"paid my $86 bill via electronic payment less than 30 days after invoice received - received a statement in December showing that it was not paid. When I called I was told that my check 'bounced' - I did not pay by check - I paid on line. But the Customer Service lady insisted. I asked if any notification had been sent that there may have been some sort of issue - she did not answer that logical question. They are a joke and should close shop. I will contact the class action suit and have asked to have my account closed - "

"I ordered two blankets, the colors were not great and the sizes were incorrect. I admitted that I ordered the incorrect size.
I had to pay for shipping back, fine, but then I get a bill for $59.00.
The reason, I had to Reimburse them for their shipping to me, and honestly I couldn’t understand what the other reason was. Because I admitted I ordered the wrong size, I was charged. It was my fault, not theirs.
OH, then when I said, fine, I will pay it, you have my CC #, just charge it. It would be a $2 charge for that! Then they switched me to someone else to discuss payment and we got disconnected, and they have my number, why wouldn’t they call me back?
I will not order from this company ever again. "

"Do yourself a favor and order from anywhere else besides here. This place is a joke. Should not be in business. I have been waiting for a daybed that was suppose to arrive on Dec. 19th for a Christmas present since December 9th. I have called, emailed, and tried everything to find out what the issue is and why it has not shipped. The customer service reps are rude, careless, and need to find other employment. This company is full of crap all the way around. Save yourself the trouble order from wayfair or fingerhut!!!"

"Don't' do it. You will be sorry. They shipped the wrong item and then want to make me wait for the return label to be sent to me. Then I have to wait for them to send my credit through. I ordered a LEap Frog Globe with videos for my granddaughter. They sent her some adult kitchen "cow" decor instead.
This company ****. And, the customer service **** even worse. I am a doctor and I will tell everyone I know NOT to order from the company"

"Shipping is way to expensive.This place is a atrocity.Products break easy and everything is made in China very cheap merchandise.I wont order again .Poor customer service.I just don't want to deal with this place again.If I was a millionair I wouldnt shop here.It is bad.All reviews are bad.I dont know how they stay in business."

"Love the one of a kind items, but the shipping is outrageous. For $125 item it’s over $25 shipping. "

"I ordered a table on 10/6/19. The order was cancelled on 10/8/19. No call no concern from this company. No resolution but excuses. The table was 139.00 out the door was 183.00. I called Customer Service which was no help. This company really needs to get it together. I escolated the call two time but just got a rep in the same department like they where switching me back to the agent that was sitting next to the person I was talking to. Now on the phone for 1 hour and 15 minutes for nothing. To All PEOPLE THE ORDER FROM THIS COMPANY ''STOP'' AND ORDER FROM SOMEWHERE ELSE THESE PRODUCTS HAVE BEEN SALVAGED FROM THE GOOD WILL TO MAKE A PROFIT"

"I have been with country door for a couple years. It has always been a great online co.. I consider myself a very good customer always making orders paying my payments on time and I just paid them off this June. Just in the last month I started ordering and after 2 weeks I received a limit increase. So I ordered some Christmas gifts. Well with an email to me or any notification they told me I was not going to get them because ordered to much in the past... I’m sorry but this makes no sense to me. I have the credit but since I ordered items in the last month I was denied for no reason. I first talked to a lady named Traci who then transferred me to another lady who hung up on me. Then I was transfered to a supervisor named Juvantee. Who talked over me and would not help me at all. I did write up a complaint with consumer affairs as this was such horrible Service that its literally making no sense to me. I told them to please close my account and they lost a very good and longtime customer all becuae they would not take the time to help me nor to even email me any type of response. This is very silly.
"

"They have the worst service ever. You basically pay double to the shipment and to return you are responsible. What kind of business is that on 2019!!!!"

"I placed an order and got a confirmation that I was approved for credit. I contacted customer service to ask when my order would be shipped. I was told again that my credit was approved and items would be shipped soon. I received an email today saying they were holding my order till they received payment of half down! I have both emails saying I was approved for credit and now they will not respond to me. This is a scam! A very disorganized company! "

"I would rather pay a little more at Wayfair for the same quilts and get free shipping and free returns. The quilt I bought was $79.00 and the shams were $24.00. It cost $33.00 to ship them to me and $41.69 for me to return them. Ridiculous. Last time I shop Country Doot"

"I bought 2 pillows $29 each plus tax and shipping. I wasn't happy with them so I returned them. I paid $13 to send them back and they charged me for their shipping so I lost $30 in the transaction. Spoke with customer service and woman was extremely rude!"

"I bought the barn door console. Although it appears to be nice, it wasn’t worth the trouble of supporting this incompetent company. My husband attempted to start putting it together and then realized they only sent half of it. No big deal, we received the other half the next day. He again attempted to put it together. The directions were awful and were thrown together and stapled as if a child did it. He put a quarter of the console together only to realize the directions were missing pages. He then called Country Door who said they had to mail directions. My husband insisted they email them, as we already had it partly done. Finally they agree, even though they initially said it was IMPOSSIBLE. Then the kicker is they say it takes 24-48 hrs to email?!?!?! This is 2019..correct? It’s been over a week and surprise surprise..still waiting on email, or should I say snail mail. I attempted to write a bad review on their website but it never posted...shocker. Please save yourself the trouble and STAY AWAY. They don’t deserve the business to keep operating. "

"Desperate to find a love seat coverlet, I ordered one from this horrible place. They charged me $43 to ship and then it cost me
$24 to return ship to them. RIP OFF!!!! DON"T FALL FOR THIS PLACE Stick with Amazon or businesses who value customers. This place will never get my business again. "

"I ordered an item that was not like it was shown online. I paid $13.95 in shipping costs and now I have to pay to return it. They only included an unpaid shipping label making returns more cumbersome instead of including a pre-paid label. I won't be ordering from them again and I would never recommend them."