"I am waiting on refund of $154.70 for 3 orders I placed on 11/5, 11/17 & 11/20. Their website states they will refund due US Customs seizure in December. I learned from US Customs agent that they had been warned on multiple occasions that as of December, ATF & US Customs will seize all shipments. With full knowledge of this, Yessmokes sent emails to customers in November stating special low prices so they could get as much money for orders as possible before US shipping was shut down. After the first seizure they dropped prices again and advertised USPS Priority mail for free from Switzerland with 2-3 day shipping to try to get even more money. We all know you can't ship USPS from another country. They took the money and ran."
"i still did not recive my cig and i have auther ordre on the same date and haven't recive them. and i have tould i change my e-mail and you still have my old one. from ****@**** to my new one ****@**** let me know what happen to my cig. you have my money and i have no cig. e-mail me at ****@**** and the auther order number isnpap-o-2vwuct."
"I have shopped with yesmokes for about a year and only had one late shippment and no other problems. Then I placed my order on November 5th 2004 and still have not received it as of December 7th. They ask me to be patient. Thats easy for them to say after paying them I have to go buy more cigarettes because we have run out. No refund no cigaretts. I will never buy from them again."
"I HAVE GIVEN AN ORDER NUMBER INSTEAD OF INVOICE # AS YESMOKE.CH FORMALLY YESMOKE.COM DOES NOT GIVE INVOICE NUMBERS. I HAD PURCHASED FROM YESMOKE.COM FOR SEVERAL YEARS WITH OUT A PROBLEM. WHEN IT WENT TO YESMOKE.CH DELIVERIES WERE SLOWER BUT ARRIVED. I PLACED MONTHLY ORDERS. IN OCTOBER I PLACED A SMALL ORDER BY NOV.15TH HAD NOT ARRIVED AND PLACED BACK UP ORDER. TO THIS DATE NEITHER HAS ARRIVED. I HAVE SENT SEVERAL E-MAILS TO THE COMPANY AND THEY RESPONDED TO ONLY ONE SAYING GIVE IT A LITTLE MORE TIME. I HAVE CONTACTED MY BANK TO REVERSE CHARGES FOR NON DELIVERY AND WILL NO LONGER PURCHASE FROM THEM"
"I have always had good luck with yesmoke. I have been ordering from them for years now. The cartons come in good shape, and the quality is as good as anything you can buy in the US. Plus, saving $20 a carton helps my budget. Since I get about a carton a week, I save over $1,000 a year.
http://www.smokesforfree.com"
"Looks like something going on with yessmoke.com.
I also ordered in june 24th and havent received my order yet 7/18/2004.
Before this I used them over a yer with no problems.
I would be very careful to order from them now.
"
"ordered 4 cartons with priority shipping on 6/4/04. i was charged on 6/6/04, and the order was supposed to ship on 6/8/04. according to the order edit/status page, it was sent. well, its now 7/17/04 and the order is MIA, and yesmoke won't return any of my emails. sucks. i feel ripped off AND im paying high prices for cigarettes in the meantime. apparently lots of peoples orders from june were not sent. anyone heard anything back from them? up until this happened i was very very satisfied."
"I've been ordering from these guys for a couple years now. Ordering 4-6 cartons a month regularly.... until my last order placed on 6/22/04.
Normally my orders start arriving in 7-9 days, Still reasonable regarding west coast. But i'm at a loss for my last order.
I sent a couple emails to them asking them for help about lost orders. I will keep you updated.
Meanwhile, is the domain contact info for www.yesmoke.com
Registrant: Make this info private
Otamedia (KS1940-ORG)
c. Pestalozzi 4a
Lugano, Ticino 6900
CH
Phone: xxx
Fax: +41 91 921 39 89
Domain Name: YESMOKE.COM
Administrative Contact :
Otamedia (KS1940-ORG)
****@****
c. Pestalozzi 4a
Lugano, Ticino 6900
CH
Phone: xxx
Fax: +41 91 921 39 89
Technical Contact :
INET SpA,
(IID-ORG)
****@****
Via Darwin, 85
Settimo Milanese, MI 20019
IT
Phone: +39 02 328631
Fax: +39 02 40906233
and www.yesmoke.ch:
Domain name:
yesmoke.ch
Holder of domain name:
Yespeedy Holding
xxx zzz
Apartado, 6 Eldorado
PA-none Panama City
Panama
****@****
Contractual Language: Italian
Technical contact:
Yespeedy Holding
xxx zzz
Apartado, 6 Eldorado
PA-none Panama City
Panama
****@****
Name servers:
ns2.inet.it
venere.inet.it
Date of last registration:
24.05.2004
Date of last modification:
24.05.2004
"
"I placed an order for 2 cartons on May 24, 2004.
Today is June 28 and I am still waiting. I sent two inquiries via the website and one via email to their customer service. No response. I purchased from them many times before and did not have any problems."
"I have buying Camel filters from them for a bit over a year, and they have been consistently reliable. No complaints whatsoever, and I've never had to contact them once. "
"Ordered on 2003-10-24 And never received the order.
Its now april 21, 2004.
Used to buy always there never had a problem.
I sent them a email and they replied that they will send again, and the never sent it."
"I have ordered from yesmoke for all most a year. I placed an order on 01/08/2004 never got it said they would send replacment around 02/15/2004. So like a fool I placed another order then well after a lot of emails I still haven't got anything and it is now 03/08/2004 I feel that they have ripped me off. They were good to buy from now all they do is RIP you off and not stand behind there word."
"I saw this company on the net and decided to try them. I am very outraged at my entire experience with this company. I ordered 5 cartons of cigarettes from then and only received 1 carton. The cigarettes tasted stale like they were two years old, the package was damaged. I tried contacting them 20 diffferent times and finaly received a response on the last one. They said they would refund my money, that was three weeks ago. I still have not received anything. Beware of this company. They will rip you off just to take your money."
"They are great when they have the brand you smoke, but they have been out of my brand, and many others, for months. Their response is to tell me to just wait and won't refund my membership fee."
"ordered from this company for a while approx. 6 months, got the wrong cigarettes which they replaced, but i ordered a carton that got lost in the mail and all they told me was to keep waiting, after 35 days had to have them charged back by my credit card to which they replied that they would ban me from purchasing from them again, like i would be that stupid. other sites may not be as cheap, but why go through the aggravation of dealing with in my opinion yesmoke`s lousy customer service. it has been 45 days and still haven`t received my order"