"Highly recommend - items came quickly and in perfect condition! "
"We needed new gas logs. We priced locally and online. We thought we had found exactly what we wanted, at a reasonable price with another online store. But when we read the fine print, there were some things that were concerning. I then found this site. After some inquiries, I gave them a phone call. The customer service was excellent! They did a price match and we completed the sale. They shipped quickly. We are so happy with our new Buck Stove gas logs and we had one of the best customer service ever!"
"Diagnosed the faulty hardware and processed the replacement order. After a few days I called customer service as I never received a confirming email. Turned out I had a problem with my prime email service so customer service provided the missing details through a secondary email address. Next day he followed up with both a phone call and email to ensure the new part was delivered."
"We were so pleased we could get our grates so quickly and thank Brendan for his excellent help and service. Will definitely use your company if the need be."
"Great follow up, patience with questions and order/delivery experience."
"Product was here in about 43 hours. That's FAST!"
"The lowest price found was from the efireplace site. Shipping was prompt. Delivery inspection requirements explained both in email and via an in personal phone call. Easy to assemble. I had one before that lasted 20 years, and it probably could have been repaired, but I chose to replace it.
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"Cody answered all my questions, Sent time to fully address them. e-Fireplace is the Go-to for a Log-Set and the one I chose from Gand-Canyon was top of the line , easy to install and worked perfectly straight out of the box.
Again..Great Service and Cody was there to order, and follow up all the way to my doorstep."
"Easy to order and was sent promptly. Fits the stove nicely and looks good."
"The product arrived on time and in great condition. Thank you."
"I called to get my fireplace doors replaced because when I bought my house there were non. I talked with customer service and gave them my model number and they were fast and easy with t paying the invoice. They are a perfect fit. Thank you guys I really appreciate the help. "
"We were putting our house on the market and needed to replace the refactory panel in our fireplace. After reading and speaking with several advisors, I decided I could do this myself. I spoke with several people at eFireplaceStore.com and ordered a 40" Hargrove refactory panel knowing it would need to be cut to size to fit into our particular fireplace. I was concerned that the panel may not arrive in one piece. I know that they can be fragile and with our house going on the market, I worried that I might have to reorder if it came damaged. The piece was sent fedX and the packing was phenomenal. I couldn't have been happier. eFireplaceStore also sent, via email, some very helpful video. I highly recommend this company. They may not be the cheapest company but it was worth every extra penny spent."
"They were terrific from our first phone call through installation
Have already recommended "
"We had an opening that was 20” high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love it"
"Talked with tech rep, helped me very knowledgeable. I ordered parts and they were shipped same day, hence arrived in a couple days. Don’t know how they could improve their service, it’s already top notch. "