"I have been shopping at ebags regularly for about five years. I've purchased a Derek Alexander leather handbag, a second leather handbag, four house brand "ebags" handbags, two Baggallini handbags, and four Laurel Burch totes. Everything I ordered has arrived on time in good condition.
The eBags "house brand" hand bags are practically indestructible, so I'm considering purchasing some eBags house brand suitcases. I was looking for reviews of eBags house brand suitcases online to see if they are as good as the handbags, and I stumbled across all these bad reviews of eBags on Reselleratings. I don't doubt that the individuals posting here had bad experiences exactly as they described, but eBags is a major online retailer and I guess what is going on is, the (few) people who have bad experiences want to make the fact known, while the large number of satisfied customers just keep on going back to eBags. "
"I contacted customer service numerous times. They could not tell me when the bag would ship and would not refund my money. Don't use this company."
"I ordered a men's hat from their website. What I received was a different brand and the wrong size. I immediately notified them and was instructed to return it and they would send the right hat. Of course the second one sent was the same as the first. I again contacted them and was told they were working on the problem so I sent it back again and they said to reorder the one I wanted again, which I did. Third time...wrong hat again! Their quality control is non-existent and obviously they don't know how to address their orders. What a waste of time! I will never order from them again and suggest you don't either. Probably the most incompetent internet company I have ever dealt with. The absolute WORST!"
"Be aware that eBags charges $4.95 return shipping fee AND the bags they ship is bot as advertised (material and form looks totally different). DO NOT BUY OR YOU WILL BE SCAMMED OF YOUR MONEY!"
"I ordered the bag on the 6th August 2018 and was told the bag will be delivered on the 9th August. It's the 20th August and no delivery was received. Between them and UPS, they collaborate to male the customers life hell! Lies upon lies upon lies! It's shocking that they have been allowed to carry on trading. Initially I thought the customer reviews were extreme, but having had a first hand experience I know it's all true. "
"Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.
The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".
The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.
I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply .
I will not be ordering from eBags again. "
"This company sends the complete incorrect product, then expects you to return it, then you have to re order the order you paid for. This all with a three week wait.
This is the fine work of their robotic customer 'success' team.
And no apology at all.
Do not purchase from this glossy multinational owned retailer, you will only be disappointed. If you live in Australia I highly recommend Bagworld.
Shoppers you have been warned. "
"I'm not sure why all the one star ratings but let me tell you of my experience. I ordered a swiss army bag on the 5th of July but changed my mind later in the day and decided to go with the Samsonite Tectonic-2 large backpack because it was larger than the Swiss model. I spoke to a person via chat and cancelled the order for the swiss and ordered the Samsonite model and I didn't have any issues. Well they said I would receive it on the 10th but I got it on the 11th which was no biggie. I'm very pleased at my experience and would order from them again. The bag has more than enough pouches for my gear since I work in the I.T. industry. Give them a shot I really don't believe you'll be sorry."
"I placed an order with ebags 12 days ago and the item, which was shown as in stock, has still not shipped, and the company can still not give me an update of when it will ship. Because it has taken so long, I contacted them to cancel the order, and despite three calls to customer service in the last three days, ebags has still yet to be able to confirm whether the order can be canceled. To have this level of ineptitude from an online retailer in this day and age is appalling. I obviously will never be buying from them again and will tell anyone I can find to never use ebags."
"I purchased a set of Ebags luggage tags which, initially, I thought were a pretty neat concept. they are encoded with a QR code so tat instead of displaying your personal information on a luggage tag for all eyes to see, the QR code directs you to an online "profile" where your contact information is displayed. Pretty nifty, huh? That's what I thought.
However after registering my tags, a few months later we moved to a new address. Much to my surprise there is NO WAY to edit or update my contact information online, so I contacted customer service. 4 emails later, despite providing everything in my original email, they finally told me they were setting up a ticket" for their technical support staff to manually update my info. I got an email 3 days later saying that I needed to wait 24-48 more hourse for the information to be updated. After waiting for this time to pass, I checked again and now it seems they have DELETED my uniquely coded tag ID!!!
