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Return/Replacement policy:
0.00/5


Verified
5/5

2003-11-11

"Great service, the best I've found so far. Excelent website."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

2/5

2003-08-13

"i ordered and payed for an order i got the wrong order and e-mailed them they e-mailed me back and said they would send the correct order then nothing for months e-mailed 6 times never heard a thing...."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-05-25

"I have ordered from them for almost 6 months. The first order was intact. But after that sometimes the order was missing one carton but I decided I was still getting a good buy--but then my next order was missing a carton--hmmmm and now the whole order has not arrived! I have had no response from the company even though I have e-mailed them every day. I will contest the charge on my credit card-that's for sure!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-05-24

"They never shipped my product or gave me a refund."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-05-08

"Cigarettes ordered on April 24 and received May 07 (13 days), which is a bit longer than expected considering I paid for priority delivery (supposedly 4-8 days). However, they could have been held up in customs. Otherwise, looks good... order came thru just fine, and they are the least expensive source for cigarettes anywhere that actually delivers. A+

Edit 05 Oct. 03 -- I've ordered from Yesmoke.com (now yesmoke.ch) 4 or 5 times now. Each time I received my order in a reasonable period, and I just placed another order with them. For those dissatisfied (particularly those in the USA), I would recommend ordering in smaller amounts -- if you buy 5 or 10 cartons, you can't expect them to pass customs too quickly, nor can you count on the proper amounts being in stock. I'm very happy with Yesmoke and this retailer has saved me a lot of money.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-23

"It took 20 days to arrive and I had paid the extra 2 dollars to get fast shipping. I understand that they are getting sued by my state so between my state and our government losing money, I can understand where the delay took place. If you dont believe in smoking dont smoke but if you do smoke, here is a great place to save not few but a lot of bucks. They reply to email and cigs are good except the ones from the Philippines. I have order from them 3 times and no problems yet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use