"I ordered a Caravan Displayshade 10 x 10 Canopy Package Deal + 4 Sidewalls - Open Box Item from eCanopy.com. The online ordering process was simple and easy. I was provided a shipping tracking number and received the item on time and without problems. No issues to report. Good price, easy process & on time delivery."
"The hardest part was deciding what to order!
So many choices.
Great variety, great colors.
Prompt processing and shipping."
"I needed a canopy for an art festival that was to take place in two weeks. I called and talked to Kathy. She went above and beyond what a normal employee would do. She called the warehouse to ask to expedite the order. Then she called me a couple of days later to say that she saw that it went out. She actually called me! I got my canopy in a few days, and it looks great! Kathy was super friendly and very concerned about my situation. I am so grateful for happening to get Kathy’s help. I highly recommend this organization."
"i TRIED CALLING TO GET INFORAMTION, BUT NO RESPONSE, SO I FIGURED I WOULD JUST GO AHEAD AND ORDER WHAT I TOUGHT I NEEDED. THE PHOTO WAS INCORRECT BUT I WENT AHEAD AN ORDERED BASED ON DISCRIPTION RATHER THAN PHOTO. lUCKILY I GOT WHAT I NEEDED. SHIPPING WAS QUICK, QUALITY OF PRODUCT IS GOOD."
"Great company to deal with. "
"I put this canopy up all by myself with no issues. The roof clips in to the side bracket. The sides attach beautifully and zipped perfectly without any stress on the fabric. The D rings are very helpful for ratchet straps to hold it down. It feels very spacious inside with a high ceiling. The infrastructure on the inside is strong enough to hold lightweight items for sale. I love the silver lining on the inside. I feel I have increased my merchant credibility with this pop-up and I look forward to selling my handmade where’s from it. I’m very happy and I love it. It was worth every single penny. A great investment."
"It is great when a company like eCanopy really wants to know how customers view eCanopy products AND even better when eCanopy takes to heart complaints. We purchased 3 tarps that were advertised as being a certain finished size (e.g.,11.5 ft x 19.5 ft), but when the tarps arrived, they were just less than 11 ft 5 inches x 19.0 ft! 6 inches is a lot to be off. This wasn't eCanopy's fault because the manufacturer's PRINTED label clearly stated that the finished tarp was 11 ft 6 inches x 19 ft. 6 inches. Fortunately, we waited until the tarps arrived before we starting cutting poles to build a carport, so when all was said and done, the tarp did nicely fit the new carport. Because I took the time to phone eCanopy, they processed a $15 refund which was both unexpected and unnecessary ... but now they have a long-term customer!"
"This is my second set of canopies. My first two lasted 5 years through incredible weather and refuse and they're still strong!"
"so far it is what was advertised, fast service easy to set up and all parts were included. The only thing we did different was to use self tapping screws at all joints to secure it together. Well satisfied."
"The tents frames are sturdy and well made. I love the pull rings to take them down. The tent covers are light and UV protective, I love that. These tents will last a long time, they are a great product for a reasonable cost.
The customer service is excellent. How nice to actually be able to speak to someone in person. It was very helpful to received shipping emails to let me know where and when.
Thank you for making my life as a crafting vendor better.
Lori Haley
Artistry by Lori Haley"
"Item not as described. Tent side is smaller than described. Want me to pay for shipping both ways and restocking fee. They keep making lame excuses for not standing behind what they sell. "
"I had a question about two canopies looked very similar from the descriptions. Ecanopies got back to me within 48 hours letting me know what the differences were. I placed my order and had the canopy in a week. Would recommend Ecanopies.com. I've only set the canopy up to make sure everything was there and worked so can't say how it is in use, but first impresssion is good."
"I needed a tax exemption and it was handled very quickly by the canopy customer service!"
"Had a mixup but everything worked out fine great product"
"I have been doing farmer's mkts and craft fairs for 13 years and this is the best tent I ever purchased. After seeing the ease of handling my tent, 3 other vendors bought one...and thanked me!"
"arrived within 4 days of ordering. all parts appear to be well made. instructions were clear and easy to follow. This is a replacement for a 10x10 "pop-up" that only lasted for 1 year and was damaged by wind gust. "