"After a call to the customer service center regarding a return process of my boots, which were a bit too large for me, I can say without a doubt that this store is legendary.

The quality of their customer service is unmatched, and has made me a lifetime customer.

No other store offers the deals, variety, quality, speed, and smoothness of the whole payment->delivery process

A++"

"Ordered on Saturday afternoon at approx 5:30, selected FREE shipping. The shoes were at my door before 1:00 Monday afternoon. How is that even possible?"

"What a phenomenal company. They really have their act together. Great products, free shipping, and good prices. I always receive my order within one business day. Great job Zappos."

"Zappos runs their business like all businesses should. Fast delivery, excellent customer service, friendly and honest.

I feel very comfortable and safe when I order from them."

"Zappos is great. Not the cheapest place online to buy shoes but the customer service and shipping make up for it. I'm always getting bumped up to free shipping and 90% of the time get my shoes in 1 Business Day."

"I had no problems with the order. The shoes that showed up in less than a week, and they were the shoes I ordered. I didn't have to return them. I'll shop there again."

"I have nothing but the best experience with Zappos. Not only does your purchase arrive practically next day, but if you have a return, it is the easiest process and free. Amazing company and customer service. I would recommend to everyone. THE BEST>
Thank you, and may all other dare to follow your lead.
"

"Why buy in stores when you have Zappos. No taxes , next day shipping. Amazinng customer service which is the most important thing to me. I have bought a few north face jackets from here. They even let me change the size without charging the new size to my credit card. Both ways free shipping , what not to like !? Sometimes I just try the sizes out to make sure they fit well in the store and order online. Cant recommend this website enough"

"I know I can count of Zappos for all my shopping needs. They are so reliable, fast, and their customer service is top-notch. They may not offer much promotional discounts but I prefer quality service over saving a little money because it saves me hassel and time."

"Got the shorts as advertised, good products at great prices and super quick shipping. Outstanding company would recommend to all."

"Easy to find, good selection, good price."

"i have shopped from zappos on August.. normally they do not ship to Italy but i used MYUS package forward service and then MYUS forwarded the package to me.. it caused 1-2 days delay but no problem at all.. at the end i am very happy with ZAPPOZ. Massimo T. / Milano - ITALY"

"Amazing store! Easy returns within a year, great customer service. Shoes are really expensive, but it's worth it, because of free shipping both ways. Would buy again."

"Beyond Excellent. Great customer service. Very reliable. Placed an order Wed night and received it Thursday morning. Highly recommend Zappos,pleasure to do business with."

"Great selection and delivery. Return process is a little slow and customer service are autobots. "