"This is the worst company I've dealt with when it comes to customer service. It's as if they train all their staff to make it IMPOSSIBLE for a customer to return items. I had a huge order sent to me and their representative helped me and checked me out as a "guest" customer. Most items did not work out and it was a huge order, ~ $4,000. I didn't know what to do as the order didn't come up on my account. I had no way to return them because they didn't send me the invoice of what I purchased on my account. Finally, when I called them, the representative said it was all FINAL sale! I went back to check each and every item and none of them were final sale!! They just outright lied to me!!! In fact, they were still selling the same items on the website. I then called back and complained about why they would claim that the items were final sale when they were all still being sold on the site as regular items. They said they would look into it and the matter was being "escalated". I didn't hear back for a while and when I called them again, they said that they emailed me labels to return the items but I never got them. I then called again several times and they said that they would look into it only to tell me that the time to return has passed therefore, I cannot return any of the items!! Unbelievable!!!
Meanwhile, I see them still selling the same items I am stuck with which I have never worn and are still in plastic bags and hangers worth about $4,000. I am reporting them to the Federal Trade Commission to be investigated on for their unscrupulous business practices. I am also contacting a consumer advocacy group to produce an expose' about this company and air it on TV.
They are downright deceptive to their consumers!! Like what other reviewers have said, this company is a total SCAM! I have many friends who have had the same experience with this company and they are never shopping there again.
I strongly advice anyone who is thinking of shopping at Bluefly to heed other people's warnings. BEWARE and shop elsewhere!!!"

"If there is an option for zero star, I would give bluefly.com zero star! My bf bought me a cashmere for Christmas and he ended up returning it. He gifted the store credit to my account and unfortunately I forgot the password to my account. I called the customer service 3 times on 2/29/2016 and was told there is a IT issue that's why I am not getting the password reminder. They put in a IT request ticket for me and promised to give me an update in 2 days. A week later, on 3/8/2016, still no contact from Bluefly. I called the customer service again and was told IT request is in waiting status and there is no promise of when they will actually look into my issue. 4 phone calls and waited for more than a week, I still can not get my password back!!! Please spend your money somewhere else."

"I purchased a bag on December 10th with promises it would come before Christmas , I then received a confirmation that the product was being shipped out on December 14th. By December 20th there was no movement on the label. I then proceed to call their customer service which now I have been in contact with everyday with numerous representatives and supervisors telling me it would come before Christmas. Now Christmas Eve I found out that was not the case and all they try to do is offer a $25 dollar gift card are you kidding me. I myself work in customer service would call each time with patience and understanding but after never receiving a follow up as promised I honestly think this is the worse experience of online shopping I ever had. Thank you for ruining my mother's Christmas, I will not be keeping my purchased item as now it has an arrival date of December 28th."

"Worst experience I've ever had with a company. A total scam and rip off. Their customer service is a joke. I wish I had read the reviews online before placing an order. I shop online almost exclusively and would recommend any other site to Bluefly. Save yourself the headache and shop elsewhere."

"I purchased a Celine Wallet for $550.00 14 months ago and the zipper broke.

Bluefly would not do anything for me. It appears that Bluefly sells damaged

goods and does not stand behind their products"

"Worst Customer service, total scam! Stays with your money and no merchandise. Will never trust again!
After giving you an RA number for your returns, received merchandise, they received it and "apparently send back to distributor in this case SAUIPE Swimwear!
Nobody knows where the merchandise is at the moment and no credit for your money either! At this point am so disappointed not for the $162 that I lost but for the way they pass the bucket, the excuses, lies, scams and no ones can give you an answer! What happen with administration? The use of computers is for verification of merchandise, pictures etc. Am sure there is a way from their part to prove if merchandise was unuse or not. I need to form a case! IS A TOTAL FRAUD! WILL NEVER recommend or buy from this retailer again! Will post it everywhere! Lost my $$$ and my mother's day present, since this was my gift but am sure they will loose clients! KARMA will take care of it!"

"Because of shipping issues, returning issues, marketplace people,bluefly reps saying they'll call and never call back, and so many problems with just one order I WILL NEVER SHOP OR BUY ANYTHING FROM THIS WEBSITE EVER AGAIN!!!!!!!!!!!!!!! I wished I had read all of theses reviews before I ordered. I really don't understand how this website is still up and running with this many complaints about the same stuff. BEST ADVICE, DON'T ORDER ANYTHING FROM THEM! "

"I ordered two pairs of sunglasses, and 20 days after a shipping label was created, my order still was in a completely different state. I called bluefly customer service, and they said they would have to contact their 3rd party vendor to ask THEM to resolve the shipping issue. I asked if I could just have refund at that time and they said NO. Then I called 3 days later, and again asked if you would contact the company. At this point, four 20-minute phone calls in, they said again they would contact the company, and then send me an email. 3 days later I had heard nothing, so I called, and the customer service lady said she would just refund my money, because she thought the item had sold out and I could not get another, and they would not try and get the items delivered to the right place. So, after holding my money for a month, costing me approximately 2 hours of phone time, all I got in return was a promise of a refund. I asked if there was a credit or something would do to remedy the inconvenience, and after 5 minutes on hold, the lady offered me 10% off my next order. I told her never mind. They would literally have to ay me to try to order anything from them again! They are incompetent, refuse to refund your money until they've held it for a looong time, and cost you hours of time sorting their own customer service problems. I should not have had t resolve this issue so proactively, if I would not have called myself so many time, they would have never refunded my money. Do not shop here. The negative reviews posted are all very characteristic of my experience. I should have believed them.


Here is an update, I finally received my lost sunglasses. The mail tracking still showed they were lost, but they arrived at my door. I called BlueFly to let them know, and they CHARGED MY CARD!!! They were cheaper looking too than in photographs. I was not allowed to return them, even though they arrived a month later. This phone call took another 20 minutes of life as well. Great that they reward honesty."

"Seriously, stay away from bluefly. I ordered a product in early Feb but never received it. I requested a refund in mid Feb but, two months later, after calling them weekly, I'm still waiting for the refund. They claim their vendor had inventory issue, but, from a customer's perspective, why do I care what issue they have? I had to ask PayPal to cancel the transaction. No customer should be treated this way. "

"I ordered three Harrison cashmere sweaters from Bluefly.com received in early November 2014. After less than 10 wearings each, all three showed varying degrees of pilling on the sweaters. I've had cashmere sweaters for years with no signs of pilling, but in attempting to rectify with Bluefly in February 2015, they said that was 'normal wear', and were unwilling to do anything about it. It took two and a half days for a response of 'tough'. Of course, you only wear the same thing so often, so I didn't figure out the sweaters were junk until my dispute rights had expired with PayPal. I reached out for a 'goodwill' replacement or refund, and was told by PayPal I was out of luck.

The only positive I can think of are that they shipped quickly.

I'll certainly never buy from Bluefly again, neither should you."

"Bluefly refused to accept the return because they were just a storefront for another vendor who they couldn't get in touch with.

2 weeks of calls didn't get any results. I took an Amazon Payments dispute to finally get them to do the right thing.

Will not buy from them again."

"Never, Ever purchase from this store. Bluefly will take your money, but will not return it for returns....I'm still waiting for a refund after 3 weeks and was told by one of their rude customer service reps that they can keep my money for another week....I will never ever purchase from these morons again, you neither should you..... Shop at Bluefly at your own risk!!!"

"Stay away! The absolute worst customer service! I will never recommend or buy again! Not worth what you may think yous are saving!"

"STAY AWAY from bluefly.com. DISHONEST, SLOW and the WORST SERVICE.

I wished I read the reviews online. The website and Customer Service is terrible and dishonest.

1. I place an order a few days ago. They described item will be shipped in 24 hours and I also confirmed that with Customer Service. Now days passed the order is still processing.

2. I'm an international shopper. I was charged shipping cost and prepaid duties and taxes. Bluefly charge me $26.08 on shipping and $329.91 on duties and taxes. After I checked with the Customs in my country and confirmed an valued $1695 package will be charged $210. Bluefly overcharge closed to $120. I did a online chat with the Customer Service. They said it might be a part on shipping cost and CANNOT give me details. YES, they have charged $26.08 shipping cost BUT there's another shipping charge behind "duties and taxes".

3. I sent payment with 10 minutes. bluefly did not ship item in time as prmised, but they do not allow buyer to ask for cancellation. The Estimated Delivery Date is 16 days!!!!!!! Can anyone image the estimated delivery when you paid $350+ on shipping and duties and taxes are prepaid. Other shopping sites in EU deliver items WITHIN 3 Business days. BLUEFLY EVEN NOT prepare sipping in 3 days.

BLUEFLY is the worst shopping site ever IMHO. Stay away from them!!!!!!!!!!!!!!!!!

2015/01/05 UPDATE:
I made another purchased at the same day on shopbop and I have received the shopbop item yesterday. MY BLUEFLY ITEM IS STILL IN US!!!!!!!!"

"Absolutely TERRIBLE customer service. I received a damaged item in a recent order. I immediately contacted customer service. It took over a week to receive a reply that was clearly a form email. It then took another week after my next reply to receive yet another form email about their generic return policy. I am so disappointed with the lack of response about an item that was sent in extremely poor condition. "