I am beyond tired of dealing with these ninnies. What a lame product...something that a user cannot even update, much like an account on a website???? Get real.
BEWARE OF BUYING THESE TAGS. LOOK FOR SOMETHING SIMILAR ELSEWHERE, OR CREATE YOUR OWN QR CODE!"
"Do not count on EBags to expedite a package even after I called before ordering yesterday and I was told I would get 2 day air and Saturday Delivery was not an issue with expedited shipping at the cost of $24.95. I was also told that all orders placed before 9 AM their time would ship out the same day. Well it’s about 9 o’clock pm their time and although Amazon shows this package as shipped UPS hasn’t even received the package yet all they have is that a label was created so they lied about that as well. I know this because I called UPS After tracking information showed that it had shipped and it was arriving on Monday not Saturday so before I called eBags I called to see if UPS could help me out. Amber I could pick the bag up on Saturday but that is when I found out that UPSdoes not even have the package in their possession. I then called Ebags to give them the opportunity to make this right because if they listen to the tape recorded conversation they will hear their representative telling me that Saturday delivery was no problem. I even asked the representative I spoke to are you sure it does there need to be something special for a Saturday delivery and she assured me I would get it on Saturday. I even gave her my ZIP Code so she can look up to make sure that it would get there with 2 day air and that UPS delivered on Saturday in my area which of course they do. The representative at eBags clearly did not care nor did she make any attempt make this right so I asked for a supervisor. After being on hold she came back and said we’re closing in 15 minutes so don’t have to get back to you tomorrow because clearly that would solve the problem . Apparently not even theresupervisors can take the time to try to make this right and did not want to be bothered because they were closing in 15 minutes. Apparently they just don’t care about trying to make this right. Guess when you’re a big company such as eBags you don’t have to care that you don’t keep your word to your now former customers!!!"
"THIS IS THE 2ND BAG I'VE PURCHASED FORM EBAGS. POOR WORKMANSHIP, PIECE OF CRAP. THEY ARE NOT HELPFUL WHEN IT COMES TO CUSTOMER SERVICE. I WILL NEVER BUY ANOTHER THING FROM THEM - EVER.
GARBAGE IN - GARBAGE OUT"
"I purchased an entire line of products that were marketed as eBags own line and a set of compression bags. I noticed that the packages came in different boxes about a week apart - but this has happened many times before with online sales. I decided to return part of shipment # 1 and shipment #2. When I went online and completed the return procedure, I noticed that I was going to be responsible for both packages costs for the returns - hence double the return costs for me! Buyer beware: eBags stands by their policy that you need to read the fine print about returning their goods and you will have to bear the cost of returning the packages to different warehouses. For a company located in posh Greenwood Village, CO, it's a shame that they don't understand how to woo customers. This is a poor policy and behind large mega-retailers like Amazon. Kudos to retailers who do not confuse the consumer and have straightforward transparent return policies and products that arrive as described. Perhaps had the products been as appeared in the cute video, I would have kept them and avoided this shameful experience. "
"Once a year TUMI has a sale. I bought a large tote for my daughter who travels and needs it for her work laptop. I could have bought the same bag in any retail store including Bloomingdales but chose Ebags. WHAT A MISTAKE! when she to tried to get her laptop in, the bag was was too smallITWAS AFTER THEIR 30 DAY RETURN POLICY. I WANTED TO GET HER THE BACKPACK. THEY WOULD NOT BUDGE AND NOW I AM STUCK WITH A TOTE THAT WILL NOT GET USED. THE MORAL OF THIS STORY IS IWILL SHOP AT THE STORES THAT DO NOT HAVE THIS POLICY!!!!"
"I went to look at a couple of items, just browsing. Ever since, they've simply filled my mailbox with multiple messages daily. Unsubscribing is useless. They won't stop coming at you.
I received a message one time apologizing for the inconvenience and assuring me that they'd remove me, but those bots are relentless."