"I ordered a very expensive expresso machine ($ 3,800) as a gift to my wife. It was supposed to arrive in 3 days. My credit card was billed right away. The machine did not arrive, so I emailed back and forth several times with Rob, who assured me every time that he would get me the tracking number within 24 hrs. 22 days later still no machine and no tracking number. I ultimately cancelled my order. Frightening experience.
Recent reviews online report the same problem. "

"Just received our new coffee machine and my husband and I are both pleased with the speed of the delivery and the service provided by Rob and his staff. He was extremely helpful in answering all of our questions and helping us make the best decision on the machine to buy. We were both impressed with aLatteHotte and recommend it to everyone."

"I ordered my second Jura from aLatteHotte and it was delivered on the date they promised. I had great help from Rob and I'm very pleased with their trade-in program. I wouldn't go anywhere else!"

"I'm happy to say that my wife and I both had one of the most pleasant online buying experiences with aLatteHotte. That says a lot given we are fairly difficult to please. Rob answered all of our questions and our new Jura is everything he promised and more! We were both very impressed with his knowledge on all of the machines we asked about as well as his recommendations on the coffee beans. 2 thumbs up!"

"Buying a Jura 5 is truly a worthwhile investment. At last, I am enjoying a decent cup of Java every time I make a cup of java. Buying a Jura 5 from aLatteHotte - made this buying experience over the top. Rob went out of his way to insure my order was complete and shipped on time. His knowledge on coffee is exceptional.

Costco usually has the best products. However some coffee brands are too oily and bitter for a fully automatic coffee machine. Rob gave me a base line of quality to try. He suggested the Lavazza Super Crema whole beans which beat “hands down” my 3 Costco blends.

Then… I tried the Intelligentsia Black Cat Espresso and the El Diablo Dark Roast Espresso beans. These beans knocked it out of the park with the Jura 5. These selections are highly, highly recommended. I will keep both bean hoppers filled with each verity. What a treat ...

Thanks to aLatteHotte, I am now a coffee snob …

Greg D.
"

"A very deceptive company you do NOT want to do business with. They entice you with the lowest prices on the web, and the ability to Trade-in your old coffee machines. After several email communications with Rob (the owner) on Jan 22 regarding price matches and recommendations for a super automatic espresso machine, I ordered the Jura Z-9. The coupon price was almost $600 below the average prices found online, and so I went forward with placing the order. Upon placing the order on Jan 22, aLatteHotte website stated .....Get it by Jan 25.
It was Jan 28 and NO delivery and NO Tracking Info updates that the order was shipped. After an email inquiry to Rob, he informed me that there was a huge storm on the northeast and the machine should be shipped out on Jan 29, and to expect tracking info by Jan 30. Well Jan 30 came and went with no tracking info and no further response from Rob. After another inquiry on Jan 30, Rob informed me that it appears the order will ship out around 5pm the evening of Jan 30th, however he still could not provide tracking info. I interpreted this to mean....maybe....the order will ship this afternoon but more than likely NOT since he still could not provide tracking info. After reading some of the very negative reviews for Rob & aLatteHotte taking 3-4 weeks to fulfill orders, and sometimes not shipping everything included in the pkg deal on the website, I decided it was in my best interest to Cancel this order. I am sure I avoided the inevitable headaches & frustration that previous customers detailed in their reviews. Ordered the Jura Z-9 from my local BedBathBeyond with my 20 percent off coupon. Price was only $130 more for a much more convenient shopping experience and with no headaches."

"Traded in my old machine for a new Jura J9 and couldn't be happier. The staff was very knowledgeable about their products and not once did I feel mislead or sold to. Other companies just want to push their most expensive product, whereas this sinply talks functionality and desired use. When it comes to buying your next machine...these are the guys to go to!"

"Can't start my mornings without a great cup (or 2) of coffee. Needless to say I'm extremely happy with my Giga 5! it is everything I imagined and more. I accompanied my friend to pick up his machine from being serviced at the aLatteHotte facility and was offered a look at the machine and given a sample of the coffee. I was very pleased with the service, the machine, and the staff. I wish my friend would have told me about aLatteHotte sooner! I was even allowed to trade in my old machine...didn't think that was even possible. I already talked my sister and brother-in-law into buying their Giga 5 online and they also say they are very happy."

"It seems they had to deal with some last second issues caused by their vendor but they absolutely delivered for me! Very impressed!"

"I ordered a Jura Z9 and was very pleased with the customer service, the speed of the delivery, and the nice starter kit for my machine. I was even able to trade in my old machine and got a fair amount of money for it. I'm very pleased."

"ALatteHotte offered a great price on a Jura machine with a complete accessory package included. The coffee machine arrived in about two weeks. I had to send a couple of emails to get the milk chiller sent to me but it finally arrived about two months later. Unfortunately it has been almost 7 months and after sending monthly email inquiries about the cup warmer accessory it still has not been shipped. While apologetic in the email replies aLatteHotte has not been able to complete my order. The cup warmer is available through other sources so I feel the problem is with aLatteHotte. It's too frustrating to keep pursuing them about it and have just given up on ever getting the remaining item on my order. Disappointed:("

"Always the best service and quality products"

"I have been dealing with this company for years. I've had product repaired, purchased a new machine, and have continued to purchase coffee from them. Always very good service and response."

"Good help and friendly service."

"Been trading with alattehotte since they've been in business.
They're the best!"