"I was very sceptical after purchasing when I saw all the terrible reviews. My case showed up exactly as expected. They said 7-10 days shipping and it arrived in 10. I purchased an aluminum waterproof, shock proof, dust proof case. Although it says snow proof, I'd call that resistant. All in all very happy with the quality of it. Just my experience. Ps I'm from Kansas City, Missouri "
"I ordered a package 5 months ago and I never received it. I was tried of waiting after 5 months, so I had to order my items from amazon. They are refusing to refund my money. I have corresponding with ****@**** many times and they continue to refuse to refund my money. I would highly NOT recommend to order from casesinthebox.com. "
"I odered a phone case back in April 2020, they took me right and left asking formy personal informatio including a picture of my phone. When I declined and asked their information needed by BBB, they promised to refund me. Now July 2020 still waiting for a refund. I remind them each month. ONLINE THIEVES AND SCAMMERS, please be aware!!"
"I ordered a month ago and they told me my cases where delivered. After filing a complaint with post office we found out this place is a scam. DO NOT ORDER FROM THESE PEOPLE!"
"My wife bought me a nice iPad for my birthday on 4.26.20. I ordered a new case from casesinthebox.com ok 4.30.2020. I received notification saying it shipped on 5.2.2020. It’s 6.4.2020 and still no case or response to my email. I’m sad. These guys ****. "
"My orders been pending a week and when I emailed them 3 times, never got a response. I paid for expedited shipping. I should've been receiving it by now but it still hasn't shipped. "
"My phone did not fit the case and the screen protector was useless, also took 2 weeks to get the product.....$16.48 wasted."
"I bought two phone cases... Just in case one was bad. Well, they were both bad. My phone ended up falling out of the poopy case and cracked. I have sent email 3 times to this company and no one has responded."
"Ordered a phone case on 12/10. Got an email on 12/12 stating the case was shipped. Got another email on 12/13 stating the item is out of stock. As of 12/26 a refund has not been issued.
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"These guys were super fast to take my money. While they promise tracking and speedy delivery, neither is true.
More than a month later, these scammer jerks refuse to send any tracking, refuse to communicate at all, and have never sent anything. Appeals for refunds go unanswered, basic queries about shipping and tracking are ignored.
This company exemplifies everything that is wrong with dealing with the Chinese. They're only too happy to steal from you, and show zero integrity.
Unless you want to fund gleeful dictatorship-loving thieves, stay very far away from these ripoff artists. "
"Ordered a new case for my old oneplus 3. Then read all the bad reviews here, so I was worried.
According to the delivery tracking info, the case arrived in Canada in a little over a week, but then took over a month to arrive at my place by Canada Post, so, can't blame Casesinthebox for that.
The case itself is exactly what I ordered. It fits perfectly and so far I'm very happy with it. "
"I ordered a case for a Galaxy S9 + and received one for the Galaxy S9. No response from them after numerous trys both email and their web site"
"Ordered a Samsung case and it was in stock, over two weeks later, email saying order cancelled due to no stock!, have informed PAYPAL, who I used for the transaction, requesting immediate action and refund. IF ONLY I HAD LOOKED AT THE REVIEWS PRIOR TO ORDERING, BUT YOU JUST DO NOT THINK THAT ITS WORTH THESE PEOPLES TIME, BUT IF THEY HAVE YOUR MONEY FOT TWO WEEKS, IT OBVIOUSLY GIVES THEM SOMETHING!!!!
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"Terrible, Product is litterally crap you buy from the dollar store and the shipping takes 3+ months if the package doesnt get lost"
" Hi order a iPhone cover 15 days ago tried to email them email comes back try to contact them no response never got my item "