service and they said I had the right part number for my truck. So no help there, I went to the hardware store and discovered that my bolts were Metric. The bolts I received were SAE. I informed customer service. Again, no help. I know I'm not talking to trailer people, just some call center, and they say whatever the script tells them. Anyway, 23 dollars later I had the right bolts. I Got a bunch of shiny new bolts I can never use. How awesome is that?"

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Verified
4/5

2024-05-22

Packaging

"The package.
Came on time but it looks like that The box was in the warehouse for a while. It was badly damaged and it was open whenever I got it. And the one mirror has scratches on it.
"

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Verified
5/5

2024-05-22

Always great service

"Great website and fast shipping "

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