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Verified
5/5

2018-11-19

purchase

"great employees, knowledgeable and friendly"


Verified
5/5

2018-11-18

Very helpful assosiate

"Sam (I think that was her name) was amazing and really helpful! helped me and my parents find helmets, gloves, and shoes"


Verified
5/5

2018-11-14

Excellent Service

"I have been in several times and the staff is very knowledgeable and friendly. They helped with the install on one of the Senas that i purchased for my helmet. I highly recommend the TO Cycle Gear"

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Verified
5/5

2018-11-04

Great customer service

"I wanted motorcycle pants. The buying experience was painless and very pleasant. I got what I requested and in a timely manner. Sales staff was very courteous and informed. Definitely will go back as I need more gear and parts for my motorcycle. "

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Verified
5/5

2018-11-03

Awesome

"Purchased new riding shoes ... salesperson was great. Very helpful"

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Verified
5/5

2018-10-06

Extremely helpful

"I went in to buy a helmet for my girlfriend. Issac listened to our needs and recommended ones he thought would work. Came back the next day and purchased one. After taking it out for a ride she noticed it didn’t fit that well. We brought it back and they exchanged it for a size smaller no questions asked."

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5/5

2018-09-23

Amazing staff !

"I have to give credit where it belongs this crew is great ! I had the pleasure of dealing with Laura and Nataly and let me tell you they’re the real MVPs ! If the whole staff is as half as amazing as them they got a great team!! Couldn’t be more happy. I was having issues with my Bluetooth and she took care of it! While my tire was being changed. I was in and out of the store in 40 mins with all my issues resolved ! Laura always goes above and beyond for us which is always nice the service I get at cycle Gear I don’t really get any where else. Keep up the great work !"

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Verified
5/5

2018-09-22

Exceptional service

"Laura is awesome. As I told her she should be a trainer for the company. After visiting 2 other locations and getting frustrated as a result of being given incorrect information she resolved my issue and provided excellent customer service. This is the type of service that will result in a life long customer. Great job!"


Verified
5/5

2018-09-17

I love the whole crew!!!!

"I only shop at this store. This team makes me feel like I’m the most important customer they have! The new manager really knows her stuff and always goes the extra mile. I live in Lakewood and work in Camarillo. I commute on my bike and I buy all bike gear and parts there."

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Verified
5/5

2018-09-13

Customer Service at Thousand Oaks, Cycle Gear

"Laura provided fantastic, no pressure service by helping outfit my wife with a Shoei RF1200 helmet and Sedici jacket. I was pleasantly surprised by how competitive the pricing was compared to the internet stores. We will definitely be returning to this store for future purchases. Excellent customer service!"


Verified
5/5

2018-08-29

returns and reorders made painless.

"the gal there ( I wish I could remember her name) was very courteous, helpful and knowledgeable, I have shopped this store before and the young man that worked there seemed to be just passing the time and I felt as if I was being bothersome. I myself am in the service industry so I greatly appreciate when an employee goes above and beyond as this young lady did. I had a return that I was not quiet happy with, she asked all the right questions, figured out my needs and suggested another product and ordered it for me...can't hardly wait for the delivery! Thanks again for all your help sales lady, whatever your name is..."

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Verified
5/5

2018-08-24

Great Service

"Amazing customer service. I bought a jacket that was cheaper than it was online. I did notice tears on the collar, they ordered a new one and exchanged it no problem. I even got to keep wearing the old one while I waited. They helped me with getting a back protector too. Also, they are not pushy with sales. Amazing store."

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Verified
5/5

2018-08-11

Wanted to have a cooler head, they helped.

"Wanted to have a cooler head, they helped."


Verified
5/5

2018-08-08

Good service

"We were looking for gear for a long distance trip. The staff showed us the gear an gave us options. Very helpful with no attitude. "


Verified
5/5

2018-07-21

Quick and cheap tire changes

"Had to get a new inner tube installed in my motorcycle; half the price of the local motorcycle dealer. Quick and professionally installed. Will be going back."

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