"Very good seller. Placed order by telephone with customer rep, satisfied with my interaction, questions answered intelligently. Order arrived in 3 days, products were as described, well-packaged, efficient shipping.
I will order from Zooscape again.
JF"
"Order arrived in 4 days. Product was clearly freshly made. Very pleased I chose zooscape for this purchase. I will use zooscape again in the future."
"I had ordered the Schizandra Tea,and when it arrived which took a while when i opened it it had a bunch of loose berries in the bag,it was supposed to be 25 tea bags and 10 of them were empty bags,when i used the the bags that werent broke they opened into the cup as it steeped,i am not impressed with the product and probably will not order from them again,as the product was definately defective."
"I have been waiting for three weeks now for my one bag of tea! I have tried calling and get a busy signal or a Box Full message. I have emailed and still no response.............WHAT A JOKE!!!! Do NOT buy from this company, you will be ripped off!!!"
"Report complaints to: mwco.bbb.org. Canadian Better Business Bureau. Zooscape's address is 51 Mountainash RdPO Box 15010, Brampton, ON L6R 2W6. I experienced the same problems everyone mentioned on this site."
"I received my package quickly. I appreciate the careful packaging. Will reorder more tea soon."
"THIS COMPANY SUCKS!!!!!!!!!!
They STOLE my money!!!!!!!!!
Never got what I ordered
YOU HAVE BEEN WARNED"
"Today is 12/30/11. I have not receive this order or my refund. ordered on 11/30/11, contacted cutomer service by email on 12/2/11 regarding when this order will be shipped. No reply until I emailed again on 12/15/11 and asked if this is a internet fraud? got an out of stock reply. emailed again on 12/16/11 to cancel this order and wanted a refund. Not hear from them since. Not a ethical company/website. "
"What a horrible company, we placed our order on Dec 1st, waited weeks, and still have not received anything as of Dec 22nd... It took over 20 calls to get a live body on the phone. We emailed the CEO "Cary James Heather" and NEVER received a response. We have had to dispute this transaction with our bank as a result of the lack of customer service. I begin to wonder if this is really a company or just a front!! Horrible customer service, we will NEVER order from them again...
Below is just one of the emails we sent them: (We never received a response to any of our emails requesting updates on our order)
I have yet to receive this shipment even after you stated you shipped it priority mail after waiting weeks for the order to get partially processed.
I will be placing a stop payment on this transaction as soon as I finish writing this email. If/when I do receive this order, I will be promptly returning the merchandise without opening the package. I request you issue me a refund within the next 24 hours. DO NOT ship the Chamomile as stated below.
I will also be placing reviews online informing others of my experience.
Please confirm you received this email (your prompt response, or lack of, will be proof of how you value your customers experience.)
"
"Placed an order on 10/11/2011. My item was never shipped. After multiple emails and call attempts made by me, I was finally able to get a hold of someone to cancel my order (which was about a month after I originally placed my order) It is now 12/6/11 and still nothing. I've sent again multiple emails and have left several messages. This is unacceptable. This company is obviously dodging me. Save yourself a headache and DO NOT PURCHASE FROM THIS COMPANY."
"I had a problem but the customer service rep fixed it!
My order came very fast so I was happy, but the deliveryman demolished the box. I called zooscape to return it. I was very pleased to receive no excuses or pass-the-buck-ing and that they would fix it for me. I was only the phone for a couple minutes. Due to their great customer service I will be back to zooscape! "
"Trusted!!
I've used zooscape.com for more than 2 years. First bought toys from them, then discovered they carry Terravita teas (Note to Whole Foods: Please stock this line!!) Everything I've ever ordered from zooscape.com has been delivered quickly and in perfect condition. This site is totally legitimate and they really take care of their customers!! So you're safe: place your order, relax and receive your order right at your door! Sweet!
"
"Order placed Tues Oct 4., 2011...still have not received anything, not even a tracking #, company will not answer any of the various emails that I have sent . Not a happy camper."
"........................................."
"Recently purchased different kinds of tea. The prices compared to other sellers are unbeatable. 5 stars! I was quite happy with Zooscape.com! I would order again. "