"Fast delivery. Great to do business with."
"I order a product from the baby and kids department. The pricing was excellent and came with free shipping. It took approximately a week to ship, but they provided a realistic timetable for shipping at the time of purchase."
"Got the product I ordered for the price quoted. Shipping was kinda slow. Ordered 12/22, shipped 1/2 and received 1/5. I ordered two other items the next day and got both before this order. I got a discount off the price shown for the item I ordered and also got free S&H so I would use them again if I weren't in a hurry - I wasn't. "
"I only have one complaint. I ordered a bed; which had a headboard and footboard. However, the item description didn't indicate wether a frame was included. When I called customer service, the clerk couldn't determine either. But, she thought that it would. The bed arrived without a frame, and I had to go out and buy one to put my bed together.
Shipping, however, was faster than their estimate. The item shipped within a week. The item arrived safe and undamaged."
"I found the table I wanted and shopped around online. Zoostores had the best price of several retailers. Ordering online was simple and the tables shipped and arrived swiftly. I am satisfied with my purchase and will order from Zoostores again."
"I dont know how bbb gives them a A+ rating. I have complained numerous times to bbb and zoostores about coupon code not working. they email and none of the promo codes work. what a joke this company is and a possibly bbb for giving this company an A+ rating. "
"HORRIBLE experience! I asked to cancel order and they still shipped it damaged. Customer service doesn't pick up the phone. BEWARE!!!"
"Same store as Mercantila, Placed an order on 12/01/12, no phone support, no email replies, discovered item was backordered on the 10, been a month, no refund... stay away."
"I was a little concerned about buying from this store because I had seen a number of bad reviews, but upon researching them, discovered they had been bought out by a good company & that their reviews since then had been positive so I decided to try them out. I am very happy with my experience! The shipping was quick, the prices were very good, and the item was in excellent shape when I received it (which is not the general rule when I have bought DIY furniture from other stores). Will definitely use them again!"
"I found a product I wanted and searched the Internet for the best price. When I found it on Merchantila (Zoostores), I purchased it quickly without thinking about it, although I'd never ordered from them before. I got a message saying I would receive an email. When I didn't get that email, I researched the company and found all these negative reviews. My heart sank. I thought I'd been ripped off for sure. But when I requested an order number, I got it promptly and foubd that my item had already shipped and I could track it on FedEx's website. My package arrived in great condition, on time, with good service. I am pleased with the product and my experience. Given all the negative stories, I'm not sure if my experience was a fluke or not, but I would probably order from them again."
"Product as described. Excellent packaging and quick delivery. Will use Zoostores to purchase products in the future."
"We have not set up the recumbent bike ordered from Zoostores.com yet as it is a Christmas gift so I can't comment on the product itself but Zoostores easily met our expectations. Item shipped within 3 days of my placing the order and was delivered a day earlier than the tracking website indicated it would be. The delivery service called to make sure that early delivery would be ok. The item weighed 167 lbs and was delivered in good shape to my garage. Zoostores had the best price for this particular bike of any website or retail store I found."
"I cannot believe how fast we received our two hammocks and wood swing! They arrived within a week!!! No damage done was done to any of the 4 boxes. This is the second time I've ordered from Zoostores.com and have been impressed both times. You can't lose with free shipping and their quick delivery time!"
"so far so good! It's a simple to set up to exercise every day"
"I have purchased a lot of stuff on the internet and never had a problem until now. Most companies ship within 48 hours. Beware of Zoo Stores. A great price may not always be your best deal. On 11/28/12 I ordered a 5pc dining set (in stock)to be a Christmas present for my daughter. As of today 12/07/12 it has not shipped. I started researching reviews for this company and they certainly have not earned a gold star. My only hope is the item arrives in time for Christmas undamaged and as advertised.
They will then be removed from my Favorites perminately."