"Service people were great. Phone rep was great. Only frustration was the long phone hold."

"Knowledgeable, friendly service. My experience could'nt have been better."

"The technician was very polite, called before arriving and answered all my questions. Very good job."

"I think the open schedule is ridiculous. Having to wait all day from 8 AM - 10 PM at night for some one to come out is terrible."

"I called 4 times regarding my scheduled service, my call was forwarded then dropped every time, then I called with a diffierent cell phone and my call was answered, so this tells me they were avoiding speaking to me about my scheduled service that never happened."

"I was not happy with the online service response or should I say no response. I then waited for about 30 minutes to talk to a phone representative several days after my initial submission. The system needs work."

"It took way too long (25 minutes) to reach a representative. Once I was able to speak to a person, the experience was excellent."

"About a 4 out of a possible 10."

"Had Heat pump installed in March before virus never got a call back or anything about install thank you do you need any thing. Call BGE Home to ask why. They said they are behind on call backs sorry. I was then given an extra year on my warranty for six years not five. So now I ask where is that paper work to prove I was given that extra year."

"great service, great service tech."

"The call center technician was very pleasant even though I was upset over not having air conditioning. She listened to my complaints. She handled the situation well and set me up for service the next day."

"Called for service July 7 - first day available July 22. Unacceptable"

"Although it was a long hold time, the representative who answered was awesome!"

"Reliable, makes it comfortable to communicate, fast and friendly representatives, thank you"

"Kay, the second representative I spoke with (initial representative did not fully understand my problem and we were disconnected???). When I called back ( Kay ) answered the phone was very professional and resolved my problem."