"I ordered couple of cushions for my rocking chair. First of all, the order was delivered after 3 weeks. Their was no communication of any sort about when to expect what. Second, what I received was bad quality and I didn't like the material at all. I returned the item immediately. Guess what? I'd to pay $17 from MY POCKET for shipping the product that I DON'T like and is bad quality. Third, when I was issued a refund, it was $9 less. Guess what? The company deducted $9 for shipping the product to my house.
In conclusion, I bought nothing and paid close to $25 for wasting my time by talking to customer care (no care for sure) and received nothing.
This is 2016. If they want to sell something ONLINE, have good and up to date business standards. WORST EXPERIENCE EVER IN ONLINE SHOPPING."
"Terrible, disorganized company. I received a pair of gloves from my mother for Christmas. Yet I somehow received a bill. When confronted, they claimed my mother made a fradulent claim. I had to deal with the most insulting, condescending people on the phone ever. I will never buy from this company and I will not recommend this company to anyone."
"We ordered a doll house that doubles as a writing desk, a great idea for our 3-year-old granddaughter. Although we paid $50 for shipping, it took more than two weeks to receive, partly because the package was shifted from FedEx to the local post office, with little communication between them (or us). When we opened the box, the front door of the house was damaged. For a $200 item, it should be better designed: the door hinges are made of flimsy wooden dowels, weaker than a toothpick.
Aside from these problems, the item itself arrived in good shape, and when we called Country Door, a gracious lady named Jenny agreed to have a replacement part shipped overnight. It arrived in one piece just in time to assemble and wrap the present for our granddaughter's birthday. She was delighted with the dollhouse and has been playing with it every day.
We give the dollhouse manufacturer mixed grades for a basically good product marred by a manufacturing flaw. We give Country Door (especially Jenny) our highest gratitude for resolving our problem with courtesy, efficiency, and speed."
"I ordered a queen size chenille bedspread w/ matching shams.
The order came in a timely manner. However, the size was not big enough for a regular size bed. I called CS because I did not feel I should have to pay for return postage since it was Country Doors problem. CS said I had to measure the spread before she could help me. I had already packaged it up to return. Was not going to open it up to measure it. I will never shop at Country Door again. Both Customer service and the product are of very poor quality. "