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Verified
5/5

2020-05-17

Casual buyer

"I normally buy small stuff from cycle gear: oils,inner tubes,gloves etc. I have always had a good experience at all of the cycle gear stores I have visited"

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Verified
4/5

2020-05-11

As helpful as possible during Covid

"I called and asked if they had 10wt fork oil in stock. They did, and said it would be waiting at the front door when I got there. Got there, gave them my CC and left. I appreciate that they are trying to keep the public safe, but wouldn't you know, as soon as I got home, I remembered I needed something else-- something I probably would have grabbed had I been allowed to browse the retail store as I normally do. Hope they 'open' soon."

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Verified
5/5

2020-04-26

A new battery

"I went to get a new battery. The salesman helped very much with witch battery to buy. My battery only lasted one year. I ask him about the gel cell so he helped me. Very thankful for all the help that he gave me. "

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Verified
5/5

2020-04-26

Easy transaction. Part in stock

"Guys were great, and knowledgeable."

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Verified
5/5

2020-04-21

brake pads

"rode over at lunch to pick up some brake pads for my street glide. saw online that fullerton store had them in stock. the sales guy got them for me since it was curbside only. very quick, super knowledgeable. took all of like 5 minutes. "

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Verified
5/5

2020-04-19

Wonderful

"Guys knew how to explain everything about buying my first helmet . Cool dudes"

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Verified
1/5

2020-04-18

Social distancing!

"Two customers at the “makeshift” checkout line. Approximate space between them- 2 feet. I had a mask and the other did not. I asked him to wait until I finished my transaction , and he did move away, but your staff should have controlled the situation...not your customer."

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Verified
5/5

2020-04-13

Great

"I had a great help,very good Cuatumer care "

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Verified
5/5

2020-03-09

Great

"Great small shop that’s nice to have in OC !"

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Verified
1/5

2020-04-03

Horrible new experience.

"As a new rider that has join the community and wanted to get new gear. I recieved horrible customer service. Didnt get the help I needed felt rush and get me out of the way. Everytime a question was ask the associates or ask for advice on type of size in gear they just gave me a very bad vibe like they didnt want to be there to help me out or I felt they were getting annoyed with me as a customer. They were helpful to customer who knows what they want but when it came to me as a new rider. I was poorly miss treated. If I could I would rate this store as a zero or even worst as in deep in the negative. Never coming back to this store."

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Verified
5/5

2020-04-01

Tires installed.

"Joe the manager did a fantastic job installing the tires. Always happy with the service and price at Cycle Gear. "

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Verified
5/5

2020-03-20

A rainy day

"Purchase rain gear and they were very helpful"

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Verified
5/5

2020-03-16

picking out a helmet

"Very helpful with picking out a helmet"

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Verified
5/5

2020-03-14

I appreciated the great service.

"I walked in bought a helmet, it was cleaned and lenses swapped by the manager. I was on my bike so the they held on to the spare parts which came with the helmet for me to pick up later ( they still had them when I came back). The professionalism, courtesy and hospitality nearly felt like a mom and pop shop which we all use to go to before corporations took over the sports we love. Thanks guys."

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Verified
5/5

2020-03-09

Always great service.

"I haven’t had a bad experience yet. "

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