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Verified
5/5

2004-08-25

"I originally ordered a Geforce 6800 Ultra which turned out to be defective. Evga supplied friendly, knowledgable tech support. The product exchange happened very quickly. I am highly impressed with group of professionals. If you are in the market for a video card, be sure and consider Evga."

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Verified
3/5

2004-07-30

"The card shipped in in great condition. No problems, on time. Once shipped from evga, it took 5 days to go from coast to coast. Not too bad"

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Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-23

"First time customer, I ordered a Geforce 6800GT for $399, great deal and it came with a full version of FarCry! Everything went smooth. I ordered on the 21st (late, almost the 22nd) and they shipped it out on the 22nd, and I got it the next day on the 23rd (Today) Card works great. I have a P4 2.4c @ 3.3ghz, 1.5GB PC3500 RAM, Audigy 2, and the Geforce 6800GT.. I had a Radeon 9800 Pro my 3dmark03 score went from 6600 to a little over 11000!! unbelievable card it's awesome."

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1/5

2003-07-24

"I had to RMA my ti4200, was told ti series cards are not made any more. I was told i would be given a replacement of equal or greater vaule. Instead i had to pay for shipping the card there $12, shipping back $12, and a $15 RMA fee! On top of all this i recieved a 5200 ultra fx card which is slower and doesn't even compare to a ti4200. There answer was vaule = price not quality. Very angry. They offered to replace it again with a refurbed ti4200 but i would again have to pay shipping."

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5/5

2003-03-23

"I had bought a ti 4600 last year and the board memory failed on me. With contacting the company I received an RMA # and returned the product. Because of the company making new boards they upgraded my video card to the new ti 4600 with 8x or also named the ti 4800. The company stood behind their product.

Just recently the ti 4800 card broke during booting up and they sent me another RMA # without any delay. The company has been very nice and friendly.
"

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5/5

2002-12-28

"I purchased a geforce 4 ti4600 that was manufactured by evga."

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1/5

2002-05-29

"Terrible experience ordering from EVGA.com

They sent me a graphics card that was DOA.

I paid to have a replacement card sent. They never refunded my CC when I sent back the DOA card. Took over a month and a investigation by American express for them to issue a refund.

Evga's sales people spoke extremely broken English and seemed to misunderstand my simple instructions.

Overall, Evga seemed like a disorganized company that shipped out sub-standard products.
"

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