"EVGA's warranty service is excellent - they've honored the lifetime warranty on my 6-year-old card twice, and even upgraded it to a slightly newer model when it was clear that the issue was compatibility with the model I had. No hassle, and service was above and beyond what I'd expected. Very grateful, and very impressed."

"Will never do business with this company again. Placed an order and got the run around for days after money was taken out of our account. After running around over the phone and promised it would be shipped, we get an email stating it was to be cancelled. This is not the way to do business and a great way to ruin Christmas.

"

"EGA rocks! I have bought 4 GTX 480's from NewEgg as well as products directly form EVGA. There support is the best in the business. Jacob, Nate, Delirious, and special thanks to Joe Darwin!
THey tried out a 3 and 4 way EGA adapter to make sure it worked on my MB specially for me and then shipped me the products for free. It doesn't get any better. I could go on and on but just to say once again they are the best in the business. Most every buys Nvidia products from EVGA because of this. Love their support forums too the best once again bar none."

"This review comes from dealing with their tech support and RMA process. I am using the RMA info as reference.

Their tech support was sloppy, and argumentative. The first response was a "canned" response with typical troubleshooting information. Follow up responses were all about "company policy", and not helpful towards my situation. It seems as though the tech support is likely outsourced out of the country.

Moving on, because I failed to register the product within 30 days of purchasing it (christmas gift) I lost out on the 2 year warranty. That policy is the stupidest policy on the planet, but so be it. I finally convinced them to respect the 2 yr warranty after 2 days of haggling. I sent the item back and go figure, they say I damaged it, and they want the replacement cost of the card to fix it!

Let me explain that, they want $50 to "fix" a card that now cost $40 used on amazon. I bought this card NEW for $79 18 months ago.

Previous interactions with eVGA have been good, so it now seems that perhaps due to the current economic climate, they are resorting to sub par tech support (likely outsourced), along with unethical business practices with regards to RMA's. "

"This comment is regarding EVGA's SUPPORT and does not relate to a purchase made DIRECTLY from EVGA's website.

I've been running an EVGA 8800 GTX for just over 2 years (Purchased 9/17/2007), until it died 2 days ago. The original purchase price was just over $500! At the time I thought it came with a "Limited Lifetime" warranty as indicated on NEWEGG. (http://www.newegg.com/Product/Product.aspx?Item=N82E16814130072) Instead of a "LIMITED LIFETIME" warranty as I was led to believe, the "FULL" warranty was 3 years. Little did I know that to receive this "FULL" warranty you MUST register within 30 days of purchase. If you don't you will only get an industry standard 1 year. Registration consists of typing in your SERIAL NUMBER and hitting "register" on EVGA's website. Assuming you are the original purchaser (which I am), why does such a simple act seperate those who get a "full" warranty and those of us that only get a meager 1 year?

EVGA refused to RMA my video card today (12/17/09) stating that it was "JUST OUT OF WARRANTY." This makes no sense as it would be well out of the base 1 year warranty, but WELL WITHIN the 3 year warranty had I taken 5 minutes after I bought the card to register it! Either the tech is dumb or lieing. What the EVGA tech means to say is that THEIR ITEMS ONLY COME WITH A 1 YEAR WARRANTY, and the additional years are contingent on registration. THANKS FOR PLAYING THE MARKETING/DECEPTION GAME WITH ME EVGA! I ASSURE YOU I WON'T BE PURCHASING ANYTHING FROM YOU AGAIN!"

"Just received my RMA after about 2 weeks and the complaints noted on a few other forums have been validated. After removing the CPU cover I noticed about 16-20 bent pins and if you place the boards on its side you can see allot more that aren’t inline with the others. Almost looks like someone tried to fix this board by prying the pins back up. In addition the Mosfet heat coils bent, and it has small globs of gray thermal compound on the front of the board in addition to tons of oily fingerprints on the back. Ooo did me mention they didn’t even bother to hook the evga Northbridge LED back up.

All I can say is hope and pray you get a good board because it’s like playing Russian Roulette when you RMA with EVGA. I’m sure like always they'll reply back saying that they test all of their boards prior to shipping but I seriously doubt it. Not only that I'll probably have to pay for the shipping both ways again ($30 +). Note: Make sure you register this product within 30 days or you'll get screwed.
"

"I've yet to have any problems with my eVGA brand nvidia products. They tweaks and changes they do to the nvidia are all stable and great.

My 790i motherboard works great and my 8800gt's are both in great condition."

"My dealing with this company was atrocious. I placed on order on the 31st, Sunday and it didn't even process until Thursday. I know Monday was a holiday, but three business days to process my order? Newegg deals with a lot more orders than they do and I RECEIVE product in 3 days from them, sometimes less. I called the customer service and they basically told me to eat it, that I'd have to receive the product to return it through RMA system, meaning it'd take days to weeks to even get my return information. HOlding my money hostage. I asked if I could deny the package and file a return after, they told me "That's not the way it works". Guess I'll try out BFG, or no, ATI even! Edit: Received the card, and it was DOA, imagine that! Never ordering from EVGA again."

"I had a fan making noise on one of their graphic cards, emailed them and asked for one to be sent to me and i would pay for it. Just to avoid downtime I didnt want to use warranty and have to send my card in.....they UPS'ed me one in 4 days at no cost and no more questions asked! I will buy from them from now on.


Side note: to the guy that got two cards with different clock speeds.....it doesnt matter on SLI as they will both clock to the highest one...."

"This refers to EVGA Tech support:
I've had good luck with EVGA products in the past but recently I've encountered a few issues, like angry and unprofessional tech support and holding on the phone for near 2 hours with no one answering during early morning(not a busy time) I own many evga products and now have a feeling that I should have bought from another, more professional company."

"This comment relates to the quality of support given by this company. I did not order anything directly from their website.

I have recently bought two of their eGeForce 7600 GT video cards from different retailers. Except for their dimensions, the boxes, models stated on the boxes (eGeForce 7600 GT), and specs are identical.
When I received the cards, I noticed a few physical differences in fan and capacitor placement. It turns out one of them is rated at a slower clock speed than the other but the boxes make no mention of such difference. I contacted tech support via their website and obtained expeditious confirmation by Jonathan (Dec/12/06).

After contacting tech support via email (Dec/13/06) and receiving no reply, I called tech support and spoke to Victor (Dec/17/06) and Jeff (Dec/18/06) who were very nice and quickly answered my questions. They said that replacing that slower card should not be a problem. But then, I was transfered to Mike (Dec/18/06), who also was quick to say that it was not his problem that I got two different cards and that if I wanted to replace the slower model, I would have to go through their step up program and pay an extra $100.00, even though the boxes and models ARE EXACTLY THE SAME!

After trying to reason with that gentleman, I simply told him I would have to return both video cards. He said, "I'm sorry you feel that way, but there's nothing I can do for you. Have a nice day."

Way to keep you customers happy, EVGA! Thank you for narrowing down my choices in the SLI motherboard department too!"

"This is the second and last graphic card I will buy from EVGA. If you need the following do not buy from this reseller: good documentation, installation help from a web site or courteous customer service reps.

The documentation did not include how to upgrade a graphic card!!!!!!! Then I went to their stellar web site and then to their question and search and entered a question on how to upgrade a graghic card and got a blank response.

I call and left a message for a department head to call me. NO return call so I called again a week later and got a very argument and defensive supervisor.

A day later I called their support line again and listened to their recorded message of "quality service" and how their "valve you as a customer" only to have the rep hand up on my because I asked for their local telephone number. The next rep did the same thing.

I rate this company and its products as a complete AVOID. "

"eVGA has proven themselves, in my view, to be a company that really cares about their customers. I recently purchased a retail eVGA video card and, upon putting it in my computer, noticed some significant artifacting. I called the eVGA support line and spoke with a great rep who identified himself as also being an eVGA engineer.

Mario was knowledgable, personable, and helped me quickly and efficiently. He clearly knew what was wrong from my poor description, and he was able to help me start up my RMA. I have nothing but praise for my customer service experience with eVGA.

I will say that I find it a curious company policy, though, that eVGA requires the customer to pay for shipping on an RMA in both directions. I don't mind, as I was offered a free game (that I wanted to get anyway) for my troubles, and paying the shipping on the RMA ended up pretty much equivalent to having paid no shipping and gotten the game separately.

I received my card after a very prompt 1-day turnaround at eVGA (plus the ship-time, of course), and I've already spent many hours enjoying the beautiful new hardware. Thanks for a quality product, eVGA! I like it so much that I'll be buying a second one to SLI in the near future!"

"I ordered the new 7800GTX 512mb from EVGA using their step up program. The 7800GTX is almost impossible to find, but EVGA promised everyone who applied for one in step up that they would either be able to get that card or the next generation card when it was released.

I originally purchased the 7800GTX 256mb model from ZipZoomFly. It included the 7800GTX, and was bundled with an EVGA NF41 motherboard and Battlefield 2. The EVGA step up program gave me credit for the full purchase price towards the new 7800GTX 512mb and allowed me to keep the motherboard and game. The EVGA 7800GTX 512mb is also currently bundled with Call of Duty 2.

This means that I got an EVGA 7800GTX 512mb video card, an EVGA NF41 SLI motherboard, Battlefield 2 DVD version, and Call of Duty 2 DVD version for $699.99 plus $20 shipping. This at a time when retailers were charging $50 to $100 more then that just for the video card. All I can say is EVGA offers outstanding customer service and is commited to it's customers. They even have a public message board where several employee's read and respond to their customer's concerns if they do have a problem. I am certain I will be buying more EVGA products in the future. "

"In the NVIDIA vs. ATI video card race, it’s common knowledge an NVIDIA purchase essentially equates to purchasing a top-of-the-line graphics card without the ATI price tag - that in itself is a no-brainer. Purchase an ATI over an NVIDIA card if you’re a glutton for burning money.

In this review, I decided not to spend so much time on reviewing the EVGA manufactured Personal Cinema GeForce graphics card itself, but rather, the customer service by EVGA.

I will admit, in the processing of my RMA, a number of mistakes made by the phone technicians placed me at an inconvenience for a period of close to two weeks. I submitted a carefully documented letter to EVGA on the mistakes made on my RMA on the part of both the phone technicians and the RMA staff. I did not expect to receive much of a response.

After the letter submission, I received an immediate email as well as a phone call from one of the customer service/marketing directors; he immediately apologized in person for the severe inconvenience I was placed at for a two week period. Accordingly, he quickly made efforts to (1) refund my RMA shipping fees, (2) overnight me a package on my missing items and (3) extend my product warranty an extra year (hence, my product was extended from 1 to 3 years), as well as (4) sending me a generous package full of computer goodies – which I will remain silent about (^-^). In addition, he assured me that the mistakes made by the RMA and customer service technicians would be directly addressed by him first thing the next working day. I was impressed to see one of the EVGA directors not only taking the time to apologize to me in person, but to go a little beyond his duties to make up for the inconvenience I was brought to. Sure you can pay a little less by going with other NVIDIA Chipset manufacturers, but with say just a tad-bit more money, you purchase from a company that that is genuinely conscientious about improving their customer service wherever possible to provide their customers with the best purchasing experience. After poor experiences with companies like Dell, EVGA is certainly a breath of fresh air.
"