"For the fifth time Zara UK online did nothing about my complaint (either the manager was too busy to talk to me or return 'phone call as promised not made). It is without doubt the worst customer service I have ever experienced. Treating customers like this is a disgrace and brings your company into disrepute. I will not shop with Zara again and would advise nobody else to do so."
"Regularly shortchanged on outgoing or return shipping packages. Items consistently stolen by shipping department and management response is to only shop in store. "
"Clothes are overpriced, you pay for the brand and not the quality. Plenty of better clothes stores out there."
"So far had great experience purchasing here but all the bad reviews make me cautions."
"I like this brand, even though many people think otherwise. The fabric of clothes and the quality of the products are suitable for the price and I always receive nice services from people who work there. Zara is pretty decent place, where you can find fashionable clothes and accessories for cheap price."
"ZARA is supposedly an international company, but they don’t support their product when crossing borders. I purchased several items in Toronto recently. Two of which did not fit or were sold to me damaged. I didn’t realize this until I got back home to Houston. Attempting to rectify the exchange/refund at my local store I was made aware of their international “policy” of not honoring returns or exchanges. Each country is treated like a separate business and after wasting an hour on the phone with the US and Canadian corporate office I realized I was only hitting a brick wall. ZARA’s clothes are only nice because they are cheap and don’t look half bad for a mall store. I guess you do get what you pay for. You’ve proven your loyalty to me,ZARA, so my loyalty to you will be in the form of no longer gracing your showrooms full of cheap knockoffs. "
"Paying for the brand. Poor quality of clothes."
"Paying for the brand, nothing else. The quality of the clothing is so poor you will think twice before wearing it after few washes. Can buy better and cheaper."
"I shop at Zara frequently, but this is by far the worse experience I have encountered at the Fairview Mall Location.
Super disappointed at how poor the quality of the clothes here are. I bought this cute fall high waisted shorts. As I wore it for a few hours, not even a full day. The belt buckle has already broke. Looking at how poorly it was made, the buckle is like tin foil material, not even metal (it was easily bendable). And the cloth that was on the buckle, fell off. It wasn’t even properly attached on.
The customer service in this mall is terrible. The staffs are so rude, and the manager is ignorant. I bought this white button up top at 8:50pm (before the mall closed). I found it weird that the top had no tags nor a sensor on it. But it was really cute and was the last one on the floor. I asked the cashier if it would be a problem to return it just in case if it doesn’t fit, and she said no and guaranteed an exchange/return as long as I return/exchange within 30 days. When I got home, I found that the clothing had a stain, and the shirt fitting didn’t look that great. I went into the mall the next morning and tried to return it. I told the cashier that there was no tag when I purchased it and told him that the cashier (beside him, helped me manually type in the clothing code yesterday). The cashier said that I cannot return an item without a sale tag due to “that I wore it for the night and stained it. Now they cannot put it back on the floor to sell it.”I asked to speak with the manager. He didn’t even give me a chance to talk, instead listened to what the cashier had to say and he started assuming things due to that. He didn’t even take a look at the receipt of when I purchased the shirt. Why would I wear it for a few hours then return it. He said “if you noticed the stain, why didn’t you ask for a discount, etc.” “Look at the shirt it’s so worn out, you clearly wore it”, I took the exact same clothing on the floor, and showed it to him for him to compare. It looks “worn” because it is how the style is!
During this whole process, the women cashier that I purchased these items from was looking, and didn’t even own up to anything she said yesterday.
PS. I bumped into the cashiers in the elevator at a condo near the mall and found out that both the men and the women was a couple! "
"CUSTOMER SERVICE ****. And the return policy in general. I had a shirt from Zara that I wore 3 times, and after the third time the deodorant I wore must have messed with the dye, so there was huge stains under the arms. OBVIOUSLY not going to wear that again. I asked customer service just to send me a new shirt and I would send them the old one back. It was like $35 dollars, and I'm sure it only cost them less than $5 to make. IM SURE they can afford to send a new shirt and maybe update their materials and dyes to a little bit nicer quality. Everything there is overpriced for the quality. Not shopping there ever again."
"Is so good this store, thanks "
"Worst service i have ever seen in my life.big name brand but coming to customer service they are very cheap in that."
"Cutomer service is satisfactory also .The quality is good.The shipment process was also nice."
"I wrote three times to the company with no response. I had to go through PayPal and they were able to retrieve 180.00 back. T"
"went into a store trying to do an exchange for a couple of items from an online order I placed. The sales girl informed me that since it was past the 30 days I had to call online for the exchange and/or store credit. Ive ordered thousands of dollars worth of Zara for my son and the first time I need to make an exchange for size, NEVER ONCE ASKING FOR MY MONEY BACK, they said that since its past the 30 days they cant even offer me an EXCHANGE for a size that he can wear. I spoke with Yasmin who claimed they make exceptions but made it clear I wouldnt be one of them. When I asked to speak with her supervisor I was told they would just continue to reiterate that they wouldnt be making an exception. WHATS THE POINT OF HAVING SUPERVISIORS WHEN CLEARLY THIER SUBORDINATES MAKE ALL THE DECISIONS FOR THEM. I suppose if they treat their employees as badly as the reviews and glass door say I shouldnt expect them to treat the customers any differently. Im glad the sales girl directed me to a dead end and I wasted my time trying to find a resolution. Ill spend my money at a company that values both.
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