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Verified
5/5

2021-07-01

Great Place

"Any questions I had were answered. And I'm new to biking, so I had a lot of questions."

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Verified
3/5

2021-06-28

Had to fight to get my tire returned

"I purchased a new tire at Cycle gear. This was to replace my new tire on a New motorcycle. This store (maybe all stores?) Refused to return my new OEM tire THEN wanted to charge me a recycle fee to dispose of my NEW tire. I had to stand my ground and insist on its return. This should have been a "Thank you for doing business with Cycle Gear" kind of a moment. Not an argument. "

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Verified
3/5

2021-06-20

Battery

"Battery sold was bad. Had to return it and they replaced it with a good one. They must check battery before it leaves the store. You can just imagine the hassle. It only takes 10 seconds to check (maybe less)."

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Verified
4/5

2021-06-06

"Very good,I will go back.The guts were very nice."

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Verified
5/5

2021-06-01

Easy way to buy cycle gear.

"Your people are there every time"

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Verified
5/5

2021-05-19

Good products

"A decent variety of products and helpful staff. "

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Verified
1/5

2021-05-19

Guy was SUPER rude

"I didn’t catch his name, but not only was he very rude to me... he was being rude , short, & bossy to the new employee that he seemed to be training as well. He did not want to price match a Revzilla price- which is the same company. And then proceeded to tell me that I had to pay him .20¢ for a free bag. That’s the jist of how the overall experience of his careless “customer service” was. There’s more, the whole visit was a bad time ‘cause of that guy. Needless to say I will NEVER be going back to the Fullerton location. "

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Verified
5/5

2021-05-17

I’ve been here a dozen times and it’s always an excellent experience.

"Knowledgeable staff. Good prices. Honest assessments for what kind fo gear is best for me. I can’t recommend them enough. "

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Verified
3/5

2021-05-13

Battery

"Battery purchased was not fully charged. Returned merchandise and had it charged overnight. They found battery to be no good and replaced it. "

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Verified
5/5

2021-04-30

Excellent

"Every time I go to the store I get excellent service."

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Verified
5/5

2021-04-27

On point

"Dylan is awesome! great customer service all around. Got me what i needed and even recommend me somewhere to get a 14" tire installed. Thank you"

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Verified
3/5

2020-09-06

Just call

"They said they would call when the tire was ready. I called at 1:30 .... it was ready. Turns out it was ready right after they opened . So there i sat in afternoon traffic "

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Verified
2/5

2021-04-18

Bad customer service

"I been in several cycle gear stores and they are always helpful and they always make sure I get what I paid for at this store was the opposite I spent $1000 for my girlfriend and they almost sent her away with missing items for her helmet and not even the box."

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Verified
5/5

2021-04-18

Great place.

"Very friendly and informative. Great experience. This is my new go to place. "

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Verified
5/5

2021-04-17

Great staff

"Great staff very friendly and helpful I took the drive from South Bay to check out that store totally worth it I will be going again worth the drive !!!!! "

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