"I ordered an ilive on the 13th of December. It is now Jan.7th and it still hasn't been shipped and my email hasn't been answered. I would not recommend anyone else buy anything from this store."

"Ordered an Atlantic 100-disc cd drum on 12/27/08 and got an email on 1/4/09 advising the order had "failed". The email indicated a "refund" of $26.34, and that the "Authorization/Charge (was) performed by Infopia".

As with other posters here, phone calls were answered only "The person you are calling for is unavailable -- please leave a message after the tone". Made 2 or 3 calls and got no response.

Responses to my emails were simply "I show that this order was canceled and refunded." But my bank account did not show any refund.

When I found this site, and others, and saw the pattern of negative reviews I became concerned. I sent Z9 Electronics a nasty gram or two, and I called Infopia Inc. on 1/6/09 (because they were also listed at the bottom of Z9 Electronics website.

A woman answered at Infopia, and I told my tale, and that I feared I had been scammed. The woman called me back a few minutes later to say they did not process payments for Z9 Electronics (?). I told her I didn't think they'd want their name on the same page with Z9.

Three hours later, I got an email from Z9 saying "We are not scamming anyone. A refund takes 2-5 business days to show on your end. False accusations are not needed."

Today, 1/7/09, the full refund appeared on my bank account.

I think I got lucky and pushed the right buttons, or I'd have been out my money like some other Z9 customers have reported.

I don't recommend doing business with Z9 Electronics.

P.S. Eight "Very Satisfied" reviews dated 10/17/08 -- go figure.
"

"i also had to wait three month to receive my item. I send ,i don't know how many mails ,asking when i could expect my (through Ebay) bought Canon flashunit . Everytime i got the same answer: ship again ?. reship ? Not there yet. I kept on sending mails and in the end i received the flashunit. My advise : keep on mailing to Z9!
with kind regards , Martin (The Netherlands) "

"I placed this order on Dec. 15 in time for Christmas and when I emailed the store why it still had not arrived (day after Christmas) I received this response:

I show that this order was canceled.
Thank you,
Z9 Electronics

Thanks for telling me..."

"Never received the merchandise. I was scammed for $370. Never got a live person on the phone. On email they stated the merchandise was shipped but was not given a tracking number or any other type of verification."

"Do not buy anything from this web site, or you will loose all your money. Paypal cannot help to recover the $ because they do not have any fund in their account.
The guy just pretend answering your question, but never send the item."

"This is a BUNK SITE... DO NOT BUY ANYTHING FROM THIS SCUMBAG... RIPPED ME OFF FOR $1325... THIS GUY IS A FRAUD... I REPEAT... DO NOT PURCHASE ANYTHING FROM THIS SITE EVER."

"No problems. Received merchandise as advertised and promptly"

"Very quick service. Item was exactly what was ordered. Price was very good."

"My order should have been a very simple order to fill, a battery charger for a Canon 30D and two 511 batteries. Paid for on the 12th, USPS notive on the 14th, recieved the batteries on the 30th, you notice I said batteries? No Charger....Hmmmm....I was assured by the company on the 20th that they would take care of the missing order, again on the 24th, again on the 28th...When I finally sent them a notice that I had recieved the batteries, they finally after three requests to refund the payment for the battery charger.
I would not do business with this company ever again, no matter how "good" the deal...Ohhhh...And what should I charge the batteries with??? My magnetic personality.....I guess so..."

"It took awhile to get to me but once I got it was worth the wait. It works great and the people at z9electronics are great to deal with and would totally deal with again. Thanks again!!"

"After 25 days of ordering an in-stock item, I am still waiting. After 15 days of being told that my order had shipped, I am still waiting. I have tried to contact them since then, and have gotten no reply. Spending my money here was a mistake... this is certainly not how I thought I was going to be treated as a veteran of the Iraq war(occupation)."

"The shipment took 3 weeks to arrive, and my email inquiries to Z9 were returned, but not promptly. The day after the shipment arrived, Z9 emailed to say they had reshipped the order. I was pleased that they were willing to rectify the situation, but the item was a gift, so it made for an awkward situation."

"perfect delivery, product conform.

Thanks a lot,

Denis"

"Never got my item, first one was broken and company said they would ship another and that I return the first one as I did. They never sent my replacement and will not answer any of my emails. DO NOT DEAL WITH. I was sent the first broken product and UPS charged me for extra shipping (COD), I've paid $65 just in shipping charges now and they have the joystick (broken one) and my money. I have receipts of all items paid, even the RMA number but nothing to show for it. They refuse to answer any emails. This place is a scam STAY FAR AWAY!

UPDATE (11/17/08):

Thought I'd give it another go and emailed again on the 10th of Nov. I received a reply (shocked!) saying it was already shipped and that I didn't receive it yet? Replied back with no never did get it, could I get the tracking number of it to check if it got lost or is in transit. I was sent the tracking number on the 12th and it was shipped Nov 10th hehe. I did get my item today though, I was also returned my shipping cost (this was to cover the cod from UPS), so I now paid $45 for shipping instead of $65 for the item alone. Just have to keep sending those emails and I think you will get your item eventually. Its sad because this looked like a great store for electronic items and I wanted to buy more when I first saw it. I didn't get a response of why it was never shipped, though I didn't directly ask after I saw it was shipped same day.

I wish everyone here some luck and hope you get your item as per purchase, if not your money back."