"Never got my cases or my money back"
"Placed order on 30/03/18 and 3 days later I'm told it's out of stock to choose a different phone case. I picked a different case and waited 6 days with no response and then to be informed that my second choice was also out of stock!
As they couldn't fulfil my order I requested a refund to which I received a response of "o.k" on the 10/04/18.
Unbelievably on the 21/04/18 I received a parcel which was my second choice phone case!
The case was absolutely useless as it disrupted the phone signal and prevented the GPS facility working at all. I contacted them again to complain to which I received a response of "We refund you $8 to solve it?". I obviously refused this and demanded a full refund for the absolutely disgusting service!
I was then a advised to return the item and given an adress so i did and again waited for a response. 10 days later I still hadn't received a response so I contacted them again! 9 days later I get a reply asking me for a tracking number which was never requested when they provided the address for the return!
I have sent the receipt as evidence to them as I wasn't instructed to have the item tracked and demanded my refund and again I have still not received a response! I'm currently looking into any ways I can impact this business or have the site closed down!!!
"
"I ordered metal case bumper for my s8+. Looks really good, quality is like four stars. I didn't believe through on pictures. Not the easiest to fix on the phone, but does not matter. Make your phone for pretty cool!!"
"Ordered, posted, tracked and received with run of the mill post - no fancy registered post crap. Took a while but with Chinese New Year in full swing that's not surprising. Right product in good condition so very happy with these guys! Good job Casesinthebox!"
"Don't order, beware of this company. Don't do it. Placed order on feb 13 th still no shipping date. To day's date feb20. "
"This is an online fraud company, go to amazon.com! They will quickly take your money but won’t send you anything! They will make a shipping label to make you think something is coming in the mail , but send nothing but lies."
"I order a case from them bought insurance and paid for faster shipping. They said it ShippShipped by DHL provided no tracking number. And they will not respond to my emails about this. I have been waiting over two weeks for my case and nothing. Do not buy anything from this damn company! They take your money and give you crappy service in return!!!!!!"
"Everything about this company is fraudulent. The products are crap. Very poor customer service. I bought an item but cancelled it even before it shipped. Still no refund. They're not even replying my emails to them.
Avoid. Avoid. Avoid. "
"Sent me wrong phone case. Insisted it is correct case. Offered a pittance refund. Now got nothing as they closed the case! Pathetic service."
"My phone case was supposedly shipped on June 3 by registered mail and it never arrived. I sent an email and guess what happened, nothing, no reply. Do not trust this company."
"Warning!
Been waiting 4 months now and still nothing.
Just a bunch of excuses."