"The representative was excellent once I got through. But the phone wait is unacceptable"

"The call was easy and the response of the service tech was amazing!!! Big BGE Home fan!!"

"Service person was very professional and helpful."

"I am not happy, I explained that water is leaking and need someone today. They said a person would be in from now until 10pm and still set up an appointment for Monday. No one showed up and I was so frustrated because I am paying for a service I am not receiving. Now I have water for three days. Who will pay that bill. I have a 1 year old child and unable to just go out and buy parts to repair the problem myself, if I could I would. Now I have a large bill ahead of me and stuck home for a person to fix my stuff."

"spent 1 hour tryin to reach the person at the call center- & the tech that showed up late did not have the part that ask them to bring- and has to order & come back"

"Terrible; The problem we have continues to be problematic and although they are polite, nothing gets fixed. The time off work waiting for the repairman over and over again negates any benefit of the repair."

"Customer service was fine, but service never happened."

"My phone experience was great."

"Professional and courteous and efficient and knowledgeable"

"Very pleased. Because if BGEs customer service I would highly recommend to anyone. Technician was professional and took pride in his work."

"As long as my services in which I pay for are honored, I have no problems. So far so good."

"Always get the job done right"

"Very pleased I always call with any problem very courteous and trustworthy"

"Things always work out for me: Very pleasant"

"The rep was wonderful once I was able to talk to her. Waiting 1 hour and 10 minutes in a hot house because your AC unit went up is not my idea of fun. I have always loved BGE Home and have a home policy however that wait time just dose not do it